Products

Asking assistance, I am using Huawei Matepad 12X 2026 and I installed the Zoom from Zoom website and Gbox / App Gallery.The issue is when I initiate a meeting or join a meeting, it always say "Allow the app Zoom to access the USB device", A tick box says "Use by default for this USB device.". Actions are Cancel and OK only.It always popup 5-10 sec. I dont have any device connected. I reached out to HUAWEI for support and was advice to report it Zoom as they are investigating it on their end too. Unfortunately the zoom chatbot wont allow me to contact agent, but encouraging me to use the online resources, yet it mentioned that information is not available anywhere else. So really what to do?

Up until a few  months ago my external speakers worked fine on Zoom meetings. Now only my laptop speakers work with Zoom. At first I thought it was an issue with the connection with my particular speakers so I checked with other speakers and have the same issue. Both sets of speakers enter on non-Zoom activities so it appears this is a software issue with Zoom.

I sign in using my gmail account however in my account -> Settings-> Main & Calendar: it s showing an old email I no longer have access too. This prevents any invites I get in gmail from showing up within Zoom. I have tried removing/updating this within Zoom but it keeps returning. Any ideas?

Dell laptopDebian 12.9 amd64Zoom Workplace 6.3.6SSO sign-in (Okta) Every time I quit the app and restart it, I am met with a Zoom login prompt and my Settings are reset to default, even though I check the box on the login screen to keep me signed in. As for settings, all are reset to default each time I launch the app and log in. For example, I can set the following:General : Ask me to confirm when I leave a meeting: noVideo : Original ratio: yes, HD: yes, Mirror my video: no, Turn off my video when joining meeting: yesAudio : Automatically join audio by computer when joining a meeting: yesTeam Chat : Show my status as Away when I am inactive for __ minutes: no I close the settings window and these preferences are preserved for days and through multiple meetings, as long as I leave Zoom running. I can even sign out and back in, and settings are preserved as long as I didn't quit

I am unable to share my screen when I join from my browser. This is the first time I've ever had this issues and my co workers are experienceing the same issue. When panelists join from the app, they are able to. Was there a Zoom update that limits the ability to share screens from the browser?

Since yesterday I noticed that none of my questions in the Q&A were answered but seeing other participants questions being answered. I attended three meetings this morning and none of my questions were seen by the other participants. How do I fix this?    

Whenever you share your screen and open anything, if you drag it to the bottom of the screen, it ends up covering the taskbar.This is SO ANNOYING.My computer is configured so that nothing ever covers the taskbar, and it works perfectly. But as soon as I share my screen, Zoom overrides this setting and allows windows to cover the taskbar anyway.Also, six years in, and we still have those black bars all over the screen whenever we share our screen. This bug has been known for way, way too long.Hello Zoom? Anybody home? Edit : I'm on Windows 11.

I recently updated Zoom on my Mac, but now it says my computer is too old for the newest version. I’m running macOS Monterey version 12.7.6.Could someone please provide a download link or guidance for an older Zoom installer that is compatible with my system?Thank you!

The Zoom Timer app no longer works for me as of yesterday. I have never had trouble with it before. I have uninstalled and reinstalled both the Zoom app and the Timer app within Zoom, and restarted my computer. The problem remains. When I open the app, the Timer logo flashes briefly and then I get a black screen instead of the timer. I am running macOS Catalina 10.15.7 and Zoom version 6.2.10

Is there a way to download or save the AI summary to a word processing application? I only have the option to share, edit (on screen in Zoom) or delete the summary. I have the Zoom Pro license. 

I see how an AI summary can be pulled up in documents and then exported to a PDF.  Is there a way for this to happen automatically?

Lately after updating my zoom, it never allows me to re-add my virtual background image. It looks like image is uploaded but at the end it doesn't show up in my zoom profile to be picked as preferred option. I tried everything and I'm really frustrated. I've tired everything such as updating the desktop zoom app, signing out, looking at my web profile to ensure everything is active etc. Any help?

How do I prevent Zoom Workplace on macOS from popping up unexpectedly every other week or so? It is disabled as a startup item. I don't have a calendar integration set. It starts and asks me to log in.

Hi all,I've been having the same recording problem with meeting and webinar recordings for some time now: some - not all - have too low a resolution. The video is then blurred in the recording (I record on my own computer).As always, I use a strong photo lamp and a screen lamp, and I also have a lot of daylight. I haven't found a way to change the resolution.  I am using Zoom recordings several times a week since 2019 and the problem only arose last year.Can anyone help me? Would be so great!

Hi thereI have installed and uninstalled Zoom more than 10 times to try prompt when I share my screen and audio the audio drivers to install on to my Mac yet there is no 2nd screen (attachment - supposed prompt screen) to ask me to install the drivers.  I've made sure my privacy also allows for Zoom to not be restricted.Please help as there is nowhere online that resolves the issue.Thanks

When i record a video on zoom the quality is very fuzzy. It has always been this way on paid and free. The HD option is always selected. Is there a way to fix this or is the only solution to use a completely different platform. 

Happy New Year, Zoom Community! 🎆🎉 Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.   💡 Why attend? Each session helps you: Build deeper product knowledge Troubleshoot challenges in real time Discover new ways to improve productivity and collaboration 📅 January Lineup   👉 January 7 – Zoom Workplace Open OfficeYour first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with

Happy New Year, Zoom Community! 🎆🎉 Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.   💡 Why attend? Each session helps you: Build deeper product knowledge Troubleshoot challenges in real time Discover new ways to improve productivity and collaboration 📅 January Lineup   👉 January 7 – Zoom Workplace Open OfficeYour first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with

Happy New Year, Zoom Community! 🎆🎉 Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.   💡 Why attend? Each session helps you: Build deeper product knowledge Troubleshoot challenges in real time Discover new ways to improve productivity and collaboration 📅 January Lineup   👉 January 7 – Zoom Workplace Open OfficeYour first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with

Happy New Year, Zoom Community! 🎆🎉 Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.   💡 Why attend? Each session helps you: Build deeper product knowledge Troubleshoot challenges in real time Discover new ways to improve productivity and collaboration 📅 January Lineup   👉 January 7 – Zoom Workplace Open OfficeYour first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with

I have a medical billing company based in apkistan providing the servics to the usa, now i need a us zoom number for my company, i tried several times to buy the number but unable to complete the process. anyone can guide me to get the zoom us number from pakistan.

I am trying to confirm the exact behavior of Zoom Events Production Studio regarding speaker video tiles.If a speaker is assigned to a tile in a Production Studio scene but their camera is turned off, what appears in the live view?Does the tile remain visible (for example, showing a placeholder, profile picture, or name)?Does it remain as an empty/blank tile?Or does the tile disappear entirely from the live output?My goal is for a speaker’s tile to disappear automatically when that speaker is not on camera. I have reviewed the Production Studio support documentation, but this behavior is not described.If anyone has confirmed information from Zoom or has tested this behavior in a live Zoom Events environment, I would greatly appreciate your input.

I'm running Zoom on Windows 8.1  daily for several years without almost any issue and I've just updated Zoom to version 5.16.1. This version redesigned the annotation tool bar. It's great you can place it vertical but now I have a problem: I can't change the size of the text as I used to do it in the previous versions. Is this problem a bug in the new version or there is a way to do it that I don't know?  Please help me solve this issue. 

Is it possible to use two poly bars for one Zoom room? I know you can use this with Huddly cameras, but using two poly bars in the same space would be amazing. I tried reaching out to HP, and they said it is possible, but it was not a confident response. 

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