Solved

We do trainings on a product through the webinar feature and often people we are training will send each other the confirmation link they got to join. Sometimes this is because the email is sent to spam sometimes and someone else in the same organization will send them their personal link. Then we end up having multiple people with the same name in our trainings and we can't track accurately who has been trained. Is there a way we can have access to the personal links so we can send it to the specific people the day of training to make sure they get on the webinar through the correct link?

Are we able to host two zoom calls at the same time? 

I set up a Zoom I hosted to automatically record a meeting, and it did so. However I'd like to edit out the first 10 minutes of the meeting (which was random discussion and not related to the topic of the meeting). When I viewed the recording and clicked the scissors at the spot where I wanted the recording to begin, it looks like it wanted to cut the rest of the meeting, rather than what was prior to the cut. Any suggestions on how I can edit out those first minutes of the recording?    Thanks so much. 

Hello everyone, Sometimes I receive Zoom link with "s" letter or "j" letter (maybe others?): hXXps://who.zoom.us/s/950XXXXXX   /  hXXps://who.zoom.us/j/950XXXXXX....Do you know the difference and what do they mean s and j ? is there others letters and meaning? thanks

I am struggling to find away to invite external guests to our organisation join us on a white board. Says our settings are set that way, I am the admin and cant work it out! Any advice please!

Is Immersive view available in Zoom rooms?  I can not find that option.  Immersive view is enabled on the account via the web portal and we are running app version 5.9.x.

Just had a meeting of six people and none of us was able to see people except in thumbnail size.  We all usually uses the gallery view so that we can see everyone but none of us could make it work.  Thoughts?

On Sun. Oct. 8 I went on to Zoom (that I had set up) for our family Thanksgiving meeting.  I could NOT get on as it kept telling me to update, and contact my Tech Dept.  This is a HOME computer so I AM the Tech dept.  No matter what I do in Zoom or try to research I can't update it.  There is no CHECK FOR UPDATE option in my settings, when I click on my picture. It does work fine on my other laptop. Help please! 

I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something else?

I'm the owner/admin of my account and want to keep AI enabled for meetings as the account default. I also would like participants in meetings to have the choice to turn off the AI for that meeting, if I am not present. Is this possible? If so what settings do I need to set?

I am trying to enable this on our Zoom One Business Plus account but when I try to it says I need to enable cloud recording. I navigate to that settings page and cloud recording IS enabled. The terrible chatbot was no help at all and apparently my account doesn't get me a live chat. We are trying to justify using Zoom over Loom but the way service is going, I'm tempted to just leave the service. 

It would be very helpfull to have a functionality in Zoom to automatically skip Waiging Room for already admitted participants which lost the connection or were disconnected from the ongoing meeting due to some technical or personal reasons.Thank you in advance.

When in gallery view during a meeting, the video is disabled for the person speaking (only when the person is speaking). Other participants' videos work fine when they are not speaking. Has anyone experienced this, and, if so, how did you fix it?

HiI plan to train a small group of students (20) to become relationship therapists. To do this, I would like to use longer zoom meetings (about 90-120 minutes at a time) to discuss course topics and questions... BUT it will only de once a quarter. SO the qestions: How can I do that without having to pay a monthly subscription for pro?

I am still unclear when or if I should enable Exclusive mode while on Zoom. My setup is W11, simple USB audio mixer for mics and standalone speaker output, webinars using screen sharing, YT video via G-browser, and mp4 files.  What does Zoom recommend?  I've read a few posts and MS definitions but is still unclear. Thanks for your help. IGG  

When I have the Zoom application installed, I can login, but if I attempt to attend a meeting from a GOV organization, we get the following error: " You are not allowed to join this meeting. Please contact your administrator for assistance." When I uninstalled Zoom Desktop client, I was able to login. I believe it has to do with our SSO setup. Does anyone know how to resolve this error. 

I have a weekly (recurring) Zoom meeting which is always at the same time, and usually has about 50 participants. This week, however, the Zoom meeting is an hour than usual, and I'm not sure that all participants have got the message (or will remember) that it's an hour later.I'd like to create a custom message for those who join at the usual time to remind them about the time change. And I don't want to have to be present on the Zoom meeting either.I tried making a custom waiting room message, but it seems that participants are not actually placed in the waiting room unless I have already started the meeting. If participants join early and I'm not on Zoom, then they only see the message 'Waiting for the host to start this meeting', with the Time field set to 'This is a recurring meeting'.Any thoughts on how I might do this?

Hi,I hope someone can help 🙂We have a big meeting planned for tomorrow and we are currently running a test.  We are using my account. The person I want to make the Host for the meeting cannot unmute on her computer. She can log on using her phone and unmute.If we set up another test meeting using another account she can also unmute her computer (so not an issue with her microphone)What setting on her computer on this particular account might be causing her not to be able to unmute?Any help would be really appreciated.  🙂

I'm looking for a role that will enable members to view SMS content of messages in their targets.For example, I assigned users to Compliance Admin, which says it includes the ability to "view the content of message" as well as SMS logs. But they are only able to see the logs, not the message content. They can view only the message content of their own personal messages. The only role I found able to view content is super admin and above.Is there a way to grant a user access to SMS message content of a target and not just the logs?

We would like to host a webinar but don't want the attendees to either see themselves nor to see how many attendees are participating. The last time I organised a zoom webinar (pro) this was not the case. What settings do I need please so that the attendees only see the speakers and don't see the number of participants?

We're using Zoom to record and then post to YouTube our live worship services. We're using vMix software, controller, and soundboard to manage two cameras plus the Zoom desktop. For the past several weeks, the music audio (choir, congregational singing, organ, and piano) cuts in and out every few seconds. That does not happen with the spoken word. Any ideas on what may be causing the issue? We've tried settings for original sound both on and off as well as trying other settings such as Stereo Sound, noise suppression, echo cancellation, and so on. Nothing seems to fix the issue. Ideas!

Please teach me about changing host user in meeting.Step-1. A paid user  as host starts a meetingStep-2. Transferring host privileges to a free user  in it meeting.In above case,  I have two questions.Question-1. Will it meeting continue to be available with the exact same settings as the paid user started it?Question-2. if the meeting settings will changing, what changes occur ?

Greetings fellow Zoomers! My apologies if this question has been asked before, but I cannot seem to find a specific answer for which I am looking… Plain and simple, I am sharing a PowerPoint presentation as the host, and would like to be able to see the participants faces. The only way I have been able to do this is by showing the floating video panel, and as I only have one monitor the floating panel blocks part of the screen. However, as a cohost or someone viewing the presentation, I am able to move into a film strip type view with the presentation showing to the left, and the participants faces to the right. This is the type of format I am seeking as I present often and need to be able to see peoples faces to pause for questions, and gauge general engagement with the content. I hope this question makes sense!Thank you all in advance!!-Anthony

Has anyone received this Error Code when they are either installing Zoom for first time or trying to update Zoom?  

All the help and community posts reference settings that are non-existent in OnZoom event creation (under Advanced Settings). I can only presume that they are referencing regular zoom or that the engineers disabled recording (intentionally or unintentionally).   What's the current situation for recording OnZoom events?Can it be done? If so, how?