Zoom does not work

Forum|Forum|3 years ago
February 27, 2023
12 replies
69 views

It keeps saying "

Unknown Error.

An unknown error has occurred, please try to refresh this page to rejoin the meeting.

Best answer by CarlaA

@lmartine0875 @yaseerk @Happyone @Aspheric , It seems that this was only occurring when he Waiting room was enabled. Our engineering team investigated and there seems to be a hotfix that has been deployed to resolve the issue. Could you please test and confirm if you experience any issues still?

Carla,
Zoom Community Team

Y

yaseerk

Newcomer

Our organization is experiencing the same issue only while using Chromebooks and the PWA app.

Attached a screenshot of the error.

CarlaA

Community Champion | Employee

Hi @lmartine0875 @yaseerk , thank you for posting in the community about this issue.

May I please know if a waiting room was enabled when getting the error message above?

Keep me updated!

Carla,
Zoom Community Team

H

Happyone

Newcomer

A waiting room is enforced

H

Happyone

Newcomer

This is happening on school issued chromebooks or personal chromebooks. It happens when the zoom session is started on a laptop or even from an iPad. The error message shows instantly and the person joining can’t see the waiting room at all. The person conducting the zoom meeting can see the person in the waiting room, but it says “joining”

H

Happyone

Newcomer

It is happening to me as a person trying to have the Zoom session. I use a Zoom Personal Meeting room, but I tried to make a random link as well. Still didn’t work for those joint using a Chromebook.

A

Aspheric

Newcomer

Any update or fix on this issue? I am on a Chromebook as well - is this affecting windows/mac users?

H

Happyone

Newcomer

no information yet. People on any other device were able to join zoom like normal, but a chromebook was causing error message as recently as 7 pm EST

CarlaAAnswer

Community Champion | Employee

@lmartine0875 @yaseerk @Happyone @Aspheric , It seems that this was only occurring when he Waiting room was enabled. Our engineering team investigated and there seems to be a hotfix that has been deployed to resolve the issue. Could you please test and confirm if you experience any issues still?

Carla,
Zoom Community Team