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I just got a new MacBook air. I have zoom on a few other devices, and whenever I set up a meeting through the zoom desktop, it automatically sends a copy of the meeting invite to me using my gmail account. This then auto populates the meeting into my google calendar (which then syncs with my iCal). On this new laptop ONLY - for some reason, when I set up a meeting through the Zoom desktop (click on the orange schedule button), I can set up the meeting, but when I go to save it, Outlook automatically opens and it tells me I need to set up outlook to send the invite.... I don't want to use Outlook, I want it to send the invite through gmail like my desktop does... I have combed through settings and searched google and the zoom community, but I cannot find an answer. Any help is appreciated!!

Hi guys, Will aprreciate quick answers as our webiar is tomorrow 🙂 After registering to our webinar, attendes receive a link to join the webinar.The question is: can anybody with the link access the webinar, even if they are not registered for it.I am asking because apart from the registration through zoom, we previously collected registrations through sendinblue and then sent them the zoom link manually. But the contacts are not in the database of zoom. Does the link makes the connection with whom have registered through zoom?Thank you so much 🙂

I am in Canada, and want to use webinars for certain events on Zoom, I have a Pro account, but there is no access to OnZoom, what other options are there for me

Hello! How can I export whiteboards to my computer as files?

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I have a Zoom Sessions License (pay per attendee), which i have taken to use Simulive feature with Zoom. When I schedule my Webinar, I don't see the Webinar Type where I can select Simulive option (as shown in the training videos).  Any help would be appreciated to fix my problem and to go forward. Thanks 

Unable to sign in.  Error message says I need to update to Version 5.10.3 or higher.  But unable to log in.  Resource says " if the desktop client was installed with the MSI installer by you or your IT team, AutoUpDate is disabled by default and Check for Updates button is also removed...." Does anyone know what this means and what I should do to change it? I have tried to manually download the latest but ran into a problem.  Probably because I can't actually sign on in the usual manner.  Would appreciate any insight you might have. 

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When I tried to join a meeting today from an invitation, Zoom tells me to update. I click "ok" the update, but the update comes back with an error and won't update Zoom. I am using an M1 Mac with an up-to-date OS. I am stuck. Please help.

Several people in my meetings have profile photos when their video is off, and I did at one time. However it now defaults to black screen with my name.  How do I restore the profile photo as a place holder?

If I have a Business account and I want to have licensed users in it, can I avail 1 or 2 licenses only?

Can anyone help me to download a newer version of Zoom? I am not allowed to log in, because my version is too old, so cannot update the version that I have. 

Hi there! Several days ago after a session in Zoom my macOS app signed out automatically.  Now I can not log in neither in the web version nor in the app as it requires 2FA but my 2FA app doesn't display any keys for Zoom.I had a basic account, therefore there is no support ticket provided. I had to create this new account to write this message. I really need to recover my initial one. Any help, please. Thanks in advance! Best regards,Iggy  

Hi All,   In our enterprise environment we are seeing some Zoom meetings are unable to be joined due to end to end encryption being setup when creating the meeting via Zoom. Has anyone else experienced this?

I am caught in a "One Time Passcode" account lock out loop.I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩 To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address. ----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support. YES --> I've checked my SPAM/Junk MailNO --> the OTP (One Time Passcode) is not being sent by Zoom.us.YES --> VPN service is NOT runningYES --> Browser cache clearYES --> Browser cookies reset Please Help!!!  

Today I recorded a video of the conference in the zoom cloud. I don't have a paid subscription. I can't watch it. In order to find this video, should I sign up for a paid subscription? Or is my video already lost? Thanks for your attention.

I received this email today from ZOOM requesting I change my password. Looks legit though I'm not sure based on the underlying sender name.. Screenshot with my PII removed. Can you advise? thx  

Hello!I've received this email from a supossed marketing agency to join them for an intro call. They sent me a Zoom invite over email, but they're asking for my zoom link back, is this real? I have never had to send my own personal link in order to being able to connect as they say? "Okay but you need to send me your zoom link also to connect"ThanksK

We use zoom to teach and our classes are booked as recurring meetings. Our 15 licences together have something like  60 classes scheduled - each recurring class obviously uses the same meeting link for the life of the class.If we move to a Vanity URL, would all existing meeting links have to change? Thanks for your help.

So I upgraded my account recently and I've been charged but my account is still stuck on basic with the 40 min limit. I've got a meeting in 25 mins that needs to be an hour so can someone help?

Hi all,We have all gotten quite skilled with fully remote meetings using Zoom. Now we are starting to explore hybrid meetings - some people in person and some people on Zoom. Our meetings are a bit more complex - language interpreters, American Sign Language interpreters, Captioner, a power point presentation in person, presentation to in person attendees,  etc. Do you have any tips and helpful information for us?Our account is for Zoom meetings only, not webinars.Thanks TS

Someone used my credit card to purchase an annual paid Zoom subscription. I created a support ticket and asked Zoom to investigate. They informed me that they found an account using my credit card. I requested them to stop the paid subscription on that account since it was using someone else's credit card. I always keep my credit card with me and never let others use it. Zoom assured me that they would handle the issue and asked me to wait. Suddenly, I received an email stating that my ticket was closed, and the problem was resolved without a clear outcome. I tried contacting them again through email, but there was no response. I attempted to reach them via chat, but the live chat access on my account was disabled. I am disappointed with Zoom's customer service in this situation. I live far away, which makes it difficult to contact Zoom by phone. Has anyone else experienced something similar?

Our HR recruiter would like to setup 3+ meetings with co-hosts that may all overlap. Each meeting will have a hiring manager as a co-host. The recruiter would like to start the meeting and then the co-host will join while the recruiter will go to the next meeting. After all meetings have started, the recruiter may rejoin one of the meetings. Is this possible? It seems that the limit is 2 simultaneous meetings; however, when a co-host has been assigned, can the recruiter be demoted from host and rejoin an existing session?  TLDR: The current limitation of 2 simultaneous meetings has been problematic for HR. Is there a higher tier of licensing or another workaround that can be used for recruiters having to schedule multiple overlapping meetings?

I would like to transfer a number of cloud recordings to my dropbox. Is it possible to do this as a group?

Hello guys!! I have a question: How can I share a cloud recording with others without giving them permission to download it? (just watch or listen)I managed "share setting" and I unchecked "viewers can download".Although, it doesn't work!..I send the link to myself via email and it seems that the viewer has the permission to download! Can you please help?? thanks a lot!!Lena3