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I'm getting a message that I need to update to version 5.17.5 or newer.  However, when I download the update, I get version 5.16.6.  How do I get 5.17.5?

When I was the host for an MNC series of webinars on HVAC topics,  I was told that it is not advisable to have a breakout room as the audience may be too large to handle? But when I tried it out during one of the webinars,  I noticed it is possible to do so but you need to prepare your breakout room in advance. You need to do some management of likeminded participant to ensure the audience do not get passive in their interactions. Do share what are your strategies for keeping your breakout room engaged and participative especially for the shy Asian audiences.

Hello,I am experiencing an issue with my recurring webinar series on Zoom. The webinar dates were automatically changed without any action on our part, and Zoom sent an email to participants informing them of a schedule change, which is incorrect and causing major confusion.Here are the details of the issue:Issue: Zoom modified the dates without any manual changes from our team and sent a misleading email to participants.Impact: We are losing participants due to this confusion.Could you please investigate why Zoom changed the dates automatically and provide guidance on how to prevent this from happening again?We would appreciate a prompt resolution, as this is affecting the success of our webinar series.Thank you in advance for your help.

Is there a way to automatically export meeting data, comparing invited guests with actual participants, without using VLOOKUP in Excel? Maybe via API or another automated method?---Existe alguma forma de exportar automaticamente os dados de uma reunião, comparando os convidados com os participantes que realmente entraram, sem precisar usar ProcV no Excel? Talvez via API ou outro método automatizado?

I was downloading a Zoom recording from Zoom.us and decided to trim the video. Unfortunately, I accidentally trimmed out the part I needed and kept the part I didn't need.Is there any way to undo this trim or restore the original, unedited recording?I haven't been able to find an 'Undo' option, and I'm really hoping there's a way to recover the original file.Any help or guidance would be greatly appreciated!

Oct. 11, 2023Seeing more responses on the issue, I updated my original message to make it more useful. Problem:On my Windows 11 laptop (Lenovo ThinkPad, E495, ethernet wired connection), when I start Zoom (even without signing in, same with Microsoft Team), the internet speed test shows a 30-times drop, from 450 Mbps to ~10 Mbps. Temporary remedy: After your Zoom session, QUIT Zoom (or Team) COMPLETELY so your internet speed is back to normal. You make sure this by clicking the "Show hidden icons" arrow at the bottom-right of your screen to see all the applications running and exit Zoom if it is still there. Attempted fix. It worked briefly for an earlier version of Zoom, but does not work anymore (after Zoom version evolution) as of Oct. 11, 2023 :   1.) Search for the "Control Panel" and open this up.   2.) In the window that comes up, click on the "Network and Internet" link   3.) In there, there will be a link that says "Internet Op

I have set up a number of whiteboards (have purchased the whiteboard add on license) and want to share the whiteboards in separate break out rooms. I want the groups to edit the whiteboards in the breakout rooms and bring them back to the main group.I have not been able to find out how I can share the whiteboards with the breakout groups, I am unable to share the link in the chat as the main chat is wiped when they go into break outs. If I send it as a broadcast message they can't click on the link. Even if I make it one whiteboard to share across all groups I can't not share it to the breakout rooms like you can with a shared screen. I have reviewed all similar questions in the community and have found no solution, I have done the training with no solution to this problem shown. Please advise.

Hello. I'm studying Zoom phone to deploy to a customer company, and I'm wondering if a Zoom Phone IVR can redirect calls to a Zoom Contact Center voice queue (with ZCC queue capabilities). Is that possible?

When in zoom meeting my chat window does not have emoji option. Happens whether attendee or co-host. All other attendees have it.  This has been going on all week.  I have used multiple computers, multiple zoom accounts, and reinstalled zoom twice.

I'm organizing a Zoom Webinar event and want to schedule a walkthrough session with my panelists beforehand. This walkthrough will cover:Familiarizing them with Zoom webinar controls (audio, video, screen sharing).Practicing entering and exiting the webinar.Testing breakout room functionality.Understanding the transition between the live webinar and the "backstage" area.I have a few questions regarding this walkthrough and the webinar setup:Panelist Registration: Do my panelists need to formally register as attendees for the webinar in order to participate in the walkthrough or the live event?Early Access & Reusability: Can we access the full webinar interface a month prior to the event for our walkthrough, start and stop the webinar during the practice session, and then re-access the same webinar with all settings intact on the scheduled event date? In other words, can we use the same webinar link for a practice run and the actual live event?

Hello - I can't seem to turn off gestures on My Mac. I have gone through settings and everything is unchecked. I took a screenshot to show this but can't upload here.  If I raise my thumb even by accident a thumb bubble arrives on my screen. Then my video freezes but my audio continues. The only option is to unplug my camera and plug it back in.  The equipment I am using is a Sony a6400 camera with HDMI out into a Elgato Camlink 4k and then USB into my Mac.  This has only just started and I'm getting really frustrated with it as I also tend to "talk with my hands" so to speak.. I am on the latest version of software for Zoom and also Mac OS. Please help. Thank you.

