Solved

Hello all. I am in desperate need of someone's help. I have missed both of my zoom training calls as they were at ungoddly times of the morning, i.e. 1:00 AM!!! Anyway, I'm sure one of you master users could help me. I have an unlimited single line plan. When I try to assign the plan the option is not available, nothing is. But I keep getting emails that I haven't assigned my plan so I know I have it. Plus I have other questions on how this all works. PLEASE can someone help. I'm happy to do a zoom meeting and we can share screens or just a call. PLEASE and THANK YOU!!

Hi, I want to know if the EDUCATION ACCOUNT has multi-language channel features for simultaneous interpretation. I've looked through the feature lists, but I couldn't find one myself. Does anyone know about it? Please help out.  Thanks

Hi!,I created a quiz but I can't launch it because I can't find the option in the Zoom web portal to have the polls button appear. Any suggestions? Thanks.

Hi guys! I'm now in China using Zoom Meeting global version. I have a quick question. Since I will have some zoom meetings calling from Hong Kong, I would like to know which way I can get better meeting quality (considering China's special internet situation), using China's local Internet or using VPN linked to Hong Kong routes. Or is there really no difference?  Many thanks!

Dear support team of Zoom,I have a problem with your product. I never connect to my scientific meeting in the Windows platform. I have tried both with and without a proxy (VPN) services. Also, I uninstalled and installed again. But, the issue still exists. Interestingly, the connection was not established. However, anything about android app is well. I have attached a the error window as attachment. Could you please assist me? Thanks in advance for your response.

Hi! When I schedule a meeting, Zoom does not include telephone number options on my invitations. I thought this option was automatic. Can anyone help? Thanks.

If I downgrade to a free account, will my personal meeting ID stay the same?

Does anybody know how I can reactivate a Meeting which was all of a sudden gone. A meeting which ran for a longer period. 

We run regular Zoom meetings for training (often with very inexperienced users of Zoom) and have 4 x Zoom accounts in the one profile. We would like to permanently assign one of our users as a co-host. We want to do this because at each meeting we allocate a 'Support' person so that when the meeting starts they can assist each person attending with any connection issues they may be having. If necessary they can be put in a meeting room whilst we sort out their issues without disturbing the remainder of the attendees. At present we have to manually nominate one of our accounts as a co-host after the meeting has been started by the Host. Is there a way for us to allocate one of our accounts as a co-host for all the meetings we create in our profile automatically?? Thanks!

Hello,Is is possible to move a recurring meeting from a basic account to a different, licensed user?

Hi All, Is there any way for the interpreters to know whether there is anyone on their channel? or in their room?  However you want to say it, I'm frustrated that my interpreters can't tell whether anyone is listening to them..  They feel like they're talking to themselves.  Thank you!

Does anyone know if users with Chromebook have difficulties using the interpretation channels as interpreter?

My webinar is 2 days so i set as recurring so that participants can use the same link to join again the next day. But why is that I am no longer able to import attendees? The registration function is turned on.

Hello, I'm currently using ConferZoom for one school (school A), but I also teach part-time at another school (school B). I set up a ConferZoom account with school B, but when I received the invitation in my school B email, it noted that my current account would be transferred to the new one. I'm assuming this means my school A account will be transferred over to my school B account. I don't want to mess this up because the invitation notes that once I accept this conversion, it won't be possible to undo it, i.e., account settings. Can I have two ConferZoom accounts for two different schools? I've tried contacting Canvas to help, but they said to contact Zoom. I'm unable find a direct phone number for ConferZoom to help, only email messaging. Does anyone have an answer for me by chance? Thanks. 

Hello, We have created a meeting but it seems that a webinar could be a better idea.So, is it possible to change a meeting into a webinar? Thanks!

Is it possible to disable the zoom widget?  We have some users with laptops that the widget takes up space on the desktop.  We started updating to the new Zoom client 5.10.3. 

I signed in from a different computer yesterday to start a meeting and zoom sent me an email with a time limited password (saying they did not recognize the computer).  Once I sign in to this  different computer with the PW, will they ask me again?  I do not have 2FA enabled and I don't think I want to.Thanks.

Hello!   As a user, i'd like to be able to configure the order of account users for ad hoc zoom meeting invites (see attached screen)  so that my most commonly called colleagues display first.    I've tried 'starring' contacts but that makes no difference in this application view.   Is there a way to order this user list at either individual or account level?   Google is giving me zilch on this!    Thanks in advance,   Adam

pls help ,me backgroung pls help

HI, I have my own free basic account but when I look under Account Management I can see that I am part of my work's Pro account.  However when I schedule a meeting it only comes up with my basic account ie 40mins.  How do I schedule a meeting using the Pro account other than logging in as my boss who is the Admin for it? 

Good day! We got problem with blocked account (our company paying for pro licens). But today we got problem with account login due to "unusual login from a device or location we don't usually use" and system asked to check e-mail with password it sent. But there is no e-mails. Tried many times to resend code - same problem, no code on e-mail. We checked a lot of times e-mail is correct and it works (sent few test letters), "Spam" folder is empty, same as "Deleted". How can we get back access to our account?

Hi! I set up my first interpreter event weeks ago...... It's a Virtual Wedding with half the guests speaking Spanish!  The interpreter and I had a meeting to test everything.  I thought we were set since I was able to get him set up to interpret simultaneously while I speak. (Very amazing feature!) Today I go to test the wedding day link (it is now 3 days away) with my daughter.  Neither of us had the 'world' icon button.  I double checked settings and updated my zoom account since it called for an update. Then I gave it another try with my husband tonight, and I have the 'world' icon button but he doesn't. I have been going over settings and reading and listening to videos but have not found a solution.  I even set up another Wedding Link just in case the first one was buggy or something. We both accessed the new link and it was still the same situation. I have a 'world' icon button and he doesn't have a button.  Does anyone have a clu

Hi, Wondering if anyone has experienced this, we have 5 zoom rooms and came in yesterday morning to all of them saying connection timeout. We have done a ton of troubleshooting and have even deleted and re added.We even connected them to a hotspot to make sure it wasnt anything on our network causing this and the same issue. Any help would be great.

I am paying for PRO, but profile and scheduling are showing BASIC. Worked just fine from November 2021 until now. I need to set up a meeting and require more than the BASIC limits. 

Hi All, I wonder how to configure the interpretation so the interpreters can communicate in the same channel? For example, I put two interpreters to translate English to Chinese to ensure the interpreters could cover the translation if interpreters disconnected. But the interpreters said they can't listen to other interpreters on the same channel. Thanks,