Products

I’m using personal zoom and I see where you can add on desktop but what about mobile app for google calendar?

The AI meeting summary is turned on to automatic, but it is not beginning automatically. Any answers?

I have a client who has a large amount recording in their app.  The updated to the latest version and all of the recordings need to be converted for some reason?  They are currently in .mp4 format and play when you click them manually but not thru the app. There is an option to convert and states it can not find the files double_click_to_convert_01.zoom 02 etc Whats the point of this?  Will they still play natively?  How do I convert the files? Thank you.

I am trying to figure out how to allow an executive admin to trim their bosses Zoom meeting recordings before it is shared out with others.  Have tried setting as alternate host.  Even created a role based group and added both her and the boss into that group and allowed recording management privileges.  She still cannot see the scissors on the recordings especially past meetings. Does anyone have a suggestion on how to allow her to see and edit recordings of her boss. 

I have tried restarting my camera, switching cameras, selecting reset to all settings, and also generating other virtual backgrounds. In addition I have restarted Zoom and my computer many times. I cannot get this virtual background to go away. I must be missing something simple and easy. I am hoping that someone can provide me the easy answer to fix this.  https://www.dropbox.com/scl/fi/qtkt05rp84fpjec0yjt0a/Screenshot-2024-11-27-at-9.43.05-PM.png?rlkey=2expns9rt5ycf2ofchwmjv4bo&st=h1fq041g&dl=0  Thanks! Kevin

Our organization currently has Zoom integrated in our Salesforce org and we currently have millions of Zoom Event records. We would like to start archiving or deleting some of these records, however everytime we do, it emails all the recipients on the event. Has anyone found a way to delete/archive these records? Based on my prior research, we can do dataloader but defining the criteria for that isn't the easiest or most efficent way to delete.

I'm trying to create a document from a meeting however the "advanced templates" are greyed out and I'm getting the following error:"Advanced templates can’t be chosen because the meeting transcript isn’t available" I do however have access to the transcript and meeting summary. I do have Docs content generation and revision with AI Companion enabled on my account. What am I doing wrong?

I saw another thread on this and the solution is not quite what we need.  We have weekend queues that only have one person in them each weekend.  Sometimes they are in areas with Internet service that is not optimal. But still at least 4G service. We try to have them on Wifi as much as possible but still I'm finding that oftentimes they're phones do not ring when calls come in. I will even test call their extension and they do not get any notification. The answer from Zoom support is to uninstall/reinstall the app and then it will clear out the cache and fix the problem. I have some people who have to do this EVERY WEEK. Does the cache really get corrupted THAT often? I mean, this cannot be a normal type of operation.

At the last stage of providing access to the board, it gives a server error, and within an hour the error repeats.

Hello,I recorded in cloud a meeting. During the meeting I stopped several times the recording, because I wanted only some parts were recorded (in separated files).So in my cloud recordings I have, for this meeting, 4 different files...that's what I wanted.Unfortunately I realized that it is no longer possible to share individual records separately! I can only obtain a single link with wich is possible to download all the 4 files.But I need a link for each of the 4 recordings. It was an option before! Why now it's not possible?Have you answers?Thank you!

I've made a zoom meeting invitation template!If you're interested, check out here👇🤩 https://docs.zoom.us/doc/X63Z64cRQfKEXYGX7U3h2A It's been a game-changer for me, and I thought it might help others too😊

Hey all, While we are Zoom WebConferencing users since years, we're transferring more of our services from Cisco Jabber to Zoom. Today we're already using WebConferencing, Presence (incl. Outlook) and TeamChat. Now my findings on Zoom presence status:- Zoom presence works really well if you're a desktop / laptop client only user.If you're away from keyboard it turns absent and if you turn it off it turns off. Also it gives you a persistent OoO status.- If you have the desktop app & the mobile app (IOS) the mobile app takes control once the status would turn away of off. It sets the status automatically to "online mobile". It is a don't care if the mobile app is opened or closed.- If you explicitly set the status in the desktop app (e.g OoO) this status remains active even if you shutdown the desktop app. But once you open the zoom mobile client the status turns "online mobile" and stays "online mobile" even when I close the app again.- If you open the zoom mobile app and

I want to copy and send an invitation link but can't see how to do this. On the previous home page set up there was a clear  invitation' link  to copy but this does not appear now. Can anyone help please?

Dear all, Does any one know where I could find a list of attendees of my previous meetings? Thanks! Have a lovely Sunday,BeYogafull

I'm really frustrated with the changing of existing behaviour of Zoom. Now, again Zoom Worksplace does not show in the meetings tab all the scheduled meetings anymore. It only shows the schedules meetings of single user. We want to see all the scheduled meetings like it was always. But now again there is only the calendar and the users listed and I have to select one to see the scheduled meetings. Last time that happened there was some general option on Admin level I had to change. But now, I am lost. There is nothing to go back to the old behavior.BTW: the iPad app behaves the old way while the Mac OS App behaves differently. That is also very frustrating.We use Zoom in a small business context. We do not use cloud services like Google and Microsoft. With exceptions like Zoom, we do use anything on premise as possible. So we cannot connect any Calendar service to Zoom. So using and connecting the calendar services is NO option. Thanks for some hints to enable some view

Hello!Meeting scheduler is not working. Cannot edit an existing meeting or schedule a new one. When I enter the meeting details and press Save, the screen goes blank and a circular line spins endlessly.This is not the first time I'm having this experience... I'm working in Windows 10 and would really appreciate it if this service I'm paying for would work reliably.Thanks for any and all assistance!BarbD 

ウェビナーを使って、講演会を実施します。すでに500人のプランを購入して、ウェビナーをスケジューリングしており、ウェビナーの機能を使って参加申込を行っています。しかしまだ募集を始めたばかりなのに、300人の応募が届いてしまったので、参加人数を1000人に増やしたいと思っています。この場合、ウェビナーのプランを「プランと請求」のページで1000人に「追加」すれば、URLはそのままで参加者数の上限を1000人に増やせるのでしょうか？教えていただければ大変助かります。よろしくお願いします。

オーディオ設定のスピーカーテストをした時に、テスト音が最初の1,2秒だけ出てそのあとはテスト音が途切れ途切れになりちゃんと聞こえません。またヘッドセットを接続したときもテストをすると最初の1,2秒だけテスト音が聞こえてそのあと途切れ途切れになります。ミーティング参加に参加している時も相手の声はクリアに聞こえるのですが、音楽が流れると音が途切れ途切れになり、その後聴こえなくなってしまいます。この現象はズームの時だけで、PCのレコーダーで録音した音声はクリアに聞こえますし、ユーチューブなども音が途切れることはありません。また、PC本体のエラーも確認しましたが検出されませんでした。Zoomの時だけ音が途切れ途になります。いろいろと調べてみたのですが、どうしても原因がわからず困っています。解決方法などわかる方がいましたらぜひ教えていただけると大変助かります。

Hello, I was given a link to join a meeting along with a passcode.  When I go to the URL, I just see a black screen with a message "You cannot view this recording. No