My team is in the process of testing power pack for deployment to receptionist and is having issues. It seems that it shows up for some users as an option but not for others that have the same exact settings (including call queues, delegation, calling plan, etc.) Are we missing something obvious?
You assign them a power pack license, and then ensure is enabled in the user's User Settings in the Desktop Power User section.
You wouldn't be able to assign a power pack license if didn't have any unused licenses!
Also, in the Zoom app's General Settings, there is a section called Zoom Assistant. If the "Phone" checkbox is disabled, then the Power Pack will not be enabled regardless of the setting in the user's web portal settings. I believe this is because a similar feature to the power pack now exists for interacting with meetings.
Also, in the Zoom app's Settings, in the General section there is a section called 'Zoom Assistant' that interacts with the Power Pack as well. If disabled
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