HOST RESTRICTION 13215 | Community
Skip to main content
S
New Member
Santhya Vijayakumar
New Member
January 25, 2026
Question

HOST RESTRICTION 13215

  • January 25, 2026
  • 1 reply
  • 13 views

My account is paid (Business) and I ma in Malaysia. My students in mainland China are still unable to join my meetings and get error 13215. But it was perfectly fine previously. They were able to join my classes. How can I resolve this?

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    ExpertswhoJohn
    Community Super Champion | Customer
    January 25, 2026

    Yes, this is a problem with China.

    Zoom Error Code 13215 means you cannot join meetings hosted by a specific user, and it primarily affects free users located in China who need to upgrade to a paid subscription to join the meeting. To resolve this, China-based free users should upgrade to a paid Zoom account. If you are not in China and still receive this error, or if you believe the host is blocking you, you can submit a support ticket or request a refund for the host's account. 

    You may want to try having your students using VPN.

    It has been suggested this is a China issue, not zoom.

    all the best

    John
     

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.