Solved

Hey, I have a problem with deleting my profile photo. I deleted the photo multiple times from the Profile section on the website, but after the next meeting it always comes back. I want to permanently delete my photo, but I don't know how and I can't find answers elsewhere. Thanks!

Someone else created a Zoom meeting and created a poll for it. She launched the meeting, and then when I joined she transferred the host role to me. I launched the poll, and meeting attendees answered it - but now we can't find the poll results either in her Zoom account or in mine. Where can we find them?

Hello,We have replaced our Cisco Deskphone by Zoom phone.With the old system, I could configure that :From Monday to Saturday, From 07:00am to 19:00, all incoming calls are forwarded to my mobile phone.Out of these time frames, the incoming calls are just going to the Cisco answering machine and I received a mail with the voice message. How can I configure this functionality with Zoom phone ?I did some searches, read a lot of documentation but couldn't find anything related to that. Thanks and regards.

Hi, I would like to use a pre-recoded webinar/ Zoom meting for my webinar and then at the end go for a live Q/AIt means the first part (the presentation) of my webinar is recorded and the Q&A will be live My questions are Can I use Zoom meeting recordings for the pre-recorded beginningHow can I play the recording during the live webinarHow do I switch form the recorded part to the live Q&A at the end of the recording. Many thanks, Kind regards, Josephine

I need some help! I cannot find the cloud recording of a meeting which I recorded as co-host. I closed my computer (folded shut) before ending the recording (which caused me to leave the meeting). After waiting 24 hours, the recording has still not shown up. Where might the recording have gone?  

Hi,I wanted to know if it's possible to have the company domain prefilled on the desktop app when a user selects SSO as the sign in method.Basically, we're looking for the app to have our company domain already there so the user doesn't have to enter it themselves.Has anyone successfully done this, perhaps with a customized app package?  We're using Windows 10 endpoints.Thanks.

On June 14, 2021, I purchased the ZOOM annual plan which must remain effective until June 14, 2022. However, my current license is listed as Basic and the 40-minute restriction appears when creating a session. I urgently need a solution to this, please

Hello! Is there a way to share links and files through chat that are also accessible to viewers who are watching the recording? Also, is there a way for viewers to see the chat while the recording is playing (vs. it being a separate file)? Thank you!

Bonjour,J'ai acheté une licence Pro, mais quand je me connecte, ça n'apparait pas et c'est toujours un compte basique... quelqu'un peut m'aider SVP! MERCI!!

Whenever I try to use a virtual background, it is patchy and doesn't cover much of my room. See image, where you can still see my art and fan and part of my face is covered. My room is quite bright, but I have also tried lower-light situations. It's always the same. My zoom is up to date.  Any suggestions?  

chatチャンネル　で　私だけ、送信できない複数のチャンネルがあるが、１つだけ　送信できない　相手は閲覧可能一度アンインストール済み　でも　解決されない 同じ経験された方はいますか？

Hi all,we're evaluating the tool Zoom Events.It is mandatory for attendees to log in into a Zoom Account in order to join the Event? Thanks,Sonia

I can't find how to record the Q&A of a webinar. Zoom records the close captions, the chat, audio, video, but does not seem to record the Q&A. 

zoom 클라이언트가 작동하지 않습니다. tray 창에서는 실행되는걸로 나오지만아무리 눌러도 LOG-IN 화면도 뜨지 않습니다.강제종료도 안됩니다제거 후 설치해도 동일합니다. 웹접속 회의 참여는 가능합니다.  

We experience major issue with the whiteboard functionality in the latest zoomroom release 5.11.3. We are a Zoom partner and integrator building zoomrooms for education using a touch board (samsung Flip or Ctouch) to make annotations in the classroom and to share this content with remote participants/students. What we see is :1. The functionality of the whiteboard is different when sharing the whiteboard in the zoomroom session compared to not sharing the whiteboard. When the whiteboard is not shared it is possible to move the content with a hand icon, to use additional forms, etc etc. When the teacher wants to share that board, some functions dissapear, there are less icons and less possibilities. THis is confusion. 2. When sharing a whiteboard that has been made on the touchboard, the whiteboard content magnifies and the teacher has to zoom out to see the picture previously made3. When clicking on the pen symbol and writing on the touchboard it happens that the drawing

I really appreciate the auto-transcript feature on Zoom that creates closed captioning in real time. Sometimes, however, Zoom doesn't get the words right and participants get confused. I know there is a way to assign someone to transcribe, but if we don't have anyone able to type fast enough to keep up with the presenter, is there a way to assign someone to monitor the auto-transcribed captions and edit them when the words are not correct?

The worst part is I got this problem "right after" I started the zoom subscription. Every single time I press ipad screen sharing option. I have to redownload and reinstall the plugin.  This is really frustrating for the meeting since i have to switch around the screen a lot and have to wait every minute to share my ipad screen. This screen keeps appearing even after I JUST SHARED IPAD SCREEN and stopped it This happened in the past and it was gone but now it is back again. I really hope that Zoom do something about this because i rarely got this problem when it was free. But now I paid for it and everything gets worse.  

Has the zoom started to strongly respect the duration of the meetings? Unfortunately, on 2 of my accounts with a license and setting the meeting to 3 hours, after 2.5 hours I got information that my meeting was about to end. After editing and extending the time to 7 hours, I had the same problem that after 2 hours my meeting closed and after reconnecting the meeting closed after 40 minutes. I remember that the zoom did not respect the time so much.Could this be a problem in the program itself?  The meetings date was set for end work week so that attendees could connect to the meeting before that date. Because these were lectures at the university. an additional option was that the participants could connect at any time  now, in order to avoid problems, I have arranged to recurring meetings but i would like to know what the problem was.  

When you click on Save Transcript following a meeting where does it save it?

hi, I was just on a cat wit zoom. Zoom sending an offer of 20% discount 20 days before the expiry date but than also the next expiry date is brought forward of 20 days. When I pointed this out, the chat agent left the call !!  No big deal, still is a 15% off however I think a company with such brand and reputation should not mislead and treat like this its customers.     

I have reset this function in all hierarchy levels (floor, building, city and country), it means the account setting should affect all rooms.In some rooms this function is not active and cannot be changed.  

Hi there,I am hoping that someone can help me.  I would like to know if Zoom can translate from Arabic into English in real-time? Any assistance would be greatly appreciated. Regards

The option "Hide self view" is no longer available when I click the ellipses button ("Masquer l'affichage de soi", in French). It used to be there.  How can I have it back?Thanks!

A colleague of mine transferred ownership of a one-time meeting to me, and I accepted it.  I'm logged into my zoom account, but when I try to start the meeting, it says "please wait for the host to start this meeting".  By transferring the ownership of the meeting, wouldn't that also make me the host?  Or is there something else that needs to be done for the meeting to fully transfer to me?

A meeting I hosted this evening was taken over by a Zoom Bombing.  How do I report it?