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What permissions does a role need to allow a user within my Zoom account to download the cloud recordings from all users? They do not need permissions to anything else. 

Hello, My organization is running into an issue where the settings for the Zoom AI companion are enabled and the correct options are ticked, but we are not receiving any email transcripts. Last Friday, we ran the AI Companion for about 10 minutes as test, but we have not yet received the email. We ran the companion again at 10 AM and yet again didn't receive anything. In my Settings > AI Companion > Meeting section >Meeting Summary with AI companion (is ticked)Send an email notification when sharing with users (ticked) Share summary with:Only me (meeting host) (ticked)  Thank you

We are a group wanting to vote anonymously. Can the members go in to cast their vote without the host being able to idetify them?

Help!I closed a zoom meeting and forgot to save the chat box which had important information in it. Is there any way to get it back? I was the host. Thank you in advance Daniel

I am running Version: 5.17.2 (29988) of the Zoom desktop client and cannot for the life of me, figure out what happened to the  "notify me when available" function. I used to just right click on someone's name and would have the option to get a notification when they got off the phone. Please tell me this feature was not removed! It was so helpful and probably one of my most used functions!I also noticed we are no longer able to "check for updates." How will we know we are running the latest version and how can we troubleshoot when we have issues? We used to check for updates whenever we had problems in our office and installing the latest updates would almost always resolve the problem. Now we cannot do that either. Not liking these new updates, Zoom! 

I need to set up the same settings for all of our Zoom Rooms. Can this be done 1x for all, or do I have to adjust the settings for each room individually? I am not able to add the room as a "group".

When I share my whiteboard the annotation and drawing tools are not appearing for the other user. I have checked that annotation is enabled in my meeting settings and I have checked during the screen share that annotation is enabled. Any suggestions welcome!

Our ServiceNow team has the Zoom Contact Center plugin installed and we have Zoom configured for ITSM (Integrations -> Channel Setup -> Voice Channel). Within the Zoom Contact Center module in ServiceNow, there is a 'Phone Logs' table they would like to populate; primarily for the purpose of obtaining which phone queue/current queue the call originates from per ServiceNow Interaction record. Can anybody explain how that table gets populated within ServiceNow by Zoom? Is there something custom that needs to be configured within either platform? 

Can I stream into Facebook on my free plan? 

I have recently been added as an Admin for a Pro Account.  We use the account for weekly meetings which I have been attending for over a year.  As a new Admin I thought I would be able to access the meeting to change peramiters such as host options etc., however I am unable to locate the meeting under the meeting tab.  Does anyone know how I can find this meeting?  I know for certain it is under this account, the owner can access it.  It just doesn't seem available to me.

Hello, I recorded an important meeting a few days ago, but it was deleted as I was making storage space for my recordings. After. I deleted what I thought were only unnecessary recordings, I woke up remembering I must have also deleted the one important recording, and further trashing it after it was deleted. Is there any way for me to get that recording back or someone I can speak from Zoom who can help me retrieve it? I don't believe I have live contact as an option for my account.

Why has the Start Summary button disappeared?  How do I enable it? rgds,Dan

Screen sharing using version 5.14.10 no longer works with Linux KDE Plasma on Wayland (Fedora 38). The Share Screen dialogue just shows the Whiteboard and doesn't give the option of selecting any displays by any means. Version 5.14.7 still works correctly. A workaround is to run Zoom under XWayland with QT_QPA_PLATFORM=xcb. I am running Zoom with XDG_CURRENT_DESKTOP=GNOME, otherwise it won't start at all, exiting after a couple of seconds. Incidentally, trying to sending a bug report via Help->Report Problem results in no response once Send has been clicked. Is this working?

Starting yesterday (November 28th), users who join my meetings can no longer write or draw on the whiteboard, although the Whiteboard is set to  "Cooperation", not "Presentation".  Several of my students have reported the same problems, regardless of their operating system or device. The icon bar to the left does not show anymore. 

I cannot find the feature "clips" in my paid account. I followed the bot suggestion on where to find it in my account but it is not there. please help . i need to record for work today 

Saludos. I am conducting English classes via a simple Zoom room. I see the new Whiteboard, which looks fantastic. I am unsure of how to share with the Zoom meeting.  I need simple clear instructions. I have investigated the available tutorials but remain in the dark.  When I am in a meeting, I can click Share then whiteboard, but I only see the old-style whiteboards. Any clarification you can offer me will be appreciated. Thank you.

As the Co-Founder and creator of PitchHub's Teleprompter, I'm excited to share with you a conversation with Zoom's very own Patrick Kelley (Tattooed Nerd), the guru of all podcasts, on the benefits of having a script in front of you to engage your audience when you are in a Zoom Meeting.Learn more with this videohttps://www.youtube.com/watch?v=ECIL9qJLuGU Our App on the Marketplace: 👇https://marketplace.zoom.us/apps/-hDURuZfQ-WrvGWzwWmTgQ

Zoom is not working in the mornings at around 10:00 am on to 11:00 am the presentation gets frozen and a waiting symbol appears and there is nothing to do to continue. I had to log out of Zoom several times and go back in just to to encounter the same issue. Zoom has to be able to handle the volume of users at certain times of the day.

After upgrading to macOS 14.0 (Sonoma) I now receive a privacy and security dialog at the end of each meeting: "zoom.us.app" would like to access data from other apps. There is no more detailed information regarding what data Zoom would like to access. Is this prompt localized to me, or are other users encountering it? Does anyone have more clarity on the sources and type of data Zoom is looking to access from other apps?

I am delivering a training session tomorrow and one of my attendees is deaf. Is there a live transcribe option please?

I no longer see a Universal installer for the Zoom Mac IT Admin 6 app on their site  I only see 3 options:-Zoom Mac desktop app (Intel OR ARM - not Universal) - Not the IT Admin version (the consumer version)-Zoom workplace (iOS)-Zoom Remote Control for Zoom Contact Center

Is there a way (extension? app?) to enable a virtual confetti (like e.g. google virtual confetti) within Zoom? ... so it is seen by everyone in the meeting?PS: also, balloons, applause....whatever gives that feeling of celebration (beyond the tiny icon in one's video).

Hi is there a way to retrieve private chat messages in the cloud?  (I just see the Public Chat that's been recorded in the chat) 

When setting up the displays in a Zoom Room running on a PC with 3 displays, I am forced to designate one display in each scene for Local HDMI sharing.  I don't have local HDMI sharing enabled, nor do I want to do this.  If I change the configuration to use a designated confidence monitor, the screen for HDMI sharing is removed from the display configuration without issue (but I don't want a confidence monitor).  If I change the configuration to use 2 displays, the requirement for local HDMI sharing ALSO goes away.  Why is this view mandated for a 3 display setup when there is no need for local HDMI sharing?  Where can I turn this off?  It seems like a bug in the administration pages for Zoom Rooms.  Any help is appreciated.

Hi All! I had fiddled with syncing my calendar (Google) to Zoom in the past, but decided to disable sync.  However, I still (for a long time now) receive notifications on the Zoom program (Windows) for old recurring events that do not exist anymore in my actual (Google) calendar. These upcoming meetings and respective notices appear on the Zoom Windows program (on multiple computers).  They do not appear when I log into the Zoom.us website (https://zoom.us/meeting#/upcoming).  How do I remove these ghosts of recurring meetings past from my Zoom program (Windows)? (...without re-syncing, ideally.)