Camera Logitech C920 poor resolution after updating Zoom

Forum|Forum|3 years ago
July 18, 2022
3 replies
18 views

After the 5.11.1 Zoom update the image lost resolution.

I've already tried changing all the video features, reinstalling camera and video drive. Nothing works.

Have tested the webcam in other applications and everything is fine, except from Zoom.

Anyone facing the same issues?

Best answer by YaBoiB

Hello @angelacv,

I have a C920 on Zoom Desktop version 5.11.1 and I am not experiencing any issues with poor resolution. I am running it on a macOS version 12.4 mac Monterey. Are you on the latest and greatest version of your OS? It may be that there is a driver that you are needing an update on for your video graphics.

Regards,

Brandon

YaBoiBAnswer

Community Champion | Employee

Hello @angelacv,

I have a C920 on Zoom Desktop version 5.11.1 and I am not experiencing any issues with poor resolution. I am running it on a macOS version 12.4 mac Monterey. Are you on the latest and greatest version of your OS? It may be that there is a driver that you are needing an update on for your video graphics.

Regards,

Brandon

A

angelacvAuthor

Newcomer

Thank you for your answer. I think this could be the problem: I've been using Windows 8.1 so far 😞

I've unistalled and reinstalled Zoom client and the camera is ok now, but then other issues raised while sharing screen 😞

J

JimmyWick

Explorer

Open the Logitech QuickCam software.
Right-click on the section of the window where the video feed appears and click "Properties."Open the "Stream format" tab and choose "Output Size." Select your desired resolution. The QuickCam software allows you to select up to eight megapixels for still images, and 960 by 720 for video.
Click "Apply" to save the changes and close the window.

Regards,
J Wick

A

angelacvAuthor

Newcomer

Thank you, J Wick
I'll try to do that.
What worked was uninstalling and reinstalling the Zoom client, but it was only a workaround and not proper fix.