account upgrade issue

Forum|Forum|7 months ago
July 9, 2025
4 replies
10 views

I have a zoom workplace pro account having 100 users capacity
I have cancelled that subscription, now I need to upgrade subscription with 250 users
Not able to do so

It is asking us to contact to zoom to make changes
@zoom

Upgrade Account

Best answer by Mandel

Hi @sandeepsharma93 ,

Welcome to the Zoom Community!

I have reviewed your account and can see that it was originally purchased through the App Store. Any changes to your subscription must therefore be made through App Store. Your subscription is also limited to a single license and cannot be upgraded. If you need additional licenses (such as a Large Meeting add-on) you will need to cancel your existing plan and purchase a new one directly from Zoom. Please also see the below articles:

I hope this was helpful. Let me know if there are further questions.

Cheers,
Zoom Community Team

M

MandelAnswer

Community Champion | Employee

Hi @sandeepsharma93 ,

Welcome to the Zoom Community!

I have reviewed your account and can see that it was originally purchased through the App Store. Any changes to your subscription must therefore be made through App Store. Your subscription is also limited to a single license and cannot be upgraded. If you need additional licenses (such as a Large Meeting add-on) you will need to cancel your existing plan and purchase a new one directly from Zoom. Please also see the below articles:

I hope this was helpful. Let me know if there are further questions.

Cheers,
Zoom Community Team

K

kjmohan9999

Newcomer

Hello Zoom Community,

I am individual personal user of zoom meetings. Just I am need of free basic account to fulfill my personal use meetings. Zoom is not allowing to attend the zoom meetings and insisting me to upgrade to paid plan. What I am facing is after joining any zoom meeting I'm not able to see the meeting or listen to audio of the meeting. Only able to see the test audio screen with upgrade option. No feature works. Please provide the solution to my problem allow me to join common zoom meetings as usual before.

Thanks & Regards in advance,
Jagan Mohan K

I

iyin

Newcomer

Hi, please, did you solve this? Exactly what brought me here.

S

SHIVAM3

Newcomer

same issue