two licensed users can't be seen

Forum|Forum|1 year ago
June 10, 2024
3 replies
1 view

I can't assign two licensed users to any meetings, nor can they log in.

A solution would be appreciated!

Thank you,

Creating & Scheduling

Best answer by Daniel1123

I have four licenses. Two are fine. I assigned new users to the other two Pro licenses that I have. I entered the email addresses, submitted and both new users received their emails from Zoom to accept the license. I can see all four licenses used, and the list includes the two new users.

The problem is that on the web based meeting scheduler, I (As owner) can only see one of my employees listed. So, only two of the four show up.

On the mobile app, I saw the other two and can list them as Co-meeting hosts. But I can't do that online, nor assign them to any meetings.

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @Daniel1123.

Your question is unclear. Each user needs their own license to schedule their own meetings. Each user needs a separate email address.

Explain more about what you’re trying to accomplish and I’ll see what I can do to assist.

D

Daniel1123AuthorAnswer

Newcomer

I have four licenses. Two are fine. I assigned new users to the other two Pro licenses that I have. I entered the email addresses, submitted and both new users received their emails from Zoom to accept the license. I can see all four licenses used, and the list includes the two new users.

The problem is that on the web based meeting scheduler, I (As owner) can only see one of my employees listed. So, only two of the four show up.

On the mobile app, I saw the other two and can list them as Co-meeting hosts. But I can't do that online, nor assign them to any meetings.

D

Daniel1123Author

Newcomer

Solution:

Go to each user and in the users settings, in "Other" set who can schedule for each user.