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I see Concurrent and Named agents can be mixed and matched, but I can't find pricing info on concurrent licensing. Where is that listed? 

We are hosting a retreat for up to 20 participants and I need to be certain we have enough bandwidth. The venue we're considering offers 17.80 mbps download and 17.89 upload. Will that be sufficient?

In my computer with windows 11 Zoom Cloud meeting software, the meeting window freezes frequently.  In those occations I can't close or click any meeting control further more. what should I do??

We want to replace our archaic traditional landlines with VoIP Zoom. Do you recommend zoom over Vonage or others? 8-10 users in a law office.

I have been using Zoom for some time and today I was finally told that my Zoom background image is backwards. Which means it has always been backwards. I don't understand how it is backwards because my video preview is correct, but the others have an opposite view of my background. It means there is an issue with what I see and what others see is not the same, which means the preview is not true.  My method is to flip all my background images in Photoshop because a normal view of my background image is flipped backwards in my video. So i thought i fix the problem but actually was creating the problem due to video preview is not a true preview of what others see. Did anyone else learn this oddness? I hope the preview can be fixed. 

Hi there,  I'm trying to remove my university student account from Zoom on my devices (iPhone, iPad, PC). I originally have 2 accounts on Zoom on all of my devices which are my student account and my staff account but since I graduated, my student account is no longer available so every time when I switch account (to attempt to remove account), zoom pops me to login and I couldn't really do that and it seems like there's no other way to remove (not delete) this account from my devices based on what I can find, any ideas? Thanks

I have an 18 month old Pro account, which was provisioned in US although I set it up in UK and I am billed in GBP (might  be significant).I have just tried to set up a meeting that allows access by telephone for Audio only, but I can no longer find a UK access number in zoom. I have found an old telephone number on the internet but when I try and use it asks for my meeting ID and password then tells me that telephone access is not allowed for this meeting. It worked OK  last time I set up a meeting with telephone access a couple of months ago So how do I allow audio only participants by telephone in the UK? 

Hi all, looking for some assistance here. I'm on 6.1.10 (38818) for Mac OS Sonoma 14.6.1 (23G93).Whenever I enter a meeting there's a banner in my system menu that says "Turn on Reactions". The X to close the banner does not work. I've updated to the latest version, uninstalled and reinstalled from a fresh download, and disabled zoom notifications in my system menu. Can anyone help me out?https://www.loom.com/i/6d8b83c3f50149aa9bc8f6d450cf4f9a

こんにちは。Apple Intelligence が今後日本におけるブームになりそうな予感で、ボイスメモなどで、対面の議事録等も文字起こししてくれるし、留守電も自動文字起こししてくれるなど活用が進みそうですね。さて、Zoom MeetingsのAI Companionの文字起こし精度はどんどん向上されていてすばらしいのですが、対面における議事をとるしくみはZoomにはありますでしょうか？また、要約ではなく全文文字起こしが必要です。当社の営業現場ではZoomミーティングよりも対面でお客様にご対応することが多く、営業本部から要望がかなり増えています。話者分離もできれば最高です😉どうでしょう 

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With the new fax feature (very exciting!), I had a question:I see that I can send a fax using a number assigned to a Call Queue, but it seems like I can't receive faxes to a Call Queue number. Is there a way to set up a fax inbox for numbers assigned to a Call Queue, or is fax receiving limited only to individual user numbers for now?

Hi   Are Zoom Clips recordings using the same cloud recording storage space, just like ordinary recordings from meetings and webinars? That is eg. 5GB available for Pro licenses is shared between all stored recording types? Or maybe it's currently using some additional, unlicensed space?   I'm curious since it's not precisely mentioned anywhere.   Cheers Lukasz

Wondering if it is possible to submit a recording for producing a summary through AI Companion. A meeting was recorded, but no summary was produced. So wondering if it can be run through AI Companion again?

