Solved

When I clicked the meeting link, it would always launch the zoom app and take me to the meeting. Was very stable and working for many years. Suddenly, Zoom app won't launch. Even when I click the "Launch Meeting" button, nothing happens. I'm on Windows 10 and Chrome (latest updates for both). I've tried everything: Restarted PC, Cleared cookies, cleared cache, uninstalled and re-installed the Zoom app, including "Cleanzoom", verified camera and mic permissions, verified updated drivers on camera, even tried editing the "Preferences" file in the default directory as someone has suggested. Nothing has worked and I keep having the same issue. I have another (slightly older) laptop running same Windows/Chrome and everything works perfectly there. Can someone please suggest a solution? Thanks for your support.

I've added the contacts I am trying to send SMS to to my Zoom account. However, when I start a conversation with them the title of the group message displays their phone numbers, and not the contact name. 

Hi, I cannot see the poll function in the zoom meeting. And I follow exactly from the help zoom community, by going to Navigation bar - Setting - MeetingAnd there is no polling button to enable. Pls help.

Latest Zoom version 6.2.6(2503) for OpenSUSE Leap 15.6  has massive memory leak. This seems to increase with the number of participants in a meeting. For example, a meeting with one speaker and over 100 participants steadily increased memory use to 32GB within an hour. Until Zoom correct the code, is there any workaround?

Hello,I have a question. If I have a monthly subscription for meetings with 1000 participants and I want to change to a subscription for 300 participants, will the change be effective the following month or only at the end of the year? Thank you for taking the time to read and help me with your answer. Have a nice day,Suzanne

no idea what location to choose. it says i have to contact my administrator or IT manager.but it's just me - I work for myself - i have no IT manager - that's a joke.how do i update zoom? there's no "update" feature under my profile setting.i paid for zoom for a while and now i can't afford it. how do i update this system.why do i feel like i am trapped inside some bad loop?thanks for any help you can give.Mary  

Hello - We operate webinars from my zoom account but often have different people hosting based on the topic. They are added to the zoom webinars as 'alternative hosts' but those hosts are not receiving a meeting invite with link to join. Is there a way to fix this issue?  Thank you.

Соединение при принятии в конференцию максимально длилось 20 минут, даже экстренно приложение не даёт себя закрыть. Скорость интернета более 85 Мбит/с. После перезагрузки девайса проблема не исчезла, как и после полной переустановки приложения. 

Does anyone know how to schedule a meeting where a call in number is provided. I have some people on my team that just want to call into the meeting and now go through. I have seen this with other meetings I have attended in the past but I can't figure out how to do it. Thoughts? Thanks!!

Hi,we are just exploring all options for AI Companion as we are looking into different options for transcribing and summarizing support through AI for meetings.My questions are:- is there a time limit until when AI Companion creates transcripts? (Others and free versions often stop transcribing after one hour.)- is there other time limitations for the recording if the AI Companion is added / activated?- as Admin / Manager of the Accounts (5 persons), are all AI Companion settings automatically set for all? Thanks to all who can help us with the answers. That would be great! 🙂 CheersSvenja

Has anyone else had this experience that all actions are very slow? When I move a mouse to the edge of the Window, it takes 2-3 seconds to activate resizing. When I hover over any button, it's the same. After clicking on "Unmute" button, it takes 1-4 seconds to unmute.

When I am holding a meeting as the host a get this message when I try the screen sharing function. Could please anybody tell me why this happens and how to sort it out? Thank you in advance 

If I had a Focusrite Scarlett 18i8 interface with 4 mic (XLR) inputs, will all 4 mics work in a Zoom meeting? If not, is there a way to use an app or something to combine all 4 inputs into a single channel so Zoom would recognize it? Thanks! Ken

I updated my Zoom on my Mac and started having my camera flash, glitch, go black and white, funky colors, reflect my screen during my Zoom calls when not screen sharing. I DO NOT have an external camera connected. I have never had these problems with Zoom before. When I open photo booth or other apps that use my camera  I do not have this problem. I have restarted my computer and redownloaded Zoom. Both have not worked. 

