video freezing when sharing content and using a Clickshare video device.

[whoolly1]

Hello, We use a device called "Clickhare" to send our video from our computer to a projector. We have used this with Zoom for the past 2 years with no issues. Starting on Monday, when using this setup, any time that content (word doc, ppt, etc) is shared, this causes the video in Zoom to freeze IF the Clickshare is in use. The clickshare hardware has not changed, nor has the pc that we use. So not sure if Zoom change is causing the video issue. We have made sure that we are on the most current version of Zoom, and the PC has all of the current Windows updates. Any thought on why this new behavior is happening? We have already tried turning off hardware acceleration for incoming video, but that didn't help .

[RN]

Hello, @whoolly1 ! I apologize for the delayed response, but I just wanted to say hello. Are you still having this problem? If that's the case, please allow me to assist.