Being Charged for Free Account

Forum|Forum|2 years ago
March 24, 2023
3 replies
15 views

I have a free account with my primary email address, yet I have found recurring charges of $17.05/month. I have two other email addresses that are not recognized by Zoom, and I cannot get a live person to help me resolve this since my free account does not offer live support. Any thoughts?

Best answer by S_K

Hi @jennypeterson !

I recommend that you submit a request to Zoom Billing for assistance. They may be able to determine what account number the charges are for by gathering some additional information from you.

WencesUnzueta

Community Champion | Customer

Hi jennypeterson.

It could help to enter your user profile on the Zoom web portal (www.zoom.us) and verify in the "Profile" section if your license is correctly free or if it has already been converted to a paid user for some charge that is I've done.

Also in this portal you can check in the "billing" section if you have made other payments previously.

S_KAnswer

Community Champion | Employee

Hi @jennypeterson !

I recommend that you submit a request to Zoom Billing for assistance. They may be able to determine what account number the charges are for by gathering some additional information from you.

J

jennypetersonAuthor

Newcomer

Thank you!

V

vanessa31092510

Newcomer

Hi Jenny,

I have emailed zoom and the correspondence was great till I asked for a refund as I do not have a paid subscription ...suddenly the correspondence stopped. I have been charged from November 2022. I have sent all evidence requested but to no avail

Please help

S_K

Community Champion | Employee

@vanessa31092510 - Do you have a ticket number? It's okay if it's a closed ticket. It will allow me to find your information without sharing personally identifiable info in this public forum.

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