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I inadvertently deleted a user without transferring data to another in the process (we were short on licenses so I had to delete them before adding the new ones staff wanted, plus I wasn't asked to keep anything...). I've lodged several tickets (they just get closed) and tried the online web chat - apparently our $1000s we spend per year are not enough to get any support from a human being, other than self-help. No wonder Teams is taking market share! Anyway, does anyone know how to undelete a user, or at least change the ownership on all their previously created meetings, without the user existing any longer & therefore not being able to log in as them...? Can I override the ownership as an admin somehow to allocate to a new user/owner? Thank you!

Hi,I have dugged into all the support articles. Is there a way to include an attachment or URL to a Meeting registration or URL within the emails prior to a Zoom meeting?  

Hey everyone, I hope you're all doing well. I'm reaching out because I've been facing some frustrating issues during my Zoom classes, and I'm hoping to get some advice or suggestions from the community here. The main problems I'm encountering are poor internet connection and audio breakup, which make it difficult for me to follow along with the class discussions and lectures. It's incredibly frustrating, especially when important information is being shared, and I don't want it to impact my learning experience any further. Here's a bit more detail about the issues I'm facing: Poor Internet Connection: Despite having what I thought was a decent internet plan, I often experience lagging, freezing, and even disconnections during my Zoom classes in my intel core i7 laptop. This makes it difficult to keep up with what's being discussed and participate actively. Audio Breakup: In addition to the internet issues, I also encounter frequent audio breakup, where voices b

Hi is there a way to change the term "Busy" to 'Occupied" on the Zoom Rooms Scheduling Display ? Image 

This is very strange.  When I try to join a meeting, Zoom enters full-screen mode and tells me to "pair with a controller".  But I'm just on my desktop (Mac) at home, and I don't have Rooms at all (not that I know of). I can join from the browser, but that has its own issues.  Any idea how to avoid this?

Hi, When I record meetings (local recording), Zoom creats a file named "Recording.conf" in the meeting folder.It seems like a JSON file containing some info about the meeting, but what is it for? Is this something I can delete once I confirm all necessary recording files are fine?Thanks,Rie

I did a short test record for an interview. I then check the file to transcode it. it worked. I then on the same call started recording a longer 45 miniute interview and at the end I went through the usual steps, but now in the folder, even though the xzoom file is timestamped with the time i finsihed the interview, and the .zoom file is the right data size for the whole interview, when i click on it it only shows me that short section from the test. Has this happened to anyone? I'm very desperate to see how to fix this, I feel like the data is there but its only opening the portion from when i did the short test record.

Earlier versions of Zoom it was easy to make changes.  All I want to do is change the location of my local saves.  Everything online is years old. Can you put me out of my misery?  Lord they make things hard. 

I recently switched from Calendly to Zoom Scheduler.  I really LOVE how on Calendly I can include my Company logo.  I can't seem to find how to included my logo so when the customer receives the text they see our LOGO on the text instead of the very LOOOOONGGGGG URL.  I am a small business - by the way - and branding goes a very long way with our prospects and customers.  I switched because I wanted to streamline all the Apps I'm using for the business.  It just makes sense.

In Zoom Web, the time in meetings are correct. But when I check it in Zoom App, meeting from March to Novemner shows 1 hour early (Maybe because of DST). Computer local time is correct and set to Eastern Time. 

Hello ZOOM team. I have made my payment to renew my PRO plan, however they have downgraded me from PRO to basic in recent days. I need the platform ready, since I have been teaching courses through this platform since 2018 and I had not had any problems until today and I cannot find anyone who can provide me with adequate support or any telephone number to contact where they will answer.

Hello everyone! I am having a problem with the option "Lock Settings" on a Zoom Room. I need to disable the passcode to access System Settings, Reboot and Sign Out options. I already disabled the "Lock Settings" option, but when the system is restarted, the option enables itself back again. Is there a way to completely disable the necessity to use the Room Passcode to access these options?

I remember during Zoomtopia seeing slides cycle through for a Zoom Learning Center (I think??) coming later in 2021.  Is there anymore information on that anyplace?  How do we sign up, what courses/tracks/programs are offered, etc.  I did the 5 Zoom Learning Academy tracks already, this sounded like something different. Thank You.

Greetings. Need to know if there's a way to show a zoom meeting using the Yealink Meetbar A30 in portrait mode without having to connect a PC. Using 2 TCL 55" screen TV's (with Roku TV) in our meeting room. If anyone has any idea on how to make this work. TV's are a bit too big for the area so I was planning on rotating them 90 degrees to be in portrait, thus, I want the system to recognize the orientation when we do our zoom meetings.  Thanks for any and all alternatives/options you may provide

We currently use an answering service to take calls whenever our main reception is unable to answer. At the moment, we are having the issue where internal calls to reception that don't get answered are then being forwarded to this answering service, which is then charging us for these calls. Is there any way to setup different overflow handling for internal vs external calls, so that say any internal calls go to voicemail or disconnect when not answered, and external calls can overflow to the answering service?

Is there a way to play "waiting room music", ideally using the integrated Zoom music app? It would be great to set the tone for a meeting this way.

Meeting Summary was turned on automatically for my meeting.  Recording was turned on manually a few minutes after the meeting started.  I've received an email telling me how to access the video, audio and chat for the meeting.  AI Companion "catch up" did work during the meeting.  It is now more than an hour since the meeting ended.  I see where to access the summary, https://us02web.zoom.us/user/meeting/summary#/list, but it is grayed out.   Is a delay in generating the summary normal?  Should I expect it to show up eventually?

It will be great to have the option to send "schedule message" when the participant is "available".

I want to stop synchronizing my Google Calendar with Zoom to stop receiving calendar notifications through the Zoom app. But on the web portal, when I access Settings > Calendar, it shows a blank page. I already reloaded it, but it never works. Can you help me?   PS: I am the admin, and calendar integration is not active. See attached images.

I have moved to a new position in the marketing department. We had zoom integration for webinars and it did not work for our needs. We have since moved to Zoom Event meetings and the sync is not working within Salesforce to integrate Zoom meetings. I am really struggling and would like some help. 

Can I hold a Zoom meeting between USA and Northern Ireland?

I'm exploring different ways I can poll webinar attendees. Does anyone have a screen shot of what poll results for a rank order question would look like? 

I hold a Monday Zoom call with guests of interest to my Substack readers, then turn it into a podcast posted in the column. Is there a way I can increase the quality of the recording? Thanks! 

毎月日本円で2,300円の請求があり口座から引き落とされているのですが、zoomの「プランと請求」＞「請求」を確認しても履歴がありませんと表示されます。 同じgmailでログインしているため、同じアカウントであると思っているのですが、 一つのgmailアドレスで二つのアカウントを作ることができる、ということはありませんでしょうか。。。

I've had a Zoom Enterprise account with no issues. Last week my meetings were getting cut off at 40 minutes. When I looked at my account, it now shows Basic instead of Pro. Did Zoom downgrade the Enterprise Platform?