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Please can I have assistance. I have tried to upgrade to pro and twice now put my card number in and the page freezes with just a "please wait" note on it. I fear that my card will now be charged twice for this and I still don't have access to the upgraded platform. I have tried calling Zoom and get no human only messages and then being cut off. I desparatley need to get this sorted. Urgent attention woulkd be apopreciated. thank you

I raised this on the dev forum hoping it would have reached the right set of eyes.https://devforum.zoom.us/t/zoom-5-6-10-vulnerabilities-with-openssl-dll-need-version-3-1-5/98806/1 However, following a Search all prior reports of vulnerabilities have been placed within Zoom Community. Using Zoom Meetings Client 5.16.10 (26186)Microsoft Defender flags as vulnerable forCVE-2023-4807 CVSS 6.2,CVE-2023-5363 CVSS 5.9,CVE-2023-3817 CVSS 3.7,CVE-2023-5678 CVSS 3.7,Install source: https://zoom.us/client/5.16.10.26186/ZoomInstallerFull.exe?archType=x64Detected filesc:\program files\zoom\bin\libcrypto-3-zm.dllc:\program files\zoom\bin\libssl-3-zm.dllOpenSSL Version 3.1.1.0Recommended course of action, upgrade to OpenSSL Version 3.1.5 or 3.2.0Updating to 3.1.4 would still leave CVE-2023-5678https://www.openssl.org/news/vulnerabilities.htmlCVE-2023-4807, Fixed in OpenSSL 3.1.3 (Affected since 3.1.0)gitcommit see git openssl org/gitweb/?p=openssl.git;a=commitdiff;h=4bfac4471f53c

Your version needs to be 5.16.6 to sign in. Contact IT teamWhy can't I install this version?

Hi I created an urgent meeting through personal ID and need to convert it to Webinar.  

HELP!!!!  I just lost a class due to live stream on OBS not connecting to Zoom. I get a "invalid path or connection URL. please check settings to confirm that they are valid."  I lost a class due to this and I can't seem to find the right video to help with this. I've tried so many things. I need help please!

Hi all,Does anyone know why Zoom Classic Whiteboard doesn't have a simple circle in the shape section menu?  You can choose ellipse and then by carefully watching the coordinates, get close to a perfect circle but why isn't there a circle choice??  Are there any add-ons that would expand the shapes menu?

Hi there, I'm looking for instructions like these but on Android - thanks!https://support.zoom.us/hc/en-us/articles/115001077226-Hiding-or-showing-my-video-on-my-display

Hello, please help!I wanted to shorten a cloud recording by taking off the last minute, but though misunderstanding I clipped off everything else and was left with only that last minute. How can I restore this so I have the whole recording as it originally was?Thanks for any tips!

I uploaded a MP4 of a Zoom meeting recording. I'd like to trim it but I don't see the scissors icon.

I'm wondering if there is any headset with a call answer/end button that will actually end Zoom Phone calls. I've tested two different models: a Poly Blackwire C3210 and a Yealink UH34 Dual. The former is similar to an officially-supported model, and the latter is an officially-supported model. Both models feature a call answer/end button. The button on both models does work to answer incoming Zoom Phone calls, but pressing the button during a call does not end the call. It simply has no effect. A cursory skim of the Internet indicates others have encountered this behavior. Zoom's official list of supported USB HID devices for the desktop client notes "Certain Poly, Jabra, and EPOS headsets support end a meeting or hang up a Zoom Phone call when used with USB dongles and the associated applications."  This is an extremely basic telephony feature that is missing from Zoom. It is not a new concept, and I'm pretty disappointed Zoom has failed to include the feature. Is

I'm trying to log into my Zoom account and I can't because this error 1132 appears. I've reinstalled and restarted my computer, but I'm still facing the same issue. Additionally, I'm trying to contact customer support, but it's almost impossible because no one responds; all channels are extremely slow.

