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Hi Zoom community,Could anyone suggest how to retrieve the duration of participants' webcam usage during a meeting? I’ve checked the Zoom API and dashboard but couldn’t find a way to access this data. Are there any alternative methods to obtain this information?Thanks in advance!

I created a general survey a while ago under the Survey tab on the Zoom menu. I now want to add this survey to a webinar template, but the only options I have in the webinar settings are to create a new survey from scratch or to add a third-party survey. Am I missing something somewhere, or is there not an option to do this?

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now.  Later I still getting "PAYMENT DECLINED" emails. How can I unscrubscribe from the 3 year plan.

My wife uses an Apple tablet to access the internet. On a Zoom meeting that I initiate, she can't share her screen. When she clicks "share screen", Zoom brings up a "broadcast" page and starts recording. How can she share her screen?  I've tried all the "solutions" like making her host, enabling screen sharing with all participants etc.  I can share my screen (from my Windows 11 laptop), but she cannot share hers.  Tried the virtual assistant.  It was useless.  Any advice greatly appreciated.

Hello, I would like to change to langage on my zoom activity reports. Currently, they are in french but I would like to have my meeting activity reports in english.  How can I change that ? Thanks 

Hi, Do you know how can I contact someone from Zoom. I tried everything. I paid for Zoom Pro and I still have 40mins for a meeting. I need to work, that's why I pay!  Thanks

I'm new to Zoom, and have recently learned that Zoom's built-in whiteboard won't work with the multi-page PDFs I use while teaching (support has confirmed this limitation).  So I try the Miro and Mural integrations, but those don't allow for proper touchpad controls (zooming in/out, specifically), making them too inconvenient for my clients. It's all adding up to a deal-breaker for me.  Has anyone out there found ways around these limitations?

Hello, during an online class I could hardly hear one participant. The voice was disappearing. I heard other participants very well and, oddly enough, the others could hear him, but not me. He had his contactless earphones. What should I/ he do next time so I could hear him?

I have noticed that I do not receive push notifications on my cell phone when I receive a SMS text via Zoom.  Is there a way to set this up for any inbound SMS messages?ThanksAP

While creating a new 10DLC it gets rejected even before i submit it 

Our small church has a paid Zoom account (one license). We were hoping to take a vote during an upcoming meeting, but from understand from my research, we cannot do this unless we buy another license for Zoom Room to use.Is this correct??

How do I add custom questions to the webinar registration form? 

Hi @Bort I should not have hit update zoom, but I am looking for the version of zoom which I downloaded on April 3 2024 Windows 11, I am not sure which  version was there at that time, can you help with those links for zoom installer ( April 3 2024 ) for windows ?Please help @Bort 

Okay. So do I have this right? If I record to the cloud I can get the main video feed along with the gallery video feed, but not individual video feeds and not individual audio feeds.OTOH, if I record locally, I can get individual audio feeds, but only the main video feed?This makes no sense. Is there no way of being able to record and download:--  The main video feed-- The main audio feed-- The Gallery video Feed-- Each individual video feed-- And, each individual audio feed?As an editor, it would make life so much easier to have all of these feeds to work with  rather than having to choose between having individual audio and individual video. If anyone knows a way of getting all of this, please share. I'd greatly appreciate it because it makes absolutely no sense on Zoom's part to make me choose between audio and video B-Roll. Thanks in advance,Caat

We are a small community.  We have 2 boards that want to use Zoom meetings.  Can I have 2 schedulers without paying for 2 separate accounts?  If so, how do I do this? Thanks 

I scheduled a meeting. Why can't clients directly join via the meeting link I shared on their mobile devices? Do mobile users have to download the app to join the meeting?

购买国际通话套餐付款不了是怎么回事

I am considering upgrading my Pro account to 3 users. Will I be able to host more than one meeting in the same time slot?

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito. Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto.  Por favor, me ajudem. Muito obrigada.Raquel Barberino

Does anyone the pixel size of zoom profile pictures? The specs say 2mb, but how many pixels? 

@soporteBuenas noches:El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

Dear Sir/madamIn order to apply the Convention to avoid double taxation between countries, werequest that you send us the form below filled with your company information, sothat payments made are exempt from withholding tax.In addition, we also request a residence certificate of the entity for the fiscal year 2025. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.portaldasfinancas.gov.pt/pt/apoio_contribuinte/modelos_formularios/convencoes_dupla_trib_internacional/Documents/RFI_21_uk.pdf  Kind regards,Accounting departmentShanil Vergi

I can't get the color-picker tool to work on the whiteboard.  I can add custom colors using the palette provided under the Pen tools menu.  However, when I select the color-picker tool (also on the palette menu), I'm allowed to go through the motions of selecting a pixel on the screen, but no custom color is added to menu.  What am I missing? [Zoom v6.5.0, Desktop App on a PC]  

I have an upcoming meeting and was receiving registration. I paused my subscription for a few days and then renewed my Pro, only to lose all the registration details. There is no tab and no options anywhere to retrieve the details of all who registered, and the link no longer works. Even though I am on Pro, I have also been informed that I cannot access support. Ridiculous. How do I retrieve lost details, please?

Hello. I'm trying to setup the video intercom feature described in this official KB: 73974.The environment is:2N IP Verso 2.0 - firmware 2.46.1.70.4Yealink T58W - firmare 150.86.30.10 Both of them are autoprovisioned.I'm unable to find the "video intercom toggle" to enable, as referred in the KB, under the policy tab of the device. Has anyone beed able to sort it out? Thanks a lotLP