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Hello,  I just re-installed zoom on my laptop (mac) and my camera is focusing and moving on my face instead of having a fixed recording. Can you please help find where i can cancel this setting and get back to a fixed camera? In other word I don't want the camera to follow my movements while i move. Thanks a lot, Andréa

HelloI announced Meeting on May 11thI was surprised that I did a meting number on a pairI published a link for themIs there a possibility that at the specified time I will open one link and those who enter from the other link will join on the main meeting?Thank you

yes so every time I boot Zoom on macOS Ventura 13.0.1 i get this modal notification saying:Unable to install updates Error code:10004“Retry” & “Close” buttonsRetry never works. Can use existing install version which is Version: 5.11.6 (9890)haven't been able to restart mac and see if that helps yet.known issue?

Hi. Our outbound Caller ID shows "Private Line" instead of our company name. I looked up the steps to change it and the company name appears to be in the system correctly so not sure how to address this issue. Our clients won't accept our calls because they think it is a spam call, so this is a significant issue for us. Any suggestions on how to resolve it? Thank you!

Hello everyone, Do you know if there is a way to link the AI summary to Zaiper?Right now the best solution is to add the email summary to it, it's not clean but we can at least add the body of text, for notes and the next steps. Do any other options come to mind? Maybe with the webhook? Would that require beta App extensions or APIs?

I've had this problem for a while now. I attend regular meetings and my job is to occasionally share short videoes. Maybe 1 out 4 times there is no sound and someone else has to step in and share the video.  For the meeting today I did a sound check before the meeting and there was no sound when sharing the video. I restarted my computer and didn't have anything open and then sound was fine. 20 minutes later it didn't work. I didn't touch anything else and did used the exact same video and settings. I run the latest version of zoom on Windows 10. And yes, I have checked the box for "share sound" and "optimize for video". Is there anything I can do? I feel like a complete idiot when people message me that I have to check the box to share sound. I have this problem about once a week. 

During sessions, the assigned Co-Host has been unable to share music (using Itunes or any other app), without sharing their screen (selecting the Itunes window, etc). This occurs both when the Host is screen sharing and when they are not. We followed all steps through Advanced sharing options, etc. The latest post from 2022 says this was not an option, but looking for an update. The Co-Host only has a Basic account, if that matters.Thanks!

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I like to change that. Please note that auto payment will not happen as the transaction is USD-based. Please let me know when completed so that I can pay in Indian currency. Thank you

Does anyone know how many referral sources you can track with Zoom Events. With 'normal' Zoom Webinars,  source tracking allows you to see where your registrants are coming from. You can create unique source tracking links for each type of medium you use to invite attendees. You can add up to 50 source tracking links. The question is, how many source-tracking links can you have in Zoom EVENTS.

I can't open my  save recording 

Hi! Just today I was showing someone how to pause screen sharing. However, when I paused, people still saw the screen I was sharing. What am I doing wrong? Does it only work with an application like PowerPoint or Word?Thanks,Laura

How do i increase my SMS daily limit to unlimited ?

Hi all -- our users are complaining that at least in the latest iOS app version, they can no longer see who accepted a call in a call queue. We used to see a call was answered by a specific user, like "Accepted by Mike for [Queue]", now it just says "Accepted by others for [Queue Name]". Is there a way to get the old behavior back, or a setting we can toggle? Here's what we currently see: Here was the great behavior earlier:   

I am no longer able to share my sound if I attempt to share a screen.  The checkbox option to "share sound" is simply grayed out and unavailable.  As is the option to "Optimize Video" as well.  It is happening on three of my machines that are all on the same version Mac - 5.11.9 (10046) Monterey OS 12.1

I create a lot of clips and I want to allow users to download the clip from the link I provide them. I found the following in the Admin Manual but I do not see the option to allow users to download clips.  At the moment, users who try get a "The clip's owner has turned off the download setting" but I cannot find the darn thing.  To enable users to download clips, you need to navigate to the Settings tab of the user you want to enable this feature for. Under Zoom Clips, you can click the toggle to allow users who have access to clips to download their clip recordings. If this toggle is disabled, only admins will have the ability to download the clips. This setting can be adjusted at the user level, and if the toggle is greyed out, it means that the setting is locked at the account or group level and needs to be changed at those levels.

