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We’ve identified that inbound calls routed via call queues do not register on the call board, while outbound calls via call queues reflect immediately. Calls associated directly with employee-assigned numbers also record as expected. Please see the investigation notes below: • Call (Outbound) from DD (assigned number) – Reports data to call board• Call (Outbound) from Call Queue number – Reports data to call board• Call (Inbound) answered on DD (assigned number) – Reports data t

We have a contact centre flow that has a number of collect input widgets after send media widgets in the flow. My MD wants to hear the caller speaking during the interactions. Is it possible to have a call recording of the interaction at this stage even though the caller is interacting through a menu?Here is a screenshot of the flow.  

Hey there! Last week I got my Zoom Pro: As far as I understood I no longer have 40min limit unless someone who doesn´t pay for any Zoom suscription makes the call, right? Otherwise I have up to 30 hours? Last week I was on a videocall I had programmed and all of a sudden my Zoom kicked me of the call. (This happened 2 times) Any idea what´s going on? Is it possible that if my internet connection is not the best this may be the cause?Thanks! 

Hello Zoom community, I am in a pickle.  I have a number of meetings that I have set with "No Fixed Time" in recurrence. I have set a new meeting today and I cannot find how to make it the recurrence "No Fixed Time"  In the drop down menu it does not have that option.  What am I doing wrong?  -- Thank you!  -- Dennis

Hello, I am using Zoom on a Samsung Galaxy Tab S8 Ultra (Android). After the latest Zoom update, the camera behavior has changed significantly. Previously, I was able to use the tablet’s ultra wide-angle front camera, allowing a fully zoomed-out view. This is essential for my use case, as I teach fitness and movement-based classes and need a full-body frame. After the update: Zoom automatically crops the video (auto-framing / auto-crop)There is no “Fit / Fill / Original aspect ratio” optionWide-angle view cannot be selected or locked  The device hardware fully supports ultra wide-angle video, so this appears to be an Android Zoom app behavior, not a device issue. Is there: A way to disa

Hi, What should I get if I would like these features:I would like to call USA number from outside the USA(maybe from Japan or Indonesia) I have USA phone number and would like to link it to Zoom without porting. I understand this way I won't be able to receive call, but I would like to call my acquaintances in the USA, and it still shows my number in their phoneLet me know please

I am requesting immediate help with two recurring issues that are impacting our meetings. I have already contacted support multiple times, but I have not received a resolution.Issue 1: Unknown third party participant joining our meetingsEvery time my boss and I join a Zoom meeting, a random third party participant joins automatically. It appears as a blank or black tile and shows the name “Netic”. We have disabled AI Companion and auto-recording across our settings, but this participant still joins even after turning those features off. This is a serious security and privacy concern, and we need to understand exactly what this participant is and how to permanently prevent it from joining any meeting.Issue 2: Auto-framing will not stay disabledAuto-framing keeps turning on or staying active even after I disable it. I have turned it off multiple times, signed out and back in,

Is there a way to add or import someone else's weekly recurring meeting within zoom to my zoom scheduled meetings-so when I click My Meetings it is listed automatically there and I can join right from the zoom interface? Seems like there should be a way within zoom to add a scheduled meeting I always attend but someone else hosts to My Meeting list/ schedule? I'd like to be able to join the meeting directly from the Zoom app without having to look for the link or meeting ID and password. I don't want to use outlook or calendar apps to set reminders etc. Specifically asking if this is possible through Zoom. Thank you. 

The Zoom AI Companion is using incorrect pronouns in the meeting summary. Please update the logic used for determining pronouns to either use the pronouns provided by the user within their Zoom account and/or always use gender neutral pronouns.

I would like to disable two factor authentication. I have followed the Advanced, Security, click the toggle, and have received an email today the TFA has been disabled.  Yet, when I next went to log-in to Zoom I was asked to enter the TFA code. How do I actually disable TFA please?

