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K
Newcomer
Kisis
Newcomer
October 27, 2024
Solved

Change subscription

  • October 27, 2024
  • 3 replies
  • 3 views

Hello,
I have a question. If I have a monthly subscription for meetings with 1000 participants and I want to change to a subscription for 300 participants, will the change be effective the following month or only at the end of the year? Thank you for taking the time to read and help me with your answer. Have a nice day,
Suzanne

Best answer by S_K

Hi @Kisis 

 

Welcome to Zoom Community! The change should be effective immediately, resulting in a proration credit for the downgrade. It may require working with a member of Zoom's Renewals & Retention team. Ensuring you have the right plan for your business is always the goal!

3 replies

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
October 30, 2024

Hi @Kisis 

 

Welcome to Zoom Community! The change should be effective immediately, resulting in a proration credit for the downgrade. It may require working with a member of Zoom's Renewals & Retention team. Ensuring you have the right plan for your business is always the goal!

MGSR
Community Manager
MGSR
Community Manager
November 8, 2024

Hi @Kisis!

Did you see the previous response from @S_K?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR
Community Manager
MGSR
Community Manager
November 18, 2024

Hi @Kisis!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

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