Zoom is such an excellent tool for organizational governance meetings; the specific needs of such meetings should be supported. 1. The host and co-hosts of the meeting are likely to be officers in the organizational governance system and eligible to vote in bylaw amendments. Hosts should not be barred from voting in polls. 2. For the sake of preparing minutes afterward, it would be so helpful if the meeting recording or metadata included the attendance number (proving the quorom). Attendance can be seen live during the meeting, but if the secretary forgets to jot it down, the information is lost. Bonus suggestion: The live transcript is so helpful for preparing meeting notes. Instead of treating it exclusively as an accessibility aide, the live transcript should be as automatic as a meeting recording. Dismissing the transcript should take an extra step instead of having to hunt around to invoke it.

Hello, I recently set up SSO in Entra and the Zoom Admin portal. I followed the instructions provided by both Zoom and Microsoft (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064121 and https://learn.microsoft.com/en-us/entra/identity/saas-apps/zoom-tutorial). I got every piece of required information set up, such as the vanity URL, the certificate, the sign-in and sign-out URLs, IDP Entity ID, changed the binding to HTTP-Redirect, and so on. However, when any user tries logging in via SSO, they get an generic error saying something went wrong. When I look at the SAML response logs, I get the following information: Error Code: 1020Error Message: The user is not an SSO user and has been blocked for SSO login by the "Prior to Sign-in" option, please manually import the SSO user. I should note that I also set up the "Provision User" setting to "Prior to Sign-In". We've already set up all of our users in Zoom using their emails. I used one

Hi all,I recently started, for certain meetings of which I am not the owner, getting Zoom notifications every few seconds during the entire block of time the meeting is scheduled - like 60-100 times during a 1/2 hour meeting. This occurs even while I am in the meeting itself, and after it has ended, if it ends early. It's incredibly disruptive. I know how to turn off all Zoom notifications in settings, but I use them and don't want to turn them off. This seems like a bug, and only started happening about 3 weeks ago. I have had the Outlook plugin for a long time and this isn't related to that. Likewise I've been attending this same recurring meeting for over a year and this only became an issue recently. Please help me fix.Thanks!

I don't know if anyone else is seeing this problem. A while ago I set up a basic waiting room image which worked ok. I now want to change this to a short video.I set this up in Account Settings/ Meeting/ Waiting Room on my profile But on new & existing Zoom meetings I still have the old image Any ideas? David

Hello,  my company recently obtained a phone to test on zoom for future office deployment. The phone model is a Yealink T46U. The problem is when we go into the device list and add device we can’t find this model number in the dropdown. We have tried both the zoom phone appliance as well as zoom rooms device. 

Is this possible?

Is there a way to see dates and times + duration of past unscheduled zoom meetings?

AI Companion NOT making TranscriptsAI Companion is installed, all buttons turned on, activeYesterday I recorded four different meetings. I turned on AI Companion and I turned off AI Companion each time.It is within the 24 hour window. Recording and Transcripts / Transcripts -> Nothing in Transcripts. Zero. "No results"Where are my transcripts? How can I access them?  Thanks. 

Since I updated to Zoom Workplace (6.0.1),  I don't have the raise hand feature or any reactions buttons as a meeting participant.  When I host a meeting, those options are available.  How do I get the raise hand feature and reactions back????

Running Sequoia 15.0.1Hit 'screen share' -- I see this: Click on 'open system settings' and see this:     1) I never had to give this permission before: I just hit "share screen" and shared my screen2) I assumed that something having to do with SCREEN SHARING would pop up in System Settings but arrive at "Screen & System Audio Recording" -- why are we talking about RECORDING when I just want to share my screen LIKE I HAVE BEEN DOING FOR YEARS3) toggled it off, tried many times over and over to be sure I'm not crazy; same result4) hit the " - " to remove zoom from "Privacy & Security" / "Screen & System Audio Recording"... went back to zoom app to test sharing screen and... same pop-ups and zoom has re-appeared5) via online, went into identity and turned it all off -- all screen recordings for anyone for any reason... still can't share THIS IS CREEPY. Why, all of a sudden, to I have to consent to recordings when I just want to share my

I created a meeting for Dec. 9, changed it to Dec. 15, then deleted the original calendar entry for the Dec. 9 meeting. I discovered that the (new) Dec. 15 meeting has deleted from Zoom.  The link for this invitation has already gone out via email and social media.  If I click the link - from the invitation I created for the meeting -  the meeting will still open and it appears viable, but I don't know if it is. Also, as the creator, I can no longer see this meeting in Zoom, so I have no way of opening it as the meeting organizer. Help!