The update on Jan 12 changed how zoom meetings links in a chrome browser behaves to open directly in the web app, and it appears there is no option to go back to the old functionality. This would probably be fine if the web app had virtual backgrounds, but it does not. Has anyone found a way around this? Not all of my meetings are in the zoom calendar. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066432“Chrome OS users accessing Zoom meeting join links are automatically redirected to the Zoom Web App (ZWA) without displaying an intermediate page. The system recognizes that Chrome OS devices do not support a desktop app and eliminates the unnecessary Launch Meeting step. When ZWA is installed on Chrome OS, the app automatically opens using the meeting link. This streamlined process reduces the

We are holding an event next month that offers attendees a professional development certificate upon completion. For those registered who cannot attend, we would like to offer them the opportunity to watch the recordings of the sessions so they can then receive the certificate. I have been trying to find where you can access the analytics of who views recordings from the LOBBY (not the Zoom web portal), but I'm not able to find this information anywhere. Is there a way of accessing those analytics? 

My audio keeps dropping out in the middle of meetings. I quite often have two meetings back to back, the first one this evening was fine, then the audio cuts out during the second then this message appears, "low system audio may affect your audio quality. Try closing down some applications to improve performance" I don't have any other  apps running on my laptop, I've closed everything down, I even make sure the cloud isn't backing up in the background. So what could it be???? It's becoming very annoying as I rely on this for my business. Could it be something to do with the Zoom apps? I would appreciate someone getting back to me. Many thanks.

Hi, I have uninstalled Zoom, reinstalled, checked camera settings all are on (But Zoom not showing in the list)  including web, allowing it.  But no video when I open the app for meetings.  I am on Firefox, windows 11.  I have cleared cache and restarted multiple times.  Had an important meeting today and I was the only one without video.  Sad!   Does anyone know how to get Zoom to show up on the apps that will be allowed camera access? Thank you.

We are working on a project for a group of students to serve as on-call drivers for times when the department does not have availability.  We are looking for a solution for contacting said on call driver. Our students do not have Zoom accounts, and we do not create ‘dummy’ accounts. Other than creating a number and changing the forwarding all the time, is anyone aware of another solution we might utilize?

Folks, When I use the Zoom Outlook Plug-in it auto populates the body of the Calendar invite with my companies info and link,  dial numbers, etc. All is good, but if I type a message on the body before clicking the plug-in it pushes my message to the bottom. I can assure it will not be read if not on the top! How can I change so the plug-in populates BELOW my message?Thanks in advanced for your help!  LM

How to create a more permanent meeting ID for a meeting that has already been set up with 10 digit meeting code in 2020. This is an AA meeting and the meeting link will show up in an online schedule. It is twice a week and is using the original zoom link established in 2020.  Therefore the 50 meeting limit doesn't suffice . 

Hello Everyone:I've tried customizing the waiting room but users keep seeing the default zoom screen when they log on.I tested the various options - logo, image, etc. and successfully saved but it's not displaying on the users end. Also restarted the laptop to see if that would help, but it didn't. Signed out of Zoom settings as well, but that did not help either. Everything else I change has taken effect except the waiting room customization.*Pro licenseIs anyone able to assist?

My app version needs to be 5.12.2 or higher to sign in. How do I update my app.?

It's been probably up to one year since I tried to upload my own virtual background for Zoom meetings. It never allows me to do so. It looks like image is uploaded but at the end it doesn't show up in my zoom profile to be picked as preferred option. I tried everything and I'm truly desperate. It seems like such a simple thing and yet it's not working. I found it bit ridiculous. I'm using Zorin OS, which is Linux Ubuntu.

Client is asking when the feature update in Zoom to allow WFM with Read Only access?

I manage multiple call queues and trying to find a way to have a dashboard to monitor volumes, wait times, svc level and who is logged in and out for all queues in 1 location. I went to the Zoom Learning Center and the first lesson tells me to open the Zoom Desktop Client and select the Zoom Contact Center Icon at the top menu.  I don't have that icon.  I downloaded the most current update and still not there. What am I missing?

When I set up the meeting I selected to record the meeting. I hosted on my android phone using the Zoom app. I can't find the recording. On the app, I don't see a Recordings tab. I have a regular zoom account, I don't pay for any add ons. Help, please! 

My account is paid (Business) and I ma in Malaysia. My students in mainland China are still unable to join my meetings and get error 13215. But it was perfectly fine previously. They were able to join my classes. How can I resolve this?

How can I disable the option to include an image in Zoom Events for a multi session event? I don't have images for all of the sessions and dont want to see the blue tubular picture that is automatically used by Zoom Events.