Solved

We are a small Not For Profit using Zoom to run webinars for community. We only run around 4 meetings for under 100 people and 4-6 Webinars for 100-200 people a year. Wondering if there is Not For Profit pricing available for an organisation such as ours that runs a small number of events. Zoom is a great accessible platform for our use.

Hi,My company have been using zoom paid service since March 2021. Since we are a non-profit, we got a certain amount of discount through techsoup. After a while, my account executive advice me to do some consolidation of my existing accounts and ask me to sign a document with an "initial paid subscription term" of 60 months, which is definitely too long for me. I think this is strange as I have never asked for such a long contract, so I emailed the account executive and got a reply:"You may opt to cancel within the duration of the 60 months, we are just using this standard to cover for the discounts that we are extending to our clients as all the discounts are subject to approval and may change from time to time."  (exact wordings of the account executive, I still have the email correspondence) Everything seems good. However, when I asked to reduce the number of license at Mar 2023, I got the reply:"Upon verifying we did receive your request after the services had been renewe

Hello! I'm brand new to this Board, we are a church and learned we can get Zoom at a reduced rate through TechSoup. How do I get confirmation/instruction from Zoom to make the switch, Thanks!

Hello,Can I please know if there is a discount for the non-profit society. It is the time for annual renew our account. I got a information from someone else with "discount for non profit society". Thank youHelen

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.Could you please provide information regarding any special plans or considerations available for non-profits?Thank you for your assistance. 

On the website, it says to contact TechSoup for non-profit pricing. On TechSoup's website, it says "not in stock" - We would like non-profit price, but not sure we are getting it.  Wh

Hello do you provide any discount for non profit organization. Thanks 

Hi, We are a nonprofit organization running webinars and meetings. Currently, we have two licensed Zoom accounts, but this requires the account holders to spend significant time starting and attending meetings that don't directly involve them. Given our limited number of meetings and webinars, additional licenses are not justifiable. When we create users with basic accounts, they seem to function independently, similar to if they were set up separately. Is there a way to set up master/sub accounts to allow basic plan users to start meetings on behalf of the licensed accounts? Would recordings still function properly in this setup? Can we still exceed 40 minutes? And use our increased meeting capacity?  We currently do not have the option for master/sub configuration. The advice suggests contacting our account executive for more information. How can I identify who our account executive is?

Hi everyone,My name is Elena, and I am a volunteer with a nonprofit organization registered in Georgia, which has a verified account on the global Benevity platform.I have learned that Zoom collaborates with nonprofits by offering products for free or at a discount. However, I’m having trouble finding the right contacts or the steps to take for this process.If anyone has experience or information on how to approach Zoom for this collaboration, I would greatly appreciate your guidance!Thank you in advance for your help!

Hi Zoom Support Team, I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Africa. We have been privileged to utilize Zoom’s reliable platform to conduct free research webinars aimed at boosting interest and participation in academic research across the continent. I am writing to discuss a concern regarding the recent revision of your service rates. While we greatly appreciate the robust services that Zoom provides, the increased rates pose a significant financial challenge for our organization. As we strive to make these educational opportunities accessible to as many participants as possible without incurring costs for them, it is crucial for us to manage our operational expenses wisely. In light of this situation, I am kindly requesting a waiver or a possible revision of the rates applicable to o

Hello,I have a TechSoup coupon code that I needed to use for my annual renewal of Zoom Pro, which was renewed today, 12/10/23. I misread and was confused with the instructions I was given on how to use the TechSoup discount code. Can you apply this code for me retroactively so I can take advantage of the discount? What do I need to do to make this happen for the resubscription that was done today?Thank you,Jim Patin

We are a small non profit who has had ongoing issues with making our Zoom account work for us for the second year in a row. We recently had to cancel our account in order to use a TechSoup coupon. We resubscribed using the coupon and our cc was charged. However, we are still on a "basic" account, not a Pro, what we paid for. In following the help articles it says we need to assign licenses. We follow the prompts and in trying to add licenses it says we are over the limit that we have paid for (3). However, I'm not able to find out who those licenses are assigned to.  Apparently, Zoom consumers are unable to access any kind of tech support. In accessing Billing live chat, I get conflicting answers and the one who tried their best to help screwed the account up even further. I have spent at least 12 hours on this issue in the past week and I am done. We are Zoom dependent and although I realize we are not a high value customer to Zoom as we are paying a reduced rate, we fully expect

