Switching between multiple professional accounts' | Community
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Newcomer
Milleca
Newcomer
October 15, 2021
Solved

Switching between multiple professional accounts'

  • October 15, 2021
  • 6 replies
  • 10 views

Hello,

I have 3 different professional accounts from  2 different organizations and I get very frustrated as my Zoom client won't save my credentials (emails and passwords). I use strong passwords that are too difficult and long to type. That's really frustrating and I am loosing time. Why Zoom isn't proposing the different emails accounts and pw as other apps do ? What can we do about that ?

 

Many thanks

    Best answer by rn-zm

    Hi @Milleca @KirkW @LeahOMFA @GPJ @TheRealVoice thank you for your feedback! I just stumbled upon this discussion and wanted to say that this feature is live today within the Zoom desktop client! 

     

    Updating to the latest version of Zoom will give you this ability when adding more than one account to the Zoom desktop client. More info within Release notes for November 20, 2023 "Support sign-in and switch between multiple accounts: Admin control"

    6 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 16, 2021

    Hi @Milleca 

     

    I would suggest using a password manager, like LastPass.

     

     

    T
    Newcomer
    TheRealVoice
    Newcomer
    March 24, 2022

    I wish switching between accounts was easier. I have a password manager and it's not much faster than typing manually as the Zoom client on a desktop (PC or Mac) means several steps are involved. I don't know why there's even a "Switch account" option in Zoom as it seems to do the same (to me) function as logging out. Today's one of the days where I need to switch between my personal account and an organization's account several times. 

      G
      Newcomer
      GPJ
      Newcomer
      July 25, 2022

      Please can Zoom make this easier. Very frustrating to switch between work and private accounts.

        K
        Newcomer
        KirkW
        Newcomer
        October 9, 2022

        Good day.

        Just would like to add my voice to this thread. I was going to start a new discussion but searched and found that a couple discussions have already been started so really hoping that the developers will look into this with some urgency.

         

        Is it possible to have multiple accounts saved within the Zoom desktop application? In doing so, when one clicks on “Switch Account” what will be presented is a list of one’s saved multiple profiles. Therefore the “switch” will be easier as one can simply click on the desired profile and proceed.

         

        As it is now I have to be entering the credentials from scratch each time. If at least the usernames are saved it would really help. Given the nature of my job I have multiple Zoom accounts that I manage via work in addition to my personal account. A true switch would really help to make my day easier as I move between accounts.

         

        If there already exists an option to manage this I stand corrected and I am open to receiving guidance

         

        Regards,

          L
          Newcomer
          LeahOMFA
          Newcomer
          February 13, 2023

          Well, since this has not been resolved as far as I can see... I would like to add my vote into the mix to have an ACTUAL "Switch Accounts" function and not just a switch account function that forces me to do that same function as signing out and back in again. This is especially frustrating when you have two-factor authentication turned on. We need a QUICK way to switch between accounts... that is the whole point of that option. Otherwise, it is basically useless and serves no purpose beyond that of the Sign Out option. PLEASE resolve this... even if it's only available to paid subscribers. I'd happily pay for this function. 

            Z
            Newcomer
            ZoomDoom1
            Newcomer
            April 1, 2024

            I agree! worst part today (Monday April 1st, 2024) the button of "Add account" is greyed out and I can't make my other professional Zoom to work, because Zoom automatically defaults to one of the accounts. I logged out more than 10 times, and nothing. It automatically selects one of the accounts, what am I supposed to do?

            A year ago, I was able to seamlessly go between my two accounts clicking on "Switch account" Then, I ahdd to sign in and out using the SSO. No I can't do anything, what is going on with the quality of the service?

            I had to resource to use a different browser as the ONLY way to use my other account, because the other two browsers were defaulting to one of the accounts.

            ZOOM please fix this, we are going backwards in terms of options of thing we could do,

            R
            Community Manager
            rn-zmAnswer
            Community Manager
            January 17, 2024

            Hi @Milleca @KirkW @LeahOMFA @GPJ @TheRealVoice thank you for your feedback! I just stumbled upon this discussion and wanted to say that this feature is live today within the Zoom desktop client! 

             

            Updating to the latest version of Zoom will give you this ability when adding more than one account to the Zoom desktop client. More info within Release notes for November 20, 2023 "Support sign-in and switch between multiple accounts: Admin control"

              T
              Newcomer
              TheRealVoice
              Newcomer
              January 18, 2024

              It's good to know this is working now. Unfortunately, in the time between replying to this thread and your release, I'm no longer using Zoom as my video conference solution for meetings. Should I need to come back to it, though, I'm glad to know this option will be there. 

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