SMS text option

Forum|Forum|2 years ago
July 19, 2023
2 replies
15 views

Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph

SMS

Best answer by crissyd

When I hover over the pencil to start a new conversation, I get the "You do not have a direct number. You cannot start a new conversation" message.

I have a number associated with my account, I'm using the phone function to make and receive calls. What's missing?

@cbolding Please check if you've done the steps in this article - How to assign a phone number

You need to ensure that you've assigned yourself a phone number to send/receive SMS and call external contacts.

crissyd

Employee

@cbolding Please refer to this article about Setting up SMS to ensure SMS is enabled.

C

cboldingAuthor

Newcomer

@crissyd Awesome, did that...thank you! I submitted a request for a SMS text campaign to be able to use the SMS function. How long does it typically take to get the campaign approved?

crissyd

Employee

@cbolding Due to Zoom’s dependence on third parties, we are experiencing delays of up to 3 weeks on campaign approvals. Since you have submitted your campaign and are currently awaiting campaign approval, messaging capabilities will not be impacted.