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I have a voicemail greeting recorded and turned on and "Forward to Voicemail" is set but the greeting won't play. I just get the auto attendant. I can't figure out why it won't play.

I am hosting a meeting from Taiwan and my customer was unable to join. They received the following error message: 'Unable to join the meeting due to restrictions set by the host's account, error code 13215.' Can anyone clarify what specific restrictions might be causing this issue? How can I resolve it?

Since my last update on mac, the invite button does not work. I tried to change the

my laptop microphone used to allow others in the zoom meeting to hear me speak. a few months ago, a red triangle appeared over the mic icon and others could no longer hear me. this popped up: 'Your browser is preventing access to your microphone. Learn how to allow access to your microphone.'  i use edge and have windows 11 in s mode.i tried my best to check what i could, i am not that tech savvy. i checked the site permissions, allowed apps to access my microphone, checked the network sound settings. i even reset my laptop to factory default settings. nothing has worked. please help. ty!

HiI have tried to read through previous discussions and find some answers, but I cant seem to understand why I can not choose to record my group meetings with gallery view? I can not simply find in my settings that particular place I could choosethat even as an option.So I read from previous discussions that people have ticked yes to Record Gallery view with shared screenRecord active speaker, gallery view and shared screen separately - and have only checked yes to gallery view and shared screen.Where can i find these options? I cant seem to find any answers elsewhere Many ThanksSanna

Is there a way from transferring historic meetings from one Zoom account to a New Zoom account, and if so what is the procedure for moving them.

As many others have noted, Zoom frequently crashes/freezes with the new operating system.   When will zoom be updated to work with Tahoe?  

After the recent update, it’s become very difficult to manage chat messages during my Zoom sessions. Earlier, I could easily see all private messages sent by participants to the host in one place. Now, I need to select each participant to view their message, which is not practical when handling large groups. As a teacher managing big online classes, this change has made it much harder to interact with students. I kindly request Zoom to bring back the previous chat behavior or provide an option for the host to view all private messages together.

I have a link that I send out to potential attendees for meetings. I know that the link can't be re-used for the same meeting for the same attendee.  But my issue is that NEW attendees with their own links aren't able to use the link.  No one has been able to register since yesterday.  There are 58 registered now.  Is there something going on with the capacity allowed?  

I am currently unable to use my iPhone as a video camera with Zoom on my Mac mini. This setup was working fine until a few days ago. Now, Zoom no longer recognizes my iPhone via Continuity Camera.I understand this may be related to Apple's Continuity Camera functionality.  Interestingly, when I connect my iPhone via USB, Zoom does recognize it—but it only accesses the front-facing (rear) camera. Ideally, I would like it to use the selfie (front-facing) camera instead.Both my Mac mini and iPhone are updated to the latest OS versions, and I have tried restarting both devices, reconnecting them, and reinstalling Zoom, but the issue persists.  Does anyone know what might be causing this?

How do I use Zoom Docs to make an AI from a Zoom recording of a meeting recording? I am not having much success searching the help files and uploading recordings into AI Companion 

Greetings,I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency). I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.   Any help would be appreciated. 

There are a number of entires in your problem database but no help.  Instead of your own image, you see an eyeball with a slash thru it.  Camera is on, audio is fine. I can see and hear the other meeting attendees.  Is this a setting somewhere?  Please help.

Suddenly, one participant's display doesn't show her, just a black screen with what looks to me like an eyeball with a slash through it. She can see everyone else and we can all hear her. I checked her menu and video is started. This just started two weeks ago. Any thoughts? Thanks.

Zoom chat gets stuck and doesn't auto scroll to the latest messages, I am in a big group  and many times it stops scrolling and you don't know if there are new messages or not, so I don't get information in a timely manner, then I  start scrolling and there are like 10-20 new messages, then it works for a few seconds, and stops - gets stuck again. Using IPAD pro , zoom on iphone also has the  same problem. everything is up to date, fix it please , or let me know how I can downgrade to older versions if it is possible. Thanks

Buenos días, ¿Existe alguna forma de habilitar que el nombre de la sala aparezca también en los controladores de Zoom Rooms, tal como se muestra en las pantallas de proyección? Saludos.

I am trying to connect zoom to ReStream.io and I previously had integrated with Otter.ai. I disconnected otter.ai, took the zoom app off of my account. Now everytime I try to select livestream with RTMP it says it is "connected to livestream...but it it not- it's still trying to talk to otter.ai! Soooo frustrated. Anyone know what i am doing wrong? I can't seem to find the original fill in the blanks for the url and streaming code. The input options are gone under the livestreaming option.

Hi, Have had zoom for meetings every Tuesday for a couple of years. I cancelled to use a free service then changed my mind. Re signed up on zoom, now a different link, code and password. Not a free or business account. One of our participants in Washington State I believe only uses her phone to connect. She is unable now with this new sign up. I do not know where in all of the information on the site how to fix this issue. I sent her a list of phone numbers but nothing works for her. How can we fix this issue before tomorrow night? I submitted a ticket but do not know how quickly they respond. thanks a million for any help.

We are using Zoom pro for the streaming of webinars since corona hit. We keep our cloud recordings for a very long time, since our customers want to view the recordings of our sessions afterwards.  This morning I cannot find any cloud recordings. It is like they were all erased? That is a big problem and we need them back because clients are constantly asking for the recordings of sessions. What could be the issue here? Thanks, Heidi 

Can't schedule the meeting. Error code : 4294967295.

With a recurring monthly committee meeting, is there a way to provide access for a guest/non-committee member to attend a single instance of the monthly meeting - without giving the guest the actual recurring meeting link (or having access to the link once inside the meeting)?  As in the guest would be invited to sit in for one monthly meeting instance, before being admitted to the group.  Hope this is clear. thanks! 

Hello, Does anyone know if it is possible to redirect to an external url (thank you page) when someone completes their meeting registration? Many thanks 🙂

Hi, I hope you can help. I've been using Zoom for teaching online classes since lockdown without any issues. Recently I've been having issues with participants losing audio after I spotlight myself - they can hear me but I can no longer hear them. Their audio was fine before I'd spotlighted myself. How can I resolve this? Or what advice can I give my students to help them resolve it at their end.I'm on Mac OS15.6.1 with the latest version of Zoom (v6.5.12)Thanks for your help & advice.

I need to join a meeting in Microsoft Teams tomorrow, and I want to use a virtual background that I have in Zoom.  But I cannot find where those background images are stored on my computer.  I need the image file so I can add it to my Teams backgrounds.  I've searched my computer several times, but found nothing.

I use Zoom docs daily and find them quite useful.  Most of the time I'm not interested in using covers, but they are helpful in some cases.  I understand that I can upload custom images to use as page covers and that the maximum size is 20MB . . . but that is literally the ONLY information I can find *anywhere* about working with covers.  Is there any documentation available on this?  It is clear that images resize and scale dynamically but it is not clear how this works or any suggestions on how to create headers effectively that will look as intended at various sizes.  Is there a Zoom Docs documentation resource that I don't know about?