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Newcomer
fatimaly23
Newcomer
August 1, 2023
Solved

Trouble accessing zoom

  • August 1, 2023
  • 8 replies
  • 31 views

Hello, 

 

I have a Zoom account but I am having trouble joining meetings it says it says " The code execution cannot proceed because Cmmlib.dll was not found. Reinstalling the program may fix this problem'' 

 

What can I do to fix this I really need Zoom I have meetings I have to attend as soon as possible. 

Please advise. 

Thank you 

    Best answer by Frank_TB

    Hello,

     

    I would uninstall Zoom using Clean Zoom and then re install.

     

     

    Run CleanZoom to remove Zoom completely

    To remove Zoom completely, including any configuration files, run CleanZoom on your device.

    1. Download and run CleanZoom (updated July 25, 2023).
      Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
    2. Once completed, download Zoom from the  download center and reinstall. 

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

    8 replies

    F
    Community Champion | Customer
    Frank_TBAnswer
    Community Champion | Customer
    August 1, 2023

    Hello,

     

    I would uninstall Zoom using Clean Zoom and then re install.

     

     

    Run CleanZoom to remove Zoom completely

    To remove Zoom completely, including any configuration files, run CleanZoom on your device.

    1. Download and run CleanZoom (updated July 25, 2023).
      Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
    2. Once completed, download Zoom from the  download center and reinstall. 

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

      S
      Newcomer
      Summersnowy
      Newcomer
      February 26, 2024

      Thank you, I followed these directions and tried again and it doesn't work. I'm using Firefox, I will try another browser.

      F
      Newcomer
      fatimaly23Author
      Newcomer
      August 3, 2023

      Hello, 

      Thank you will do that and let you know how it went. 

        F
        Newcomer
        fatimaly23Author
        Newcomer
        August 3, 2023

        Hello

        I just did that now, I will schedule a zoom meeting and see if it works and let you know. Thanks 

         

          F
          Community Champion | Customer
          Frank_TB
          Community Champion | Customer
          August 3, 2023

          Happy to help.

           

          Zoom has a test meeting that you can use anytime.

          https://zoom.us/test 

           

          Regards

          If my reply helped, don't forget to click the accept as solution button!

          F
          Newcomer
          fatimaly23Author
          Newcomer
          August 3, 2023

          Oh cool! that good to know, will try it now. 

          Thanks 

          F
          Newcomer
          fatimaly23Author
          Newcomer
          August 3, 2023

          Thank you so much @Frank_TB, 

          the zoom is working now, really appreciate it!🙏

            F
            Newcomer
            fatimaly23Author
            Newcomer
            August 3, 2023

            I have a meeting next week, will let you know! Thanks again for everything!

              F
              Newcomer
              fatimaly23Author
              Newcomer
              August 9, 2023

              Hello, 

              The test worked but not the meeting. 

              This message is for Frank_TB, I had a Zoom meeting yesterday but unfortunately, I couldn't join because it " says to wait for the host to start the meeting"  and ''join as an attendee"  

              I think I log into a different account.  please advise as I have another meeting tomorrow at 9 am. 

              Would like to get this fixed before tomorrow.

               

              Thank you 

              F
              Newcomer
              fatimaly23Author
              Newcomer
              August 23, 2023

              Hello, I am struggling with Zoom again, Please I need help, I work from home and I can't attend the Zoom meeting. I have tried many things. I am not tech-savvy and there is none here to help me out. It is very frustrating and upsetting.

              I cant talk to a live agent, I called so many times none responded. I am really tired and I need help. Please help. 

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