Hi,We are a nonprofit organization with a Zoom One Business account. When our account was set up years ago, we did not take advantage of the TechSoup 50% zoom nonprofit discount. We would like to apply the nonprofit discount to our account.  I was told that we need to cancel our subscription and then resubscribe, applying the TechSoup discount to our new subscription. I'm wondering what the consequences will be of temporarily downgrading (canceling) our current subscription. Will our cloud recordings be saved or deleted? what about recurring meetings that are already scheduled -- will those meetings stay or will those need to be rescheduled? Are there other impacts of downgrading and then resubscribing?

We renewed our subscription on September 20th, using a 50% off TechSoup coupon. However, in checking our account, although the coupon was applied and accepted, the total billed is still the 100% plan cost.

Our nonprofit's zoom Pro was up for renewal in Jan 2024.  We received a 50% discount code through TechSoup and attempted to apply it.  Zoom would not accept the code.  Opened a zoom support ticket on 1/15/24 TS0468971, which went without response and couldn't be escalated.  Contacted TechSoup who gave us a NEW coupon code, which Zoom would also NOT accept and plan renewed at full price.  Opened Zoom support ticket BIL0406908 on 2/5/24 to request assistance (suggested by TechSoup).  NADA.  On 2/11/24, opened yet another support ticket on the same topic, BIL0436941.  I have screen shots of my unsuccessful attempts to enter the coupon codes, which are included in the support tickets. As of today, I HAVE HEARD NOTHING from Zoom support.  Zoom seems to have worked out its issues and will accept the coupon code, but it does so as of today, which means that this discount does not seem to apply to this year.  I want the coupon code to

It's now 5 years in a row we struggle to "renew" (ie cancel our Zoom business 10 users, and sign up again using a Tech Soup coupon).This year is worst of all.I cancelled the subscription but can't get the new service ordered, all I can do is reactivate the old service.No option for one year and no possibility to enter a coupon code.I'm so fed up with this painful experience.

Is it possible to create Zoom Quizzes that other Zoom users can use? I was thinking to use it for a virtual classroom but was not sure if the facilitators would be able to access pre-built quizzes If I create them.  

Hello!Can someone please tell me what settings I need to check so that:1. Host (me)  is recorded in the webinar when I share my screen (see pic "1" - only screenshare visible in recording)2. Host and panelist with cameras off don't appear in the recording as small videos when another panelist is presenting (see pic "2" where videos are present on the right)3. When in gallery view (needed because two people are having a conversation), only host and panelist with camera on should be visible - how do I get rid of the "Pam" square (Pam was a panelist). (See pic "3") Thank you. This is rather urgent since I am recording tomorrow and last time was not good. In the past I have not had this issue so I am not sure what was different this last time.           

One of our execs is asking me for the following data: Total hours spent in Zoom meetings in 2024 (I tried the "Daily" report under "Usage," but it shows "Total Participant Minutes" which is time spent by ALL users in every meeting. She just wants the total amount of time for all meetings)The "biggest" Zoom day in 2024 (the day with the most amount of total time spent in Zoom meetings).Is it possible to get that information? Thank you!

Why I did not receive a meeting summary although the AI summary is activated? 

Hello! I used the "Livestream to YouTube" feature for the first time and had a bad experience: Every 20 seconds, it restarted the audio, overlapping on top of me continuing to present. You couldn't understand what I was saying because it was restarting the webinar on top of me over and over again. After 3 minutes, I ended the event because it sounded like 10 of me talking over myself. Both the Zoom Webinar recording and YouTube livestream recording sound like this. Has anyone else had this issue? Any fixes?

How to reset password when you forgot your old password

Hi all,All of my previous webinars under 30 days, associated recordings and reports have gone missing.Zoom has been wiped clean.Can any of this be restored?Best

I am a Mac User. Today the Timer App stopped working. I get a black screen when I click on the Timer App.  I have already uninstalled and installed my Zoom App, I have also done the same with the Timer App. I have also updated my Zoom, still the problem persists. Does anyone know how to fix this problem?

I used Meeting Summary w/ AI Companion for a few meetings yesterday, and the links are still grayed-out / un-clickable in my zoom account. Any thoughts/suggestions?