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Hello - My camera has stopped working in Zoom calls. It is a built in camera on my Lenovo computer. My Camera app works and my video works on Microsoft Teams and Google Meet. Here are the steps I've done so farLog out, log back inConfirmed Security permissions are turned on for the Camera on ZoomConfirmed my built in camera slider is in the proper positionConfirmed no other application is open using my cameraUpgraded ZoomRebootedUninstalled and reinstalled ZoomThe camera video feed just remains black and my camera light on my computer slowly flashes a couple of times before stopping altogether. I have received a message once saying the background was taking a long time to load and asked if I wanted to proceed without the background (I had Blur turned on), and I said yes, but it still didnt work. I have since turned blur off and the camera still doesnt work. 

Hey Zoom Events Community! Following today's Office Hours on AI content generation, I'm curious - what's your most surprising AI success story? Or maybe your biggest "well, that didn't work as planned" moment? &#x1f605 I want to hear about it! 👇 Reply below and share! What did you try? What happened? What did you learn? Who's brave enough to go first? 🙋‍

Hi everyone, I had an important meeting but I can't open the file. I get the message “Cannot open document ‘double_click_to_convert_01.zoom’. zoom.us cannot open a file of this type.”I tried to find a solution on the internet, and one looked good (make a new recording, pause, and move the “broken” files to a new folder, stop recording). But that didn't work. I don't know what to do anymore. I have a MAC. 

Hi there,  I have the Zoom Pro licence. I am the one using the licence, but have added an admin with a basic account. Even though I have granted the role of admin, he cannot see any cloud recordings.How and where can I change that? I have been searching for answer for about an hour now and am still clueless Best regardsTimo

For some reason this week 1/8/2023 when i am on a zoom call my screen is just a blank grey screen with a laptop icon in the middle of it when the camera is on. There seems to be no way to actually to speak to anyone if you live in the UK for technical support and the bot is as useful as a chocolate teapot. Any suggestions as to why this 

I am trying to demonstrate some things to my participants using Share Screen, Screen.  It was my understanding that when I choose the Screen option, participants could see WHATEVER is on my screen.  So, first question:  Is that true or false? In particular, I was logged into my Zoom account via my web browser and was showing some of the back office features.  But when I then opened the Zoom APP on my desktop, the interface popped up as usual and I could see it, but my participants could not. Wondering if there's a conflict with being logged in via we browser AND being logged in on the app at the same time? Any thoughts would be much appreciated.  Thanks.

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly.  Most of us here know this is a game of whack-a-mole but does not always look good for our reputation. Thanks in advance.  

Hello! My Zoom app keeps on crashing when joining a meeting, it would open the audio and video preview window then once I click join, it would crash and attempt a rejoin but crash again. However, when joining through the web app it works perfectly fine and also when starting my own meeting. I have restarted my laptop, updated all drivers (video and audio), did a cleanzoom uninstall and reinstalled Zoom's latest version, and disabled hardware acceleration in the Zoom settings. I have also adjusted the sample rate and bit depth of my recording devices seeing how this fixed the same issue for others in the Zoom Forums, unfortunately this didn't fix it for me . 

I can't disable the passcode for meeting(toggle is grayed and shows locked) even though the waiting room is enabled. Isn't it supposed to be one or another? Or did they changed the regulations? (Still showing atleast one of the security measures are required in the security settings). 

Hi, After polls host shares results with participants. But participants only see the percentage displayed. is there a way so they can see the counts without sharing host's screen??Please advise. Thanks.

Hello, my Zoom is having an issue. When I watch a video shared through Zoom (the video has both voice and music), I can only hear the voice in the video, but not the music.I’ve tried using a different headset, but it still doesn’t work.When I play the video directly on my computer, I can hear it normally.The issue only occurs when I play it on Zoom or when someone shares it with me on Zoom.The same issue happens on my phone as well."Thank you

When I start a meeting, it automatically open in full screen mode. Is there a way to change this? I'm not referring to sharing a screen, it's when I start a meeting.

I recorded two zoom meetings (6hours & 3 hours) on my desktop. Both of the video seemed being recorded smoothly,  but when I opened the mp4 video, both of them don't show the screen. I can hear the voice, but I cannot see anything. The screen is all black. Is there anyone who knows the reason and how to fix this? Thank you. 

How does Zoom name files beginning with GMT?  Do the digits after meaning anything?  It is weird that it uses so generic file names which makes them to identify FOR EXAMPLEG M T  |  A B C D E F G H - I J K L M N _ Recording DO THE Numbers A - N represent anything such as timestamps, recording IDs, or anything useful or is it Random?   I have a bunch of downloaded meetings in a folder and trying to identify which is which.

