Zoom Room Controller - Microphone - Source - Disable, HDMI (USB Capture HDMI) | Community
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Newcomer
October 21, 2024
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Zoom Room Controller - Microphone - Source - Disable, HDMI (USB Capture HDMI)

  • October 21, 2024
  • 1 reply
  • 0 views

Hello, 

The microphone is not working in the Zoom room due to t the 

Microphone - Source is set to HDMI (USB Capture HDMI) 

The other options are NOTavailable to designate the Micorphone to the source. 

We use the logitech meet up in the zomm room 

Thank you

Best answer by ZoomZoom

Hi, @N3Stuart 

 

The Zoom Room only shows as options the devices that it detects.

I would recommend unplugging any extraneous devices or cables and see if the microphone is detected. If it is not, I would upgrade the Logi firmware, followed by the Zoom Room app. You may need to factory reset the Logi device. If it works, you can try plugging back anything else you unplugged and reconfigure as needed.

 

If it does not work, I would advise to reach out to Logitech Technical support.

 

 

 

 

1 reply

ZoomZoomAnswer
Community Champion | Employee
October 22, 2024

Hi, @N3Stuart 

 

The Zoom Room only shows as options the devices that it detects.

I would recommend unplugging any extraneous devices or cables and see if the microphone is detected. If it is not, I would upgrade the Logi firmware, followed by the Zoom Room app. You may need to factory reset the Logi device. If it works, you can try plugging back anything else you unplugged and reconfigure as needed.

 

If it does not work, I would advise to reach out to Logitech Technical support.

 

 

 

 

CarlaA
Community Manager
Community Manager
October 28, 2024

Hi @N3Stuart!
I just wanted to let you know that I’ve marked @ZoomZoom's response as the accepted solution as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.