I updated my Zoom client and now my screen looks like the attached image. I have already done the following to troubleshoot. Updated drivers Reinstalled the zoom client Restarted my computer Verified that my camera software works properly when I am not using zoom. Anyone have advice?

Explorer

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Video problems after update

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I updated my Zoom client and now my screen looks like the attached image. I have already done the following to troubleshoot.

Updated drivers
Reinstalled the zoom client
Restarted my computer
Verified that my camera software works properly when I am not using zoom.

Anyone have advice?

jdott16Answer

Community Champion | Employee

You are welcome @rcassada ! I am glad that worked. If you would like, you can mark the response from above as a solution to the issue so that if others come across the same issue they can find the solution faster. Thank you!

jdott16

Community Champion | Employee

Hello @rcassada

You can resolve this by checking the following settings in your Zoom desktop client under the Video settings: Adjust for low light, touch up appearance, and HD (if you have HD enabled on the web). If the problem still persists after those settings are checked, you can also go into the advanced settings under Video, and then flip the Video Rendering Method to: Direct3D9.

Thank you.

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rcassadaAuthor

Explorer

Thank you. That worked

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jdott16Answer

Community Champion | Employee

You are welcome @rcassada ! I am glad that worked. If you would like, you can mark the response from above as a solution to the issue so that if others come across the same issue they can find the solution faster. Thank you!

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bigpenguin

Newcomer

I am having the same problem.

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jdott16

Community Champion | Employee

@bigpenguin please see the response to @rcassada and see if that assists. Thank you.

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slaven41

Newcomer

Yes, this solves the problem but it makes no sense. How does not having "adjust for low light" and "touch up appearance" checked cause my image to stretch out and move to one side?

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