Hello,

I would recommend reviewing the following support articles: 

• https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066271 
• https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068443

If those do not assist, you can reach out to Zoom support to see if the PMI you are wanting is still available and Zoom Support can request to change your PMI (if it is not in use by another account).

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake