cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom desktop app cannot find network / will connect

Muzique
Listener

Hi,

 

 

Working on Macbook Air with  MacOs Monterey 12.6.

 

I installed the latest version of the desktop app, set the permissions in the firewall for incoming connections, but when I try to launch the desktop app I get messages that the app cannot find a network connection. 

 

Not sure what to do/where to look.

My network connections are working fine, have a 1G fiber optic internet connection.

I have no problem connecting to zoom on my iPhone that uses the same home network.

 

 

 

3 REPLIES 3

RachelGomez123
Participant

5 Steps to Fix Zoom Not Connecting Issues
First – test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.

Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:

Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
Move around till you get better cellular coverage, if no other connections are available.
Restart your modem, router and device you’re running Zoom on – computer, smartphone. You may also update your router’s firmware, if that’s available.
Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
If you have 2 or more Internet connections available around – use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. Speedify is the only app that can combine multiple internet sources into one bonded super-connection for more stable and secure live streaming, video calling, and web browsing.

 

This may help you,

Rachel Gomez

Hi Rachel,

 

Did all that. Plus, Microsoft teams has no problems. My connection is 1000MB Up and Down, so that should not be a problem. Restarting the computer, closing down all other apps, re-installing. Zoom does work on my mobile that uses the same networks I have in the house. It doesn't matter if I use a wired or wireless connection. So I can't figure out what the problem is. 

 

KayQ
Listener

Hi

 

I have the exact same issue although my internet is working (I can surf net and even watch videos) so I doubt it is an internet issue. I have a feeling that the latest version of zoom is not fully compatible with the latest Mac OS system. I referred to this website https://appletoolbox.com/zoom-stuck-on-connecting-mac/ and went through all the steps. My zoom only works after I deleted zoom, reinstalled and restarted my laptop each time I logged into zoom and a meeting. Even so, after each meeting, zoom will stop working as I cannot join further meetings (the screen will be frozen) and I have to quit zoom, restart the laptop to join the next meeting. I have sent in this concern to the zoom support team. Hope they can address it soon.