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2022-05-05 09:09 PM - edited 2022-05-05 09:09 PM
2022-05-05 11:29 PM
If it is only one person's issue, it might be a network issue. We highly recommend checking the user network.
Also, uninstall Zoom completely. Please use the following Clean Zoom uninstaller.
Then you could download it again.
2022-05-05 11:30 PM
Can confirm it's multiple users, but they are sharing a network (it's a university campus)
2022-05-05 11:34 PM
We might need to check their network firewall and proxy as well. you can recommend this to their IT to have a look into this setting https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings