Attempting to add Device | Community
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T
Newcomer
Tristan2001
Newcomer
October 10, 2024
Solved

Attempting to add Device

  • October 10, 2024
  • 6 replies
  • 17 views

Hello, 

 

my company recently obtained a phone to test on zoom for future office deployment. The phone model is a Yealink T46U. The problem is when we go into the device list and add device we can’t find this model number in the dropdown. We have tried both the zoom phone appliance as well as zoom rooms device. 

    Best answer by CarlaA

    Hi @joshroeda, I wanted to check in with you to see if you were able to successfully add your device. The device should appear in the navigation menu under Phone System Management > Phones & Devices. 

     

    6 replies

    sparrow
    Community Super Champion | Customer
    sparrow
    Community Super Champion | Customer
    October 10, 2024

    It's on the list of certified devices. See link below. Additionally, I was able to drop down and select that model device no issue. I suggest you open a ticket with Zoom support.

     

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242#h_746bf277-ad09-4ebc-88f5-b1f76b859b9a

    K
    Employee
    karmicrich
    Employee
    October 11, 2024

    Yealink T46u is a supported model. If you have admin privileges, you can add the device in Phone System Management.  

    You may refer to this link:  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061431

    J
    Newcomer
    joshroeda
    Newcomer
    November 11, 2024

    Same for me. T46U does not appear in the drop down list. Were you able to find a solution?

    J
    Newcomer
    joshroeda
    Newcomer
    November 11, 2024

    Did you end up getting your device on your account. I'm running into the exact same issue. Thank you.

    CarlaA
    Community Manager
    CarlaAAnswer
    Community Manager
    November 15, 2024

    Hi @joshroeda, I wanted to check in with you to see if you were able to successfully add your device. The device should appear in the navigation menu under Phone System Management > Phones & Devices. 

     

    T
    Newcomer
    Tristan2001Author
    Newcomer
    November 15, 2024

    Hi all, @CarlaA is correct here, after a while we were able to find it. It is not in the regular devices tab, you have to go to the Phone system management tab and then add it there. 

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