On a clean (well-maintained, no viruses or sketchy software) Windows  PC.  I recently moved to new HW and upgraded from WIndows 10 to Windows 11.  I updated my audio driver (Realtek) for the new Motherboard (Asus B760M-A-AX).  Everything works great, except.  When I go into zoom (using a USB logitech camera), The audio tests work fine, but I can't hear anyone else.  I tried uninstalling/reinstalling Zoom, and now when people are talking I get occasional badly distorted audio.  I have checked all audio settings in zoom and on my PC and all appears ok.  Video works fine, and they can hear me.  I just can't hear them.  I thought maybe zoom needed some permission but after the reinstall I do hear -something- but it's distorted and mostly silent.   I have the latest audio driver for my board, and all my other audio works fine.  I'm afraid I can't pinpoint whether it was caused by the HW upgrade or the windows upgrade :-(.&nbsp

I've had customer support calls open for three weeks trying to get our Zoom events subscription removed with no response from Zoom at all. I've spoken on the phone to them and they couldn't remove the subscription either. How do I get this removed as in our portal it says I have to Contact them and open a ticket which I've done and been completely ignored?

Hi Everyone, I have a situation where customer has scheduled a  webinar.  Issue : Customer wants their participants to join their scheduled webinar without registration. However, they want to add two more fields like EID, email id while joining that webinar. May I know is it possible? As far as I know only in registration page we can add fields. Please help me if there is any workaround for it

Hi Zoom Community,I’m Kimaya Kapoor, and I have a few quick questions about Zoom subscriptions:Plan Differences: What are the key features of the Basic, Pro, and Business plans?Renewal Process: Is it straightforward, and do you receive reminders before expiration?Payment Options: What methods do you accept? Are there options for one-time payments?Promotions: Any current discounts for new users or educational institutions?Support: How can I best reach customer support if I encounter issues?Thanks for your help!Best,Kimaya Kapoor

I am running the latest zoom (6.2.5.2440) on the latest Debian (sid; using Wayland). This has been working fine, but recently when I *stop* sharing my screen (either the whole screen or one window), zoom freezes - immediately, when I click "stop share". The connection remains for some time - I can talk to the other person, and they can see my video (but my shared screen is frozen) - but after a few minutes zoom completely freezes. I have to manually kill zoom. I haven't figured out how to get any error messages out of it either. This basically makes zoom unusable for me. Luckily, I'm not teaching a class right now. Any suggestions how to debug this? Is this an issue that the developers are aware of?

Hello,We would like to test out a poll in a practice session, a few days before the webinar. The practice session would be used a second time, just before the webinar.Apparently, if we test it out, the poll will be deactivated. Is it possible to recreate the poll after the practice session? Also, I don' t know how to join the practice session as a normal participant  to see how the poll looks like. Is there a way to get this view? Thank you.

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Hej. I made a local recording of a meeting but the file failed to fully convert and only 10 minutes of the 2 hour meeting successuly converted. Now I cant even find the file to convert and when I check the recorded meetings in the zoom app, the meeting also doesnt appear.How do i recover the recording?

Hi everyone, For some reason we have one colleague that doesn't have their meeting automatically recorded in the cloud and then logged into Hubspot. We all have the same company setting so no

It appears that almost all data linked to my Zoom account has been deleted. I can no longer access my previous webinar recordings, and more urgently, the webinar I scheduled for tomorrow is no longer showing up under "upcoming webinars." I would appreciate immediate support regarding this issue.

Hello,We’ve just signed up for the Zoom Business Phone plan and completed the number porting process from Skype. However, when we try to make a call through Zoom, we get the following message:“Sorry, the requested service is not available in your calling plan.”We subscribed to a business phone plan, so we’re not sure why it’s not working.Additionally, during the porting process, an #800 extension was added to our number — we didn’t request this and would like to have it removed.Could you please help us resolve these issues?Thank you!

Hello,  I've been running a Zoom Workplace Pro account for a few years.  We wanted more features that the "Webinar" upgrade gives, and I purchased that add-on.   However, when I start a webinar, there is no "Host Tools" button down on the meetings control toolbar, like the "Host Tools" button that is available when I host a Meeting.  Help!  I need some of the security options like preventing attendees from turning on their camera.