Long story short, sharing interactive whiteboards with 'external' users has been disabled on my account. This is causing major issues today, as I teach remotely and needed to add students email addresses so that they could collaborate on the board. It's been impossible. The message I receive when I've tried to share the Whiteboard reads 'A server error occurred. Try again later or if error persists, Contact us for help.' When I investigated this further, the account settings state that the admin has locked / disabled collaboration with external users and when I check up on the roles on my account, I am listed as an owner, with no admin having been added. Technically it seems that as the owner I should have admin permissions, but these are greyed out when I go into settings, meaning I am powerless over changing any sharing permissions. I'm at a loss at what to do. Please do advise me if you can!! 

Hello I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere. Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider.  Thanks

I have a Zoom One Pro account with me being the only user. I tried to enable the features under Settings > AI Companion. They are all greyed out. It says, "Locked by Admin". Why can't I turn them on as I'm the account owner? Thanks,Ed

Hi. - I am a Mac user. I sometimes need to share the desktop because I need two windows opened, a PDF + video, for example. The sharing screen window shows all the apps but does not show the desktop thumbnail option. I have the same problem when I connect the iPhone via USB. It just doesn't show this option to share. I started to have this problem only after the last update, 5.7.6. Can anybody help me, please.  

I wish to cancel my annual subscription which is due for renewal shortly.  How do I do this?

Hi. How can I change the name of meeting recorded. I saved it with a wrong name.

Our Zoom account has a maximum number of 1000 users per meeting. Is the host or co-host of the meeting counted in the 1000 users? 

I only have a Basic plan so that I can attend those that have Zoom meetings.  My system is telling me I need to update the app, but the instructions seem to only apply to those with Pro Plan or higher.  I need to update the app in order to attend Zoom meetings when asked.  I do not see a prompt for Check Updates in my profile as the instructions allude to.I do not want to purchase a plan when I only use Zoom when I am invited to meetings.

Yesterday I recording a zoom meeting to my computer, I can find the fil but it is empty - what to do?

I use my paid Zoom account to attend Recovery meetings and spiritual classes but have been assigned an 1132 terms violation. I have no idea how this occurred.  I have submitted an appeal and reported the error. Has anyone had success in getting their account restored?

Hi,I haven't found any information on this topic, so I'm writing to you. Is it possible to host a Zoom webinar without the Zoom windows client?

Hello,I'd like to be able to share my entire Zoom clips playlist with my team. But I don't see an option to do that. Looks like I'm only able to share individual clips. 1. Is there a way to share the entire playlist link with my team members (who may or may not be signed into Zoom)?2. If this feature is not yet available, can it be made possible by the Zoom Team?Thanks!

zoomのwebミーティングの招待状に関して、iPhoneからブラウザで参加しました。会議から退出する際、「退出」ボタンを押すべきだったと思うのですが、iPhoneの画面の左上の「完了」ボタンを押してしまい、退出しないまま、画面を閉じてしまいました。開催者が会議を終了させた場合、「退出」ボタンを押した状態同様、退出できているのでしょうか。

Windows 10でZOOMをするとき、カメラはミーティングオウルプロ(連結)、マイク、スピーカーはYAMAHA-yvc1000で丸いマイクとハンドマイク2本を使用してのハイブリット会議を録音せねがならなくZOOMの録画録音では録画のアナウンスが出て困るため、PCのボイスレコーダーに録音しました。こちら側のマイクの声は録音出来ましたが、参加者側ZOOMでの別会場の人の声が録音出来てませんでした。次回これを解決するには、サウンドの録音にステレオミキサーを有効にすればよいということでしましたが、これで大丈夫でしょうか？ハウリングやマイクも正常に使えるのか、又両方の声、ｐｐｔの音楽や声もきちんと録音できるのでしょうか？お伺いします。又、無料で使える録音のアプリなどあれば教えてください。有料アプリでもかまいません。宜しくお願いいたします。