On My settings, participants are allowed to join before the host, and also on our account management but all participants were not allowed unless I'm in. What am I missing here?Also, this has worked for me before and I haven't made any adjustments so I'm confused about what happened. Thanks

初めて投稿いたします。https://x.gd/UV6qJ上記を参考に、ZoomRevenueAcceleratorとSalesforceを連携いたしました。しばらくは希望通りの挙動になっていましたが、最近動きがおかしくなっております。Zoom Webポータルでアカウント管理→アカウント設定→連携の「Salesforce Connected」を確認したところ、Expire on 2025年11月28日となっておりました。もしかしてこれがいけないのかもと思いましたが、どうすればいいのかわかりません。上記サイトを確認すると、>統合の切断を確認すると、元に戻すことはできませんとあり、一度切断すると、二度と接続させることができないという意味かもと怖くて切断させることができません。知見のある方、「Expire on」の意味と、対応方法をご教授いただけるととても助かります。よろしくお願いいたします。

Our organization has several new laptops (Lenovo P1 Gen 5) with the AMD Radeon™ 780M graphics chip that are running into a BSOD when using virtual backgrounds in Zoom Workplace. This is across multiple users and computers, and all available drivers have been updated to their latest versions on all devices with no change in behavior. Our current version of Windows is 23H2, but we are upgrading soon to 24H2. Steps to reproduce (so far):Connect device to a docking station of some kind. If not docked, issue does not occur.Connect external camera to device.Does not matter if through docking station or a USB port on the laptop.Occurs across multiple models of external cameras.Issue does not occur with integrated camera.Open Zoom Workplace version 6.4.3 (latest version)Open settings or a new meeting with the external camera enabledExternal camera must be selected as active cameraIssue still occurs with hardware acceleration disabled/difference video rendering methods.Attempt to chan

We are having a webinar series soon. It will be over 4 days and 2 webinars a day. What is the best way to setup and have clients register? I'd rather the clients not register 8 times for the webinar. I can create a form on my website for the registration if that will help the process.

Hello, Since few months i don't see the email address on participants reports. Do you know if it's possible to found a solution  to have them? Thanks for your answer !🙏 

ユーザーライセンスを有しているユーザーが作成したミーティングが1週間後で設定したとして、ミーティング当日にユーザーがベーシックに変更になった場合は、ミーティング時間は無制限になりますか？ また、ベーシックユーザーが作成したミーティングが1週間後で、当日ベーシックからユーザーライセンスを割り当てられた場合、無制限にミーティングができますか？

We have daily meetings in which breakout rooms are set up for members who want to stay afterwards to chat. Our settings are such that we allow participants to choose a room and return to the main session at will.Is it possible to set up a “dungeon” breakout room in addition to our normal rooms in which the participant cannot return to the main session or anywhere else? I have seen this idea advanced as a quicker way to remove disrupters than the current poky process of removing them using the Remove function? Thank you. 

Hello - for the first time ever, I was told I had to wait 10 minutes to start my meeting back up again (I use the free Zoom account). This happened after the 40 minute limit.  Did new rules go into play today for Zoom? (7/9/23)? If not, how do I avoid this?   

Bonjour,J'ai un souci de filtre rose persistant sur Zoom. J'ai tenté avons tenté plusieurs solutions : réinstallation de l'application, suppression des fichiers de préférences, vérification des autorisations caméra, et même un redémarrage complet du Mac. Le problème persiste. Auriez-vous une solution ?

dear friends, during the last months I re-used a link that I have shared with people all around te word by adjusting the dates. So the  link was made for a february meeting and then I opened the link again and connected it with a March date. I did this in the planning screen. But this seems not possible anymore. Can somebody give me a tip?