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Hi,I just tried to update from 5.12.9 to the latest version on a Win11 PC.  The message is " can only update 5.13.5 or higher.I have tried uninstalling but still get the same message.  I have found no way to make it reinstall

Our company utilizes a dual-screen setup during meetings, with one monitor dedicated to screen sharing and the other for viewing participant webcams. Following a recent Zoom update, we've observed that this functionality is no longer available. Is there a specific setting we need to adjust to restore this feature?

I am using an Acer 3.  Windows 11.I had no problems with Zoom, until last week.When I do the audio test (with my headset, or the laptop speakers) I can hear no sound.The microphone test passes with laptop mic and headset mic.The funny thing is, the last two zoom meetings I was on, I could hear the participants and vice versa, despite the weird audio test problems.What is going on?

Dear All,  receive error in zoom app on windows 10pro 64 bitssystem does recognize mic but in between the call zoom popups with this errormic works well on other tools like MS Teams, skype etc... even zoom web app is working finewe use USB Logitech headset 3.55m jack works but mic with USB headset creates problemswhen error comes, zoom freezes the whole system and even audio drives conflictsthe only option then is to restart

É possível para o dono da conta/admin identificar os IPs dos participantes de uma reunião? Se sim, como fazer isso? 

I would like to record myself for a presentation.  However, the record to cloud function automatically starts whenever I start a new meeting. I have turned off every automatic record feature I can find and it still starts recording automatically. I have gone through the steps listed in the tutorials and step by step instructions. I want to be able to stop and start recording or pause on the zoom screen and I don't see that icon. What am I missing?

Per the 11/15/2024 article: Scheduling and customizing a meeting with registration I have looked everywhere in the User, User > Groups, and the Account settings and can not find anything to let me turn the meeting registrations option on.Plz Halp!

 When I click on "go live on facebook" in zoom, the only 2 options mentioned on the "Live stream Zoom Meeting to Facebook Live" page are :- share on your own timeline- share to a pageThere is no group option as you can see in the attached screenshot.Important:- I already enabled the "Allow livestreaming of meetings" in the advanced meeting setting (including facebook).- We have the app in our Facebook group.- I am an admin of the group.But the group itself probably isn't the problem anyway, because I can't even select "share to a group" in zoom.(besides, I am admin of multiple groups with the zoom app installed and have used it in the past).Of the 3 admins of the group, my businesspartner has the same problem in his account. The other one can go live in groups. I hope someone can help solve this problem. Thanks in advance, EJ    

Hi for the past week any zoom meetings that I host are ending after 40 minutes.  This was not happening previously.  I am aware that this happens for calls with 3 or more people.  But the calls I am making only have myself and one other and it is still happening.  I don't think I have changed any settings.  Is there a reason why this might be happening please?

We publish a number of screenshots via URL to all our Zoom rooms.Is there an option to export the list of rooms along with the displayed URL/s for each room?

I am using a iPhone iOS 17.7.2 with three uk.When I was using the APP, I am unable to join meeting with 4G/5G.  But I can join meeting via browser under 4G/5G.  When I turn on VPN on top of 4G/5G, I can also join meeting with the APP.When I was using WiFi, I am able to join meeting with APP.any suggestion?

I want to find out exactly when I joined someone else' zoom meeting.  In previous meetings there is no history of it only the zooms I created. If you know how please let me know 🙂 Thanks!

Buenos días, me gustaría saber que móviles Android son compatibles con los fondos virtuales de Zoom por que por características he probado un huawei y un Samsung que las cumplen pero no funcionan.Gracias 

I host the meeting that happens weekly with same zoom ID and passcode. Is there an option in the settings where others can just join the meeting automatically without my having to accept them into the meeting ?

Hi - I'm new to Zoom and want to interview someone, but the recording video should only have them and only the audio of me. How do I set that up? If that's not possible, how do I only have a small thumbnail of me in the recording but all of them? Thanks. 

Hello everyone,I’m Darshan Hiranandani, currently hosting a webinar on Zoom, and I’m looking to increase the attendee limit. I’m using Zoom Webinars for this event, but I’m unsure how to adjust the attendee capacity. Has anyone here successfully increased the attendee limit for a webinar?Any tips or advice on how to do this would be greatly appreciated!Looking forward to your insights!RegardsDarshan Hiranandani

Hello, I have a question. I currently have a plan with you that allows for 500 attendees in a webinar. If I create a registration link with that plan and then upgrade my plan to 1,000 attendees, will the registration link I created allow 1,000 attendees or only 500?

Hello please zoom if you see this massage can you make the zoom meeting one hour please zoom 🫤

I am looking to see if there is a way to turn High Fidelity Music Mode and Echo Cancellation on Programmatically via the Registry or the Mass Deployment features?  I can turn on Original sound, but that does not check the correct boxes I need.  I.e. I need High Fidelity Music Mode On, Echo Cancellation Off, and Stereo Audio on. I have looked through the Forums, and Registry keys but cannot seem to find the answer I need for this.Thank you

 @jdott16  is there an update to zoom meeting or option to disable annotate symbol even on person sharing the screen, don’t want it on any screen viewer or presenter, any option/controls that can help move it away 

I am trying to set up meetings where other members of my team will be able to join the meeting without me hosting. Is this possible?

When I create a scheduled meeting and I copy and paste the invitation to share it with attendees, the date and time of the meeting does not show up anymore like it used to.   Any suggestions?

Dear Support Team, Good morning from Siem Reap, Cambodia! Nice to be meeting you all here. I have one issue for using Zoom Meeting and need your help to fixer out this issue as soon as possible. The issue is when we are doing Zoom Meeting, we need to play music and song together as a background music like National Anthem songs to share to our participants but the it is support only song without music which is not follow as our concept of our meeting. Could you help to tell me where I can fix this issue please? I have tested with Facebook Live Stream and other UC Platforms, they are supporting well both song and music in the back ground but not Zoom Meeting.  Thank you so much in advance for your help to make Zoom Meeting experience more efficient for more meeting. Best regards, Jayavarman7 Hospital team  

What I have experienced is that when I import users into Contact Center, I set the Region to Australia, however the Country/Region remains unchanged as "United States (+1)". This is a problem when importing a large number of users as I have to go back and visit each one and reset the Country/Region to "Australia (+61)". Here are the import headers available to me: Email,First Name,Last Name, Role,Package,Add-ons,Client Integration,Agent Queues,Supervisor Queues,Skills,Region,Voice and Video Engagement Capacity,Maximum Concurrent Messaging Engagements,Messaging Load to Accept Calls,User Access. Is there an undocumented header for Country/Region that I can add to the csv file and set it contents to "Australia (+61)"?

Our company currently has a single Webinar license and the user assigned that license currently owns 2 upcoming webinars.The user with the license and webinar ownership is leaving the company. How can I transfer both the webinar ownerships and the license to another user? Can the departing user transfer ownership of the webinars to a non-webinar user, then I, as Owner, can transfer the webinar license to that new user? Is there a way to transfer the webinar ownership and the license, without losing the webinars and without having to purchase a second webinar license?