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Dear Support Team,Last month, I got a bill with VAT and usually I buy Zoom pro for personal use only and I do not declare to expense too.so please help to exclude VAT from bill for next month.   Thanks and Best Regards.

If I have a bad Internet connexion, I can deactivate my video to free my bandwidth, but I cannot deactivate the reception from other participants, who have to shut it off themself from their computers.It there a way to just not load the videos from other participants, so the other participants can still access to the video ? Thanks for the help

You are unable to edit or delete webinar at this time showed up as a popup in my google calendar, what does it mean? Has anyone ever gotten a pop up like this before?  - Melissa

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Hi, I manage a business account and I need to configure my settings so that 10 of my Basic users can host calls throughout the day independent of each other and often times at the same time. Each of them will be meeting with clients and need to be able to do so privately.  My questions are: How many Basic Users are allowed on a Business account?Can each Basic User be on their own 1:1 call at the same time without interfering with each other? and,Can the account owner schedule their meetings or does it have to be them?I saw some great and thorough answers by a few users so tagging you here as I need a response urgently, thank you in advance! @vescamilla @Ray_Harwood 

How do I set up a meeting where as host I record someone else's presentation which includes Powerpoint that I will be controlling? Do I spotlight the speaker? How then do i screen share over the speaker?

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We are in a VDI environment and I'm struggling to location where Zoom is storing information when a user checks the box to Remember my name for future meetings.   Does anyone know where this information is being stored?  Our users have to re-enter this every time.

Hi! My problem is that during one particular Zoom webinar event, participants can only write in the chat to hosts and panelists and not to everyone as usual. What can be the problem here? Thank you in advance.

I would like to remove my payment method but i coudn't find such an option. Please remove my payment method.

Today someone with a paid account performed a demonstration for me (yoga class) which I wanted to record on my PC. I did not see the option to do so. She recorded on the cloud and sent me a link.I was surprised that I did not have the option to record because yesterday, a different person (with a free account) invited me to a meeting and I was able to record after getting permission.Is there a way for a host to record in the cloud and for a participant to record on his own computer? Thanks.

Hi everyone!I´m from Brazil and I'd like to use the caption tool during the live-classes, but I need it in portuguese. Is it possible? I just found the option in english and it doesn't meets my needs.Thanks for any help.

Hello, two of my friends are using Zoom on a Chromebook. They both are getting this error message when logging into our meeting: "zoom client must be upgraded to join this meeting".  (See attached picture.) We checked and their Zoom client, Chrome browser, and Chromebook are all up to date. The zoom client is version 5.0.1 for chrome os. Is there a there a reason why they're both getting this error message? It started after everyone received the latest mandatory update, but the chromebook os didn't get this update.  Do they have to wait for an update? 

Hello. I updated my Zoom client and have lost some important functionality in regards to recording and using the whiteboard. A little background: I've been using Zoom for about a year for French classes two times per week. My teacher is in France and I'm in the USA. I record the classes to my local PC so that I can go back and take notes, etc. Before today, the normal flow for the class would be 1) I launch the meeting, 2) teacher connects, 3) I start the recording, 4) when she needs to use the whiteboard, I make her the host, she launches the whiteboard and the recording continues to capture both of our cameras and the whiteboard to my local PC. 5) At the end of class, we end the session and the recording renders to my PC. After the update I installed this weekend, I start the recording but when I promote her to host so that she can launch/manage the whiteboard, the recording stops. So I tried using the new Whiteboards option. She's able to manage the whiteboard now without

Is it possible for more than one person to register for the webinar using the same e-mail address?

I am the Owner/Admin of a Pro paid account.  I want to pull Participant info.  Every video tells me to start with the 'Reports Tab'.  There is no 'Reports Tab' under Personal or Admin.  Where can I find and access the info I need.

Hi, I've started using Zoom only a couple of weeks ago. Since then I've used it almost on a daily basis. In every meeting I have connection problems. More or less every 10-15 minutes there's a connection problem arising for about 10 seconds, in that either the other person's video is freezing and the sound is gone, or their video keeps moving but the sound is gone. After that the notification "Unstable connection..." is shown and then it's fine again until the next time it happens. It happens using the web app in Safari and Chrome as well as using the Zoom app, both when logged in to my account as well as when joining a meeting as a guest. When it's a group meeting, it only happens for me and all the other people's connections are fine. It's definitely not my internet connection. I'm using a cable to connect to the router, no Wifi enabled. All other video chat/conference tools like Skype, Google Meet, Signal, Telegram and Jitsi work fine. I'm using the Zoom app

The current Linux version of the zoom client breaks the virtual background function. The camera works fine, but switching to virtual background either freezes the image or just shows a black screen.Has anybody observed the same behaviour?

Hi, I own a fixed IP address at the office given by my ISP (Movistar) the IP address is 80.28.235.27 If I open a browser from that IP to https://zoom.us it is directly blocked. But if I change my IP and use dynamic IP of sharing phone internet connection everything is fine. For some unknown reason that IP is blocked.It is interesting to mention that the IP is NOT in any blacklist and has never been used for spam. Also, it is blocked since more than a month now (maybe since ever?) So, we cannot use zoom.us services from the office Hope someone from zoom can take a look at the reason for this! Regards (from my phone connection)Ignacio

Hi! I have recorded a webinar, but now I realise that the settings were "Record active speaker with shared screen" when I really wanted "Record gallery view with shared screen". Is there anyway to change this afterwards?

HI, I am new to Zoom and have a meeting tonight. I did a test run signing in today and noticed that the video/camera has me showing upside down and there is no volume even though it is unmuted? Zoom help said to click on Profile photo at top right hand of page and select settings, when I do this there is no option for settings??!!! Can anyone kindly help?

Hi,we tested the interpreter functionality on Zoom Room systems and found some differencies between teh operation of the Windows based, and the Android system;customer set two translated languages: English (which is among the defaults), and Hungarian (added as custom).The Android based system shows both languages available, while the Windows based shows the English only.(also on the list of participants, the interpreter is marked with 'EN' when act as english translator, but when set as Hungarian, the "HU" mark only appears on the Android's lsit, bit not on Windows)Did anyone had the same issue ever?Should be the cause that one is custom language, while the other is a custom added?Any ideas appreciated!Thanks

I am a new Zoom admin for an organization and would like to know if Zoom retains the cloud recordings for any users we move to a Basic account. Things to Note:We are currently provisioning Zoom accounts through OneLogin and looking to implement a process where we downgrade their license based on an internal status. Ideally we'd like to be able to do this without losing access to any cloud recordings.

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We work with culturally and linguistically diverse clients and would like to help them access their appointments via Zoom. Would you mind directing me to find the "Getting started guide for new users" translated in different languages?This resource (in the way of a printout) would benefit services that support people from diverse backgrounds and their clients. Thank you.