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In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones.  Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too.  We use Yealink T44W desk phones if that is useful information for this.  Thanks!

Hello,I am having problems with allowing others to edit/access/annotate my whiteboard even it appears I have allowed all participants.  I keep getting a message that says "admin has restricted access to anyone not in my organization" but I am admin and I can find nowhere to even find this setting or change it.  I've checked every section I can find but clearly. haven't solved the problem.  Since I am the sole person on my account, it restricts everyone!Help! 

I joined a Zoom meeting and would like to check the exact time I participated. I have a free Zoom account and did not host the meeting. I’ve checked my account settings, but I couldn’t find a record of when I joined and left the meeting. Could anyone guide me on where I can find this information?

I've set up a webinar for 2 hours.  Is it possible to extend the duration after the webinar has started, so to add another 30 minutes for it to end at 2:30 while the webinar is still in progress?  This is for a paid webinar subscription and I am the Zoom account admin. Appreciate any guidance.  Thanks !

We are migrating off of a Cisco CUCM phone system going to Zoom Phone. Currently users on Cisco phones are able to dial "0" to get to the front desk operator. Is this possible with Zoom? I see that extensions have to be from 3 to 6 digits in length. Thank you!

I have downloaded a photo, but it doesn't show when I'm in a zoom call and stop my camera...just my name shows.

Hi Iwant other facilitators to log in with email and our account password. Every time someone else does it I am sent a code for them to activate the meeting. How do I stop this so that they can log in using our account email and password as administrator and I don' t have to get a code which I send to them.  Its causing alot of grief

Hi Zoom Community,I’m looking to understand if there’s an option using the Zoom API to create a meeting and upload a recording to it.For example:I create a meeting manually using zoom webAfter the meeting, I download the meeting recording and transcript.I then want to upload this recording and transcript back to Zoom and associate it with a different (new) meeting created via the API.Essentially, I’m trying to determine if there’s an API endpoint or functionality that allows upload recordings to be linked to a specific meeting on Zoom, similar to how native recordings are stored in the Zoom Cloud.If this is possible, could you provide guidance or direct me to the relevant API documentation? If not, are there any recommended workarounds or alternative approaches to achieve this use case?Thank you in advance for your help!

Hi all I am having issues with not being able to send myself the edited version of the post-meeting summary. The system allows me to select myself and send, but it is not received in my Outlook Inbox. Has anyone got some troubleshooting ideas on how to fix this?

Hello, community. Recently, I just recording a meeting without log in to zoom. (approved by the host, and it was recorded locally in my zoom.us app). However, I cannot find the recording file in my local device (Macbook)? I have tried to look into my Finder, but could not find the video file. Can any one tell me want happened? Or, is it necessary to log in to record meetings? but, why does it allow me to click on the option to record if I am not logged in? Thank you. HW

Hi there, I just tried to adjust the options for the waiting room to add a video there but once I enter "waiting room" in the settings it does not showcase any options to adjust the waiting room. Just shows a toggle to add or remove the waiting room. I am on the free plan maybe that's why this occurs - don't know.

My setup currently is Zoom Rooms with Google Meet interop enabled going through Polycom C60 Trio controllers. We can join these meetings in our Zoom rooms just fine but there is very little host control on the Poly C60s, specifically for user management. We can't manage waiting rooms and allow participants from the controllers. Is this expected behavior? Thanks!

Hello, I need help accessing my cloud-recorded meetings. My company suspended the Zoom subscription without informing me, and I lost access to the recordings. I need to download interviews that were stored exclusively in the Zoom cloud. Does anyone know how I can regain access to these recordings?

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Seeking advice as to whether or not it's possible to add a separate/unique passcode to a recurring meeting? Our team meets weekly and we'd like to add an external project group to attend monthly. But, as they are contractors and not employees of our firm, I would prefer to issue them a separate and unique passcode for our meetings. Can this be done? Thank you

We use Yealink W56H. I have two locations and two call queues with members assigned. Are the users of the call queues able to check the queue voicemail on the physical phones or is the website the only option?

We've been testing the webinar feature lately for a big event coming up. In one of our tests, we were able to invite all audience members to unmute so they could applaud for the main speaker. But during our second test run, this feature didn't work. The host clicked 'invite everyone to unmute' but no one got the pop up bubble asking them to unmute. Does anyone know what could be going on here?

Sorry for something so basic, but cannot seem to find the profile page where I could see my virtual background and eyebrow choices, etc.  That page seems to be gone!  Is it?  

Hi, I am hosting a webinar and cannot figure out how to disable the raise hand function. I thought I used to go into the participants, and I selected "Disable raised hand", but it is not there anymore.    

Looking to get information on when/how a camera make/model will be Certified by Zoom. I'm particularly interested in the new AVer TR535N dual lens PTZ Pro AV camera. Zoom has certified a number of other AVer models, and I'm just looking to get a gauge or information on how they choose the models to certify, and how long that process may potentially take. I'm currently testing this model and would love to be able to create/recall presets from Zoom, which is currently unsupported on this model. Thanks

I use Zoom on a Mac...  when someones pastes a hyperlink into chat during a meeting, I am not able to open the link by clicking on it, rather I have to cut and paste the link into my browser.  Others in my meetings are not having this issue.  I have searched settings and help and have had no luck.  All my other chat products allow me to "click and go" to my browser.  Has anyone else had this issue, and if so, how were you able to resolve it?

ISSUES AREN'T JUST ONE THING MY PERSONAL MEETING DISAPPEARED.ALL BUTTONS AND LAYOUTS HAVE CHANGED. IF I EDIT A MEETING THAT IS REOCCURRING IT DISAPPEARS FROM MY MY MEETINGS! PLUS IT CHANGES THE DATE AND TIME TO WHEN YOU ARE EDITING.  VS LETTING ME EDIT WHAT I WANTMEETINGS NO LONGER LINK TO MY CALENDAR. HOW DO I UNDO ZOOM WORK PLACE. IT'S HORRIBLE. NOT USER FRIENDLY. NOT HELPFUL

Thanks in advance for the help!  My account billing shows my account is Pro, but my account will only let me set up meetings as if it is a basic account.  I can't get through on the phone because they say my account isn't eligible for phone support, but I can't figure out where to go for help.  Nothing from the chatbot.  Nothing from the knowledgebase.  Nothing from Google.  Has anyone ever experienced this before?  What did you do? 

I am having an issue with the scheduler, I have two seperate recurring availabilities, one is 30minute meeting slots and the other is 90, but no matter how I configure it my availability for the 90minute slots doesn't show up. It says there is no availability when there should be recurring availability on Saturday and Sundays. I thought it might be that each schedule "Clashed" somehow but when I set a weekday evening availability that one showed up. Am I missing something? TYIA!

Hello I am just curious how a company gets listed on this directoryexplore.zoom.us/en/customer_stories/good-american Does zoom reach out to the brands or can we apply to be featured on these pages?