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I've set up both our main Zoom account and the sub-accounts under it with several settings, but those settings are not being reflected in meetings created in a sub account (after the setting changes were made) via the API. For example: I modified the settings to always record to cloud, disable the waiting room, and allow participants to join before the host. I then created a meeting via the API and joined on one device via the join URL and then on another device via the host start URL. The host was prompted to admit the waiting participant, and the recording never started (nor did I see a way to activate recording). 

Here is the question I sent to Zoom Support:I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will cancel my Zoom Sessions in March, and reinstate it in October. My February meeting is expected to have about 200 attendees - is it possible to add the "Large Meeting" add-on to "Zoom Sessions" specifically for my Feb event?Their response did not actually offer a reasonable solution:"I understand your concerns regarding the upgrade of your Zoom Sessions participants by purchasing the Large Meeting add-on. I'll be glad to assist you with this.Please be informed the Zoom Events and the Large Meeting add-on are different plans. In order for you to increase your Zoom Sessions' participant capacity, you need to upgrade from Zoom Sessions 100 to Zoom Sessions 500." I replied with the following:I do not want to pay $4500 to have 250 people in one

I have Call out enabled for our Zoom accounts, and I have the setting Require Call Me users to press 1 before being connected to the meeting? set to Never and locked at the admin level, but when within a meeting, the options for inviting people to join via Call out has the two invite options enabled but unclickable (Require greeting before being connecting and Require pressing 1 before being connected). How can I disable these options? I am an admin.

I made my very first post in this community forum and I noticed that the reply option was automatically disabled.  May I know why so that I can avoid this in the future?  It followed the community guidelines and no identifying information was used.

Hi, I submitted an SMS campaign request, which has been pending for over 15 days.  Why would it be pending this long, and how can I help it along?

Currently and in recent years up to a week ago have been able to log in to Zoom on my home PC. However yesterday could not log and error message was - Your app version needs to be 5.16.6 or higher to sign in -Can see my profile on the zoom website but unable to contact Technical Support. Do not know how to proceed.

Usually the immediate after session, automatic recording conversion process creates three files: 1) "recording.conf" file type CONF; 2) "audio 1234567890" file type MPEG-4 Audio; and, 3) "video 1234567890" file type MP4.  But now the after session, automatic recording conversion process is creating es three files, like: 1) "zoomver.tag" file type TAG; 2) "double_click_to_convert_01" file type Zoom Recording File; and, 3) "double_click_to_convert_02" file type Zoom Recording File.  When I double click on the files the resulting conversion process creates TMP files, like: audio 1234567890.m4a.tmp and video 1234567890.mp4.tmp, neither of which are recognizable as media files.  This is a problem preventing me from sharing the session recording.  I tried the Zoom Support chat line and they ended up creating a ticket but so far I have not gotten a solution or explanation.

Hello! I have a basic Zoom account, but I’m currently unable to access it because my phone number has changed. The two-factor authentication code is being sent to my old number, so I’m locked out of my account. Unfortunately, I can’t find my recovery codes. Does anyone know how I can resolve this issue and get in touch with Zoom customer service? 

We will be having a panel discussion with 4 presenters, viewed as a 'gallery view' where they all appear together onscreen. Can they all speak at the same time as in a live discussion or can they only be heard one person at a time? Is there any way they can be allowed to speak simultaneously like in a conversation/discussion?Thanks

Is it possible in a breakout Room to play music through 'share screen'If so, what would it be like to also be able to talk over the music?I'd like to be able to DJ with music  in a breakout room.Any advice or experience out there?

I hosted and recorded a Zoom meeting yesterday, but did not turn on the AI summary. The meeting is saved in the cloud. I would now like to generate an AI summary of the meeting.How do I do that?Thanks!RickR

Hii downloaded the newest Version of zoom yesterday and since then have had issues with the camera when on zoom. This is the case for multiple cameras - it sticks and flickers and the only thing I can do is turn it off and on yet it does the same after a few moments so the process is repeated.  It flickers and goes bright and crazy! I have never had a problem like this before. I have the same problem on multiple browsers on my laptop.  I have the same issue on different cameras on the same device. My camera works on Skype and Facebook video call but not zoom. i have checked the flicker frequency on zoom and it is 50 hz. What has happened and can you offer any advice please? Thank you! 

We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out.It works fine when we use a meeting rather than a webinar.I tried to duplicate the problem on silicon macs and I was able to hear the audio from each computer. However, when I tried to share my video with the windows presenter, he could not hear the audio. We tried both from within a powerpoint file as well as using the Video file option in the advanced tab on the shared screen.Interesting side note, when I tried the video file option in the advanced tab on the sharing screen between the two silicon macs, the audio was not heard. Only if I share through the narmal screen share, did the audio work.We have looked at the settings and have found nothing else to change. The share audio option is always grayed out on the silicon macs. Does anyone have any answers or things to look at

Hi there,Is it possible to obtain a summary of all my meeting coach statistics on a monthly basis? A report of some kind? I'd like to see if I've improved over time. 

Do I need to OPT OUT of sharing my Zoom AI Summaries in an Open AI platform?  We are a private company, and do not want the contents of our meeting held for research purposes and/or sharing with others.

Help!! When editing a newly recorded video to remove the chatter at the beginning  I inadvertently ended up saving the chatter and removing the entire rest of the recording (almost 2 hours). Is there any way to recover the intact recording?? Thanks!

I have a paid account. I used it for 4 months (I have paid it for 1 year). But now it is showing basic. How can it be resolved? I think I accidentally clicked taking advanced plan (which popped up), but never paid for it nor used it. It was showing me warning message, but I ignored it.

Hi, I'm having an issue and I hope someone can help.I recently recorded a meeting. The Zoom Recording File shows up on my local folder, however it doesn't convert when I double click on it.I'm unable to find the recording on the Zoom App.I also can't find ztscoder.exe Any ideas? 

Anyone been successful at using Zoom docs for teaching? Like giving online lectures and having students do homework using the docs?

When I type muy tax number it says this number is not valid but IT IS.What can I do ? 

Hi everyone, I noticed that Zoom is not uploading the invoices to our national Finance System (ANAF), in the SPV portal. This is something we cannot do ourselves, the company that emits the invoice needs to do it, starting with 2024. This is impacting my deductibles and by bottom line, so my tax percentage. Fellow Romanians, has this happened for you too? How did you solve it? Other users, can you help me find an email address that works or a way to talk to an actual person from Zoom? The Chatbot is useless here. Thank you,Stefana

Hi. I am currently trialing the Zoom Phone solution.I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX.Our phone vendor setup logic on these PBX's that a user could open a line and dial *72.This *72 dial would prompt the user for a phone number to call forward too. Users could dial *73 to take the call forward off the line. In Zoom, I have set business hours and I setup an external contact to our after-hours service. If a store closes at 5, the system automatically starts sending calls to the after hours service at 5:01. My "users" are not computer people. We use a PC with a green screen emulator to access our AS/400 database. We don't want to rely on training a user to access zoom via a web browser and and setting up call forwarding. We need the ability to call forward manually for a viarity of reasons. Think of a snow storm. If we close early, we would want to forward the phones. We had a store all catch covid and had to shut down f

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I am having a problem with scenes missing when I go into my Webinar and load production studio.  Specifically it is all the scenes that us an image only.  I use the Media templates and load my image.  I save it and see it in PS.  When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template).  Any clue what is going on?  

Hello, Today I used the whiteboard feature to present a concept. When I closed it, a link was automatically sent to the chat saying "I want to share this with you". How do I disable that? I just want to use it for presenting; no editing or sharing. Thanks!