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Explorer
KarenDt
Explorer
May 1, 2025
Solved

Disable Original Sound

The recent Mobile Zoom app update (April 30/25) has now removed the Audio Settings: Disable Original Sound from the Settings.  Can this please be added back into the app immediately?

    storyhub
    storyhubAnswer
    Community Super Champion | Customer
    May 5, 2025

    Are you wanting to USE "original sound" or "disable it"? I am using ver 6.4.6 on an iPhone and it has original sound in settings > audio and then in the More (...) menu.

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    3 replies

    storyhub
    Community Super Champion | Customer
    storyhubAnswer
    Community Super Champion | Customer
    May 5, 2025

    Are you wanting to USE "original sound" or "disable it"? I am using ver 6.4.6 on an iPhone and it has original sound in settings > audio and then in the More (...) menu.

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    Explorer
    KarenDtAuthor
    Explorer
    May 7, 2025
    1. Disable it so the background music can be heard.  I found the option in the Zoom meeting page and then it gave me the option to change original sound to disable sound in the meeting settings.
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    Newcomer
    MartaB
    Newcomer
    June 18, 2025

    I had the same issue today. After having used Original Sound many times before, I found that there was no setting for it on my PC today, although I did find it on my iPad. I also could not discern what the other person was saying, so we moved to my iPad, which was better, but not perfect. We didn't get to play our guitars at all, so I have no idea how that would have worked. The videos and chatbot were useless.

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