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R
Newcomer
Rhiannon
Newcomer
May 6, 2022
Question

Blank lobby

  • May 6, 2022
  • 1 reply
  • 0 views

A registered attendee has reported an issue with not being able to see any content in the event lobby (screenshot attached). The user has updated to the current version of zoom and is running Windows 10. As anyone encountered this and have a solution? 

    1 reply

    S
    Employee
    Shaimaa
    Employee
    May 6, 2022

    Hi Rhiannon

     

    If it is only one person's issue, it might be a network issue. We highly recommend checking the user network.

    Also, uninstall Zoom completely. Please use the following Clean Zoom uninstaller. 

     

    Then you could download it again.

    R
    Newcomer
    RhiannonAuthor
    Newcomer
    May 6, 2022

    Can confirm it's multiple users, but they are sharing a network (it's a university campus)

    S
    Employee
    Shaimaa
    Employee
    May 6, 2022

    We might need to check their network firewall and proxy as well. you can recommend this to their IT to have a look into this setting https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings 

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