In Zoom Room installer version 5.11.7, the login password was stored in the windows registry.The password was stored in HKLM/software/microsoft//windows nt/current version/winlogonWe have recently upgraded to version 6.6.4 and it appears that the password is no longer stored in registry.where is the password stored now ?was this change part of recent security enhancement ?which version  introduced this improvement?  

Hello everyone!The first time I used Zoom and Workspace in my Laptop (in 2023), the Zoom software was downloaded and installed by a literate-Linux system friend. However, once I updated the Zoom version (2024) and my aforementioned friend and to downloaded and installed the updated version, my Zoom Workplace was no longer ready to use it. For that reason and since then, I have to join my Zoom account through the Zoom Web interface.The worst part of it is that: the Zoom always asks me to join my Zoom meetings through my Zoom Workplace and sometimes it simply does not allow me to join any Zoom meetings. It is really bothering. I am about to cancel my Zoom account.Do you have any suggesting I could do before I proceed to cancel my Zoom account? Thanks.

Hello Up until now, Zoom could not find the solution where sharing my screen of not having those dark shadows projected to the viewwer. Pls update and change that so those dark shadows are not seen by our audience viewer. This issue does not happen in gmeet, teams, or webex, only in Zoom. Please try to fix that.I think I made myself clear. If there is already a know hoy for that, please share it.Zoom is one of the best for the many features it has, only the problem mentioned above is the issue.Pls acknowledge receipt and replyRgds 

My company recently started using the Zoom phone system.  All of our users sync their Contacts with Microsoft Office 365.  The Zoom Workplace app includes "Company contacts", which appears to be any user with a Zoom account and phone license.  So we have duplicates now.  My users are complaining that when they look up someone in the company on the Zoom app to call, they have two entries for everyone...is there a way to hide just the "Company contacts" directory? 

My team all work remotely and use contact center to take calls from clients- Is there a way to create a training program where we can take calls in a zoom meeting  using the contact center? We have not been able to figure out how to be in a zoom meeting, but be able to train on taking live calls. 

In a setting where Zoom is used to conduct a seminar, sessions are recorded with the “active speaker” option enabled, meaning whoever speaks gets featured in the main window (not gallery view), and hence should theoretically get featured in the recording (local recording enabled, in this case). Never had a problem with this setup until recently (September 2021).   The issue is as follow. The active speaker appears (is featured) in the main window, but the recording instead records the screen of someone else in the attendance (not speaking, apparently at random).  Hence, the actual active speaker does not appear in the recording, even if during the event the active speaker does occupy the main window. Instead, we get the recording of someone listening to the active speaker (and the sound of the active speaker). There is no way of knowing there is an issue with the recording until it’s too late. Any idea about how to prevent or fix this issue?

I am hosting a webinar but do not want attendees to be able to see/use the "raise hand" button. How do I remove that option for a webinar? Also, is it possible to prevent other panelists from seeing the # of participants/attendees and their names? Thank you

When I record meetings, Zoom is only recording the video of the person who has joined the meeting, not my video. It used to switch back and forth depending on the active speaker, but now that has changed. I'm a coach and having both sides of the conversation is essential for my business. It will record both videos in Gallery Mode, but not Speaker Mode.   I have tried "See myself as active speaker," but that's an untenable solution. I need to see my client's facial expression while I am speaking to do my job, and it's very jarring/unpleasant to see myself speaking.    Is this happening to anyone else? is there a known fix for it? If I don't get this fixed, I'll have to leave Zoom and find another solution because this is an essential part of my business. 

My microphone has a delay during meetings; I start speaking and no one can hear me, it takes several seconds to activate. I have an Acer DTSX laptop and Windows 11. Can you help me?

Recommendation: Add Zoom Rooms to Microsoft StoreMaking Zoom Rooms available through the Microsoft Store would simplify enterprise deployment and management.Companies would no longer need to download or update .exe files manually.IT teams could deploy Zoom Rooms directly through Microsoft Endpoint Manager or Intune, ensuring consistent installation across all devices.Updates would be handled automatically by the Store, reducing IT overhead and keeping systems secure.Distribution through the Store ensures organizations are using the official, validated version of Zoom Rooms.Conclusion: Adding Zoom Rooms to the Microsoft Store eliminates repetitive manual updates and provides enterprises with a secure, scalable, and efficient way to deploy and maintain the application.

I've noticed that sometimes my calls drop unexpectedly or the audio becomes choppy, even though my internet connection seems fine. Has anyone else experienced intermittent call quality on Zoom phone, and are there any tips to improve stability? It’s becoming a real headache during important meetings.