SMS text option

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Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph

SMS

crissydAnswer

Employee

When I hover over the pencil to start a new conversation, I get the "You do not have a direct number. You cannot start a new conversation" message.

I have a number associated with my account, I'm using the phone function to make and receive calls. What's missing?

@cbolding Please check if you've done the steps in this article - How to assign a phone number

You need to ensure that you've assigned yourself a phone number to send/receive SMS and call external contacts.

crissyd

Employee

@cbolding Please refer to this article about Setting up SMS to ensure SMS is enabled.

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cboldingAuthor

Explorer

@crissyd Awesome, did that...thank you! I submitted a request for a SMS text campaign to be able to use the SMS function. How long does it typically take to get the campaign approved?

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crissyd

Employee

@cbolding Due to Zoom’s dependence on third parties, we are experiencing delays of up to 3 weeks on campaign approvals. Since you have submitted your campaign and are currently awaiting campaign approval, messaging capabilities will not be impacted.

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