Automatic Phone Extension and Number Assignments
Hi Community,
From my observations, when creating a user via SAML or SCIM, there is no way to automatically assign extensions and phone numbers to the user. In other words if you don't provide a valid extension and available phone number attribute, the user creation will not be provisioned with zoom phone capability.
In fact, if you don't provide at least an extension number, the user will not even appear as a phone users, even if you provide a license.
This creates an issue for medium to large companies, especially in the context of avoiding manual work associated with new users.
Currently we are thinking of solving this by adding a layer of automation script to help assign extensions, but would want avoid this step if possible. This automation would basically query zoom to find the next available phone numbers and extensions, and assign those to the users IDP (azure in our case) attributes for extension and phone number. Those attributes would then be used during SAML and SCIM provisioning to successfully assign phone capability to the user.
My questions are:
1. Does anyone have suggestions for provisioning phone users automatically in an easier way? perhaps I am missing something obvious.
2. Zoom - can you please make an option within user creating templates for "Assign user next available extension automatically" and "Assign user next available phone number automatically"? this would make things so much easier.
3. For others using azure to store zoom phone information, what attribute do you store your zoom extension? I don't think azure AD has an existing field for phone extension.
Thank you!