Changing 'Locked by Admin' settings? | Community
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D
Newcomer
Dnelson024
Newcomer
April 10, 2023
Question

Changing 'Locked by Admin' settings?

  • April 10, 2023
  • 6 replies
  • 103 views

Greetings,

I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency). 

I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.

 



Any help would be appreciated. 

    6 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    April 11, 2023

    Hello @Dnelson024 

     

    If you are the new owner of the account, ( verify under Account Profile that you are the owner ), you should be able to go under Account management -> Account settings -> Meetings and remove the locks for the meeting features

    If you are not the owner, Please work with Zoom support by opening a ticket.

     

    Hope that helps

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

      D
      Newcomer
      Dnelson024Author
      Newcomer
      April 11, 2023

      Perfect. Thanks!

       

       

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      April 11, 2023

      Hi @Dnelson024! I am happy you found these replies helpful 🙂

       

      As a quick reminder, please accept the reply as a solution if it helped to solve your issue. 

      Thank you!

       

      Carla,
      Zoom Community Team

        D
        Newcomer
        Dnelson024Author
        Newcomer
        April 11, 2023

        Done! Thanks for the quick, effective help!

        S
        Newcomer
        SharpKnifeWoman
        Newcomer
        October 26, 2023
        This post has been deleted.

        My problem is the same as his. I am the owner and I need to be the Admin, your instructions say to contact our Zoom administrator but we have none! We are it. So what do we do to access things "locked by admin"? 

          C
          Newcomer
          CBaus
          Newcomer
          January 11, 2024

          I also am locked out as the OWNER. Says "Locked by Admin" - This is a ZOOM GLITCH not a user error.

            O
            Newcomer
            OC-2024
            Newcomer
            January 22, 2024

            Same. I followed the instructions above, and it just took me to the same screen where the options are locked by admin 🤷🏻‍♀️

              S
              Newcomer
              shartwig1
              Newcomer
              February 9, 2024

              I was misreading the information provided. I finally figured this out! What the very first person is saying is we've been going to meetings and trying to adjust the settings in there. We actually have to scroll to bottom to ACCOUNT management, then account settings, then whatever setting you want to adjust. You have the ability to lock there. You just have to be under that section in order to do so!

                A
                Newcomer
                ahsanpixelpk
                Newcomer
                February 26, 2024

                Under Account Management Tab no account setting tab is showing.

                  B
                  Newcomer
                  BKHlovesgames
                  Newcomer
                  February 27, 2025

                  You have to put in a credit card information into billing after that then the Account Settings will be visible.

                  K
                  Newcomer
                  KCo2
                  Newcomer
                  August 30, 2024

                  And the Chat bot is USELESS!!! so frustrating. I cannot live chat with a human but I chat with the world's worst chat bot, that does not offer solutions to questions asked.

                  How does one start a ticket?

                   

                  K

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