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Newcomer
Mark1809
Newcomer
August 4, 2023
Question

grey screen

  • August 4, 2023
  • 2 replies
  • 11 views

For some reason this week 1/8/2023 when i am on a zoom call my screen is just a blank grey screen with a laptop icon in the middle of it when the camera is on. There seems to be no way to actually to speak to anyone if you live in the UK for technical support and the bot is as useful as a chocolate teapot. Any suggestions as to why this 

2 replies

P
Newcomer
PAProductions
Newcomer
October 15, 2025

Hey Mark1809,

did you ever get this issue fixed? I'm having the similar issue with my zoom camera? 

S
Newcomer
stepheng1
Newcomer
November 25, 2025

I am getting the same problem:  when i am on a zoom call  on my laptop my screen is just a blank grey screen with a laptop icon in the middle of it when the camera is on.   I have to use my phone, which is not satisfactory.   should I reinstall zoom?  I have a paid version of Zoom.  How  easy is reinstalling? 

MGSR
Community Manager
MGSR
Community Manager
December 4, 2025

Welcome to the Zoom Community, @stepheng1! Kindly reinstall the app with the latest version.

Reinstalling Zoom is a straightforward process. Here’s how you can do it:

  1. Uninstall Zoom:

    • On Windows: Go to Control Panel > Programs > Uninstall a program, find Zoom, and uninstall it.
    • On Mac: Open Finder > Applications, find Zoom, and move it to the Trash.

  2. Download the latest Zoom client:

  3. Install Zoom:

    • Open the downloaded file and follow the on-screen instructions to install Zoom.

After reinstalling, sign in with your account and test your camera again. This process usually takes just a few minutes.

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