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Explorer
Kiho
Explorer
August 17, 2021
Solved

Audio issues

My microphone work fine on other apps however on zoom it shows that theres no input audio and doesnt recognize my input decive. It was working fine for a year but i just uodated my zoom and it stopped working

      rn-zmAnswer
      Community Manager
      August 18, 2021

      Hey @Kiho, within your Zoom Desktop Client Audio settings, try setting both your speaker and microphone to 'same as system'. 

       

      If you do not have this option ensure that you've given permissions Microphone permissions to Zoom (if on macOS), you can look into this KB article, Using the Zoom client and Zoom Rooms with macOS

       

      If on windows, you can look into your privacy settings if you haven't already or if this was changed:

      1. Open the Settings app and go to Privacy
      2. Scroll down to App permission, select Microphone
      3. Go to Allow desktop apps to access your microphone

      I hope this information is useful!

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      19 replies

      Community Manager
      rn-zmAnswer
      Community Manager
      August 18, 2021

      Hey @Kiho, within your Zoom Desktop Client Audio settings, try setting both your speaker and microphone to 'same as system'. 

       

      If you do not have this option ensure that you've given permissions Microphone permissions to Zoom (if on macOS), you can look into this KB article, Using the Zoom client and Zoom Rooms with macOS

       

      If on windows, you can look into your privacy settings if you haven't already or if this was changed:

      1. Open the Settings app and go to Privacy
      2. Scroll down to App permission, select Microphone
      3. Go to Allow desktop apps to access your microphone

      I hope this information is useful!

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        Explorer
        KihoAuthor
        Explorer
        August 18, 2021

        im not sure why but i tried everything and it doesnt work for only zoom but it works for every other app. ive tried to use another pair of headphones however when i use those i can hear others and speak but sounds from other apps dont come through at all

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        Newcomer
        dean486
        Newcomer
        June 15, 2023

        I just recently had the same problem and have tried all of the suggested fixes but no success.

         

         

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        Newcomer
        ErickT
        Newcomer
        August 20, 2021

        That's happening for iPad devices as well, it's something with the new update. 

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        Newcomer
        glo1
        Newcomer
        August 25, 2021

        I have the same problem, new laptop therefore new app, Teams works but not Zoom. have tried everything for hours!

         

         

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        Newcomer
        peaceriver20
        Newcomer
        November 5, 2021

        My audio works in everything except zoom. I tried setting the audio and mike to the system settings but it did not correct the problem. I have been using zoom for over a year and I have not had a problem until today.  I would appreciate any  help

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        Community Manager
        rn-zm
        Community Manager
        November 5, 2021

        Hey @Kiho @glo1 @ErickT, I would try to uninstall Zoom https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and reinstalling from zoom.us/download.

         

        I would also double-check if you have any available operating system updates if so, I'd advise you to update as well! 

         

        You can also double-check any audio drivers or uninstall/reinstall any audio drivers and any permissions that maybe not grant access to use your microphone or speaker on Zoom. 

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          Community Manager
          rn-zm
          Community Manager
          November 5, 2021

          @ErickT for your iPad situation I would uninstall/reinstall from the App store and ensure the Bluetooth device is compatible. For example, I am able to use my AirPods with my iPhone, and depending on the manufacturer I'd check with the compatibility of your input device. 

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          Newcomer
          e168_2
          Newcomer
          January 19, 2022

           I`ve the same problem 

          Tried everything from un- and reinstall to driver update for my microphone but nothing helps

           

          So has somebody an idea for me? I need zoom for my study so its a really bad situation

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          Newcomer
          JillyPossum
          Newcomer
          February 9, 2022

          I also have tried all the above solutions and nothing works - but it's just on one computer (ASUS Vivobook). My Lenovo laptop is fine - they're both about 6 months old, running Windows 10.

           

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          Community Manager
          rn-zm
          Community Manager
          February 9, 2022

          Hi @e168_2 and @JillyPossum mind sending over a screenshot of the available inputs? Couple more questions, but is the microphone you use defaulted within the Windows settings as well? Have you given it access to Zoom? When testing your microphone, are there any levels of input coming through?

           

          Check some of those areas I questioned above and let me know if you were able to find anything? You could also try to uninstall/uninstall Zoom, Update Windows, or uninstall Zoom -> rebooting -> reinstalling Zoom. 

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          Newcomer
          sarahsand
          Newcomer
          March 5, 2022

          thanks this doesn´t work for me

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          Newcomer
          Rosweddswsdfg
          Newcomer
          May 28, 2023

          Guys if it still doesn't work, on the bottom left of ur screen click "Open Volume Mixer" The zoom volume might be off, you just click on the mic icon and adjust the volume and it will work.

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