Solved

Hi! Is there a way to allow panelists to use "raise hand" function while they are in Backstage? They can use "raise hand" when live in the webinar, but not while in backstage. Thanks!

Why are balloons, fireworks, explosions, and sparkles randomly appearing in my  frame when I'm in a meeting for a class. I haven't touched anything! It's also happening in my GoReact that I use for my class as well. I've tried to contact support, but I am being ignored. 

Suddenly, about a week ago I started getting balloons or fireworks or thumbs up reactions popping up when I say certain phrases during a call.  I need to remove this as it is very embarassing and distracting during client meetings.  Has anyone successfully removed this?

Hi, I am the administrator of our account. I would like to minimize the options for the participants of our meetings, so that they have no options (buttons at the bottom) to play with. I tried to deselect many options in the admin part, but users still see buttons like White Board, AI Companion, ...Do you know whether there is a way how to display the vital functions only, like video & mic? Thanks for your help!

Where can I find the call-in numbers for calls to a US Zoom Meeting from Nigeria?Thanks

Multiple people in my organization had started receiving a message saying Join Meeting Timeout or Browser restriction when trying to join a meeting via in browser. This never happened before and no I don't want to use the client to access the meeting as I would have to download and update everyone's zoom. Please help if possible!        

Hello,I have an MSI gf63 laptop with i5 11th gen 4.5Ghz, 16GB RAM, and 512GB SSD.In recent days zoom was struck and it gave a 'zoom is not responding error' message.So I restarted Zoom then worked correctly again. It doesn't work continuously until the end of my meetings.How can I solve this issue?I have important meetings at next week.I want to fix this as soon as possible.

Hello,How can I make it so that when I click on a Zoom link, the program starts directly instead of being redirected to the browser and only then starting the program? - If thats possibleI know I can write Meeting ID and Passwort to directly Launch (Meeting) Zoom Program but is it doable by only using Zoom Link without redirection? It's just because sometimes Zoom wont start after my Browser gave him this order; sometimes loading times of my Browser are quite long and sometimes people dont share their Meeting ID & Passwort. Thank you for reply 🙂

On my laptop, there's an 'advanced' sharing option that includes Computer Audio, which allows my zoom video screen to function normally while sharing the computer's audio only.   Is this possible on an ipad?

I have a webinar with 400 people and I want to send them an email with some material before the event. How can i download all the registered emails? Best regards, C

Does anyone know if it's possible to increase the refresh rate of the sharing key in Zoom rooms?  We are testing out Zoom rooms currently. Something we run into is users wanting to share their screens to the large tv's we have in conference rooms even when they don't have an active Zoom meeting.  The screen share does work outside of a set meeting, though it seems that the refresh rate for the sharing key is 10-15 min and will close out a screen share if it is being used.  Does anyone know if there is a way to increase the refresh rate of the sharing key, maybe from 15 min to a half hour?

Help! When I try to come into my private room in zoom, the system told me I need to have the newest version by the IT-Adminstrator. Where can I find it on zoom´s webpage?me Looking forward to getting information. Best regardsben44

I have read the instructions on setting up a personal link, however, when I go to my profile, the option doesn't exist.  Only the Personal ID option.  I have first level paid account option for 100 attendees.  Help!

Hi, This week I recorded two meeting and I'm pretty sure I launched the AI companion, but I never received the transcript. Is there any way to ask the AI companion to produce a summary for an existing recording? Also, can the AI companion be started after a meeting has started and a recording has started? It seems to me that the summaries I didn't get were for recordings where I launched the AI tool while the meeting was already ongoing. Thanks, L

Is it possible to generate a usage report that shows whether interpretation was used in a meeting/webinar/event?

Hi together, I've built a custom Zoom integration for a customer of mine. It has already implemented OAuth and needs to use the webinar API to add registrants via API. Creating, verifying, and publishing a whole app for the marketplace is not feasible, as the integration is custom-built. How can I use the webinar API for my customer? Thank you! Best, Max

Hello I setup zoom phone, when I call from the zoom phone app I can make outgoing calls. When I call my zoom number from an outside number, it automatically goes to voicemail. I've noticed in the backend there's an company number and an extension. In the phone settings under call handling, I cannot forward calls to the extension as the name and extension is there but it's grayed out. How do I allow for when someone calls the main company number it's transferred to an extension?

I am trying to set up auto record to local computer and, although the recording starts with the meeting automatically, it records to the cloud.  I have check the forums and docs and believe I have the recording settings  set up correctly.  I have attached a screen shot of my settings. Please advise, I need to record automatically and ONLY to the local computer. Thank you 

Hi all -- I am unable to install Zoom on my desktop Mac. I confirmed I'm downloading the correct version. I read through some of the other threads and allowed full disk access to Installer; however, I am unable to allow Installer access to files and folders (as suggested) -- it is grayed out. I've rebooted several times. Anyone have any ideas? I attached two screen shots -- one of the message I get when the installation fails, and one of the grayed out files and folder option. Thanks so much. 

Hello, I am trying to download zoom on my macbook air. Every time I download the app, it does not open and says problem report for zoom.us. Please advise.

I'm trying, as host, to post a chat so it appears in all the breakout rooms simultaneously.  Seems a simple ask! The broadcast message only stays up for 5 seconds, which is not long enough for the people I work with. A voice broadcast interrupts their conversation.  I tried a shared whiteboard but that  didn't work either. Please help!

I have uninstalled both the camera option (Snap & Xpression) but they still show in the drop-down list. Does anyone have info on how to remove these cameras from the drop-down list? #curious Refer the attached image for more detail. 

Hello!Our organization recently migrated from GotoMeeting to Zoom; still trying to figure out all the settings.I prefer joining Zoom meetings using my phone for audio instead of my computer mic/speakers (I like to pace) while I connect to the video with my computer as normal. I've found that depending on which colleague's meeting I'm joining, when I dial in (or have Zoom dial me) sometimes Zoom will prompt me to record my name, then hit #, other times it won't and simply says "You are in the meeting now". Where is this toggle setting located? My preference is it NOT prompt me for my name. I don't like saying my name, and usually skip it pressing #. The other meeting goers already see my name, picture or video, having an audio intro is redundant. It's also obnoxious when you're already in a meeting and you hear "_ has joined the meeting" instead of the usual doorbell. Not sure why phone audio folks have different functionality than computer mic/speakers. I get that if you are ONLY diali

Hi, I just tried to pass on host to another at the start of the meeting.  When I hover over participants name and click on MORE it only gives me the option of PIN and CHAT.  The Co-Host tab is switched on in settings and had no problems in a previous meeting. What am I missing ?

Hi everyone, I am struggling to contact the human virtual assistant as I want to cancel my subscription. Any info how to contact them. thanks