Zoom Recording File Conversion

There are a few approaches to fixing this issue...

Solution #1

1. Navigate to the folder where the recordings are being saved.
2. Double-click on the filename "double_click_to_convert.zoom"
3. That should start the conversion process manually.
4. If it doesn't and still fails then try the following.

Solution #2

1. Locate the file "zTscoder.exe" on your file system
2. On a Windows system it is usually here: C:\Users\UserName\AppData\Roaming\Zoom\bin
3. You need to execute zTscoder.exe "filepath\filename" of the recording file.

Solution #3

If that doesn't work, then very carefully follow these steps.
WARNING: Make a copy of any file that your going to attempt to replace or convert prior to attempting these steps.

1. Copy the ".zoom" files that will not convert to another location on your computer, or as a different name in the same folder.
2. Open Zoom, Start a new meeting, and Start Recording that meeting.
3. Then Pause (DO NOT STOP) the recording in that active meeting.
4. Go to the LOCAL directory where the recordings are being saved as “.zoom” files. They are there even from the meeting that is currently running, but remember, the recording is paused, so they are not currently being written to.
5. Copy the “.zoom” recording files (the ones that you made a copy of that wouldn't convert earlier) and PASTE them on top of the new and currently paused recording files of the active meeting.
6. SUPER IMPORTANT:   D O   N O T   U N P A U S E the Recording, but do go into the running Zoom meeting and End the Meeting.
7. Ending the meeting will trigger Zoom to auto-convert the recorded files (these files are now your files that wouldn't previously convert) and it works almost every time. It converts the files that failed earlier.
8. If it doesn't convert using this method then I'm afraid that the files are corrupted beyond repair. Maybe a power outage, or shutting the computer down or the lid of the laptop prior to the conversion being completed, etc.

If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

Watch this video I made. It is very simple. Just delete the video and audio file in the recorded folder and double click the zoom raw file again. https://www.youtube.com/watch?v=1MdWRnr2UQg

I'm presenting having this exact same issue.  My screen looks identical to yours, with all 5 files.  Did this resolve for you?  If so, what did you do to resolve it?

Thanks,

- Dave