Hello - trying to see if this is a capability. We have a student who joins our calls live and has an ASL interpreter join every call. We spotlight the interpreters, but they do not show up in the recording when our instructor is sharing their screen. They don't speak, so they obviously don't show up in speaker view, and they don't show up in gallery view either when I download the replay. Is this a capability in Zoom to be able to see both spotlighted participants when someone is sharing their screen through the replay? 

Virtual events are booming in 2025! Hosting a seamless Zoom event requires more than just basic knowledge of the platform. What are your best tips for hosting a virtual event that engages attendees? From setting up registration to using breakout rooms effectively and keeping your audience engaged—share your knowledge on what works best!

I participated in a meeting where the usual host was not present and so someone else was chairing. The meeting is usually summarised with Ai companion and Meeting Summary function by the usual host. But the stand in did not have the feature enabled on his account.  Despite this, I "requested" that they enable meeting summary for this meeting by just clicking the button on my side. This showed it had sent the request, and then the Ai star was visible throughout the meeting as usual.  Prior to the end of the meeting, the original host left, and the hosting was handed to me for a further 10 mins.  When I asked the stand in host to access the summary that was made (as he was the one who enabled it for the meeting), he said he hadn't enabled the settings for Ai Companion yet, and that when he went into the account section where summaries are stored, he was just greeted with a "this feature is not enabled, speak to admin" or similar message. He has since en

Hi Zoom community, Our organization currently has Zoom Workplace Pro subscription. Is it possible for us to create sub-accounts? Thank you in advance for your response.   

We are running a hybrid meeting and using Zoom webinar for the online audience. All speakers will be presenting in English and we know we as hosts have to select the language that closed captions appear in. Which for the majority will be fine. We will have numerous delegates joining whose first language is NOT English. Ideally individuals watching need to be able to select the closed captions in their preferred language (just for them to see) is this possible? If yes, what settings do I need to activate? IF not is there a 3rd party system we can purchase to add to zoom for this. Help please!

I updated to Sequoia 15.2 this morning and after a meeting I noticed a pop dialog in the background where zoon.us was requesting permission to bypass the system private window picker and directly access my screen and audio.  I believe this is a new permission/restriction in Macos but I wanted to see if anybody has run into this and what they selected?

When I tap the Share icon on my Galaxy Tab S9 FE+ nothing happens. There is no error message but the screen does not share. Any suggestions? Thanks. Bill

I get error 1132 when I log in to Zoom, this only happens on my computer because I can use the platform without any problem on my cell phone. I have already reported the problem to Zoom but have not received a response. Any help is welcome! Thank you very much.

Please anyone can help me with this?I know the operating system is Linux but i also know that there is different Linux operating systems and i can't find out each one is . Thank you very much indeed for any helpKind regardsd_jj_b

When I schedule a Zoom meeting from my Surface Pro, I add the attendees and click save which then opens up my Outlook Email App. From there, I click send to invite my attendees, however, the attendees do not receive my email (I know this because they reach out saying they haven't seen an invite on their end). As a temporary fix, I've been going into my Outlook Calendar and manually inviting the attendees that way (i.e. creating an Outlook event and adding in the Zoom link), but then two separate invites are sent with the same Zoom link. The attendees receive both which is obviously not what I want either.However, when I try and schedule from the Zoom App on my Macbook, it all goes fine. I'm able to add my attendees, click save, and the invite is sent out right from my Zoom App and immediately connects with my Outlook Calendar.  I only use my Macbook occasionally from work and my Surface Pro is my main work computer so I'd really like to solve this problem for my Surface Pro.

Hello, I have my record setting to save only the screen sharing with active mic and i see the reecording the webcam/videocamera i overlapping the shared content. It never did that before.Is there a definition that i should put?  I put here a example 

When I upgraded to Workplace Pro last September, I was able to modify the default invitation text. Now, I can't seem to find where to do that. Has this option been taken away? 

I recently purchased a Zoom account and just discovered I have not yet been using this account because my Google Calendar is still linked to my bosses Zoom account despite having being removed from it. Any meetings I have been creating are still through their account which means I am paying for nothing because I am not able to unlink my bosses zoom account from my Google Calendar. I get as far as Zoom in Google Workspace and then there is NO option to "uninstall" Zoom as it is greyed out and unable to be clicked. I have searched many places for answers and have no solutions. This appears to be a serious issue. 

Hello everyone,I am Dario Schiraldi, originally from Italy but currently living in Dubai, United Arab Emirates (UAE). I’m trying to figure out how to disable the Voice Isolation feature on my device. Can anyone here share their suggestions or guide me through the steps to turn it off?Looking forward to your advice!Best,Dario Schiraldi