How do I check the status of a support ticket? | Community
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Newcomer
GaryBrownell
Newcomer
May 4, 2023
Solved

How do I check the status of a support ticket?

  • May 4, 2023
  • 1 reply
  • 65 views

I need to change the email associated with my account. The current email address is no longer active, and in that case, the only recourse for me is to submit a ticket (I'm on Pro Plan and can't call support). I submitted a ticket a few days ago, and have heard nothing. So, two questions:

1. How long does it usually take for Zoom support to act on a ticket?

2. How do I check the status of a ticket after it's been submitted?

Thanks

    Best answer by rn-zm

    Hey @GaryBrownell  I see you got a response from our support team on "need to change email address" and seeing they were able to successfully change this for you! 🙂 

    1 reply

    R
    Community Manager
    rn-zmAnswer
    Community Manager
    May 9, 2023

    Hey @GaryBrownell  I see you got a response from our support team on "need to change email address" and seeing they were able to successfully change this for you! 🙂 

      I
      Newcomer
      iamaclean
      Newcomer
      November 11, 2023

      Could you answer the second part of the question, 2. How do I check the status of a ticket after it's been submitted?  I've submitted a ticket and don't know where the response will appear...

       

      Thanks.

        F
        Newcomer
        fdscall
        Newcomer
        November 22, 2023
        @iamaclean wrote:

        Could you answer the second part of the question, 2. How do I check the status of a ticket after it's been submitted?  I've submitted a ticket and don't know where the response will appear...

         

        Thanks.

        1. Logon to Zoom Support (https://support.zoom.com/)
        2. After logon, at the righthand upper corner, click "My Account", then in the drop down, select "Support Dashboard"
        3. Then you can finally reach the support request ticket page...
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