Solved

I have a Zoom Event set up and it has a few existing sessions and speakers. I would like to upload the remaining sessions and speakers using an CSV file (basically using the instructions at https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069120). I have been completely unable to get this to work. I upload session information through CSV file as per https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065263 but when I get to the step that says "Click Choose Files to select the CSV file you want to import. After selecting a CSV file to upload, click Open." whenever I choose my file and click Open, nothing happens. I get no error message, and there is no delay. I am returned to the Sessions screen and there are no sessions added. I tried uploading a CSV file of Speakers and that also reacted the same way. No error message after pressing OK to upload the file - just returned to the Speakers page but no speakers are added. Thinki

 I had tried thousand times, either one person will be erased when two people are in the same camera using virtual background. Is the camera only can capture one object in the virtual background? Is any setting or equipment required for multiple people in the same camera when using virtual background? 

I get this message when I lunch zoom link. "Your app version needs to be higher to join this meeting. Please contact your IT team to update your app"

For my organization, we hold monthly meetings/trainings for the community. We will set up the meeting on our Zoom which requires registration. Someone can purchase our training through our agency's website and once purchased they receive the registration Zoom link via pre-set-up email. We recently had a person purchase our training for 10 co-workers and the person received the registration link. That person distributed the link to their co-workers and each co-worker registered (with their individual contact information) separately. However, once the meeting started, instead of showing each person's name, it showed the person who originally received the link 10 times. I'm trying to figure out what the issue was. Was it an issue on my end or a Zoom issue? Does anyone have any thoughts? 

We had an employee resign and they were responsible for company meetings. I would like to move those meetings to a new person without changing the meeting ids and the other information. I can set-up co-hosts, but would prefer to remove their license. Anyway to do this?

"Request Remote Control" button is missing. I've reinstalled the software. Checked the settings and it's set properly. How do I do gain the ability to request remote control?  

So when either me or my friend do a host on the Zoom app on our laptops, it’s disconnecting and booting us out within a minute or so several times we’ve done this and it still has the same results and then eventually after two times it will just have error and then just cut the whole thing off. The only way it seems to work is if my friend hosted and I use the web browser version zoom meeting and that it seems to work otherwise if both of us are trying to use the zoom app on our laptops it don’t work. I don’t know what the issue is when I’ve gone into meetings for Zoom. I’ve never had this technical issue and I’ve used Zoom on other computers and have never had this issue before until now.

Through the Zoom app, the phone will not receive or make any outgoing calls when on cellular. This problem just recently started occurring. How do I reconnect the phone so that I may call and receive calls?

Good afternoon! Can you tell me why the video that is saved on the computer is not converted? I double-click on double_click_to_convert_01 but nothing happens?

The participants can't hear me while speaking. What can I do?

_Can't verify phone number._I go to Add Phone Number, select a label and a region, and I type the number,and get the verification code. But when I type the exact code, it doesn't work, and I try again, and then it saysI sent too many code to this number.Tried again 2 times and still the same problem. Please help, thanks. 

Hi, I have an account with the following specs: Zoom Pro, Zoom Webinar - 1000, Zoom Large Meeting - 500. I understand that we cannot have concurrent meetings, which is why I'm interested in licenses and users. I'm a bit confused about how this works. How do I make it so that a user/license holder can have all the specs listed previously without having to purchase a whole new account to get all of this? Does an additional license need to be purchased and assigned for each of these three components? Or can I purchase a license for the Zoom Pro, assign a user, and that user will have access to everything within the main account?

We set up en recurring meeting (every 2 weeks) a long time ago. When we used the link the meeting starts. How can we get rid of the meeting? Or can we ignore it and set up new meetings at the scheduled time? Thomas

Hi there,  Does anyone know where I can access details of the people who have viewed the recording of a webinar who have not registered? I sent out a link and would like to know who watched it. Is this possible and if so, where do I find those details?  I have look on the analytics page and can't see anything regarding analytics around recordings.  Thanks in advance

Hello, My display name in my settings is different from my name that appears upon entering a meeting.  How can I match these?   Thanks!  

I have just bought a Linovo Tab M10 Plus 3rd Generation, running Android 12. The Zoom app is installed.When I click on the Zoom Meeting link in an email, it takes me to a Zoom webpage that says "Click Open on the dialog shown by your browser. If you don't see a dialog, click Launch Meeting below."There is no dialog box, so I click "Launch Meeting". There is a flicker and nothing happens. I can join the meeting from any one of our other devices (Dell PCs, iPhone 13; Samsung Galaxy phone) in this way.On this Tab M10 Plus, I can sign into Zoom and join this meeting with the Meeting ID and Passcode.Can anyone help me join the meeting from the link in the email? Thanks!

I want to record a yoga class and only spotlight myself on the recording so there is no problem with data protection issue.  However I need to view everyone on the screen during the live class so I can correct their posture if required and for health and safety reasons.Currently if I pin myself that only records myself which is what I want. However it makes the other people on the zoom show as very small boxes at the top of the screen and I cannot see them properly. Any suggestions to solve this are welcome thanks in anticipationMelanie

webinar" into a “meeting" for an after-chat for those who want to stay and discuss the webinar. Can this be done during a webinar, or do we have to invite

what is default font family for zoom web and SDKs?

Hi,Can anyone tell us if the ZOOM administration supports e-mail addresses with sub-addresses?Examplepepe.paco@mihouse.localpepe.paco+001@mihouse.localTHX  

if I am not available to host a meeting, I would like some else to be able to access the meeting without me having to make them a co host.

I have a client that has an issue with sharing her screen. When she is sharing the screen, she only selects the app, not the screen to share (she is dead set on doing this). The participants see large gray boxes where she sees the controls and if she breaks out something like chat, they will see a gray box where her chat is. So far We have tried this:Uninstall and reinstall the zoom clientUninstalled again using the CleanZoom utility and reinstalled the clientWe have tried it with and without hardware accelerationWe have tried it with and without video optimizationWe have changed the screen Capture mode to "Capture with window filtering" as suggested on these forumsWe have uninstalled and reinstalled the graphics driverWe have confirmed that this does happen if she is a participant and not a hostWe have confirmed that this does not happen if we use strictly the web None of this helps.  Is there anything else we can do?

I have an attendee from Australia attending my New Zealand Zoom meeting via audio only, i.e. phoning in The numbers offered include 3 different 1800 Australian numbers - do they all work regardless of where in Australia they are calling from?  If they use a local number what do they get charged?

I can't seem to find a setting that would allow to always show the sharing key on the TVs. When we start a video feed the sharing code disappears and to bring it back up we need to press "share" on the control tablet (we don't have ultrasonic thing working unfortunately). Is there a way to always show a sharing key on room screens?

We want to start as a "webinar" for 1.5 hours then turn the “webinar" into a “meeting" for an after-chat for those who want to stay and discuss the webinar.  Can this be done during a webinar, or do we have to invite participants back in with a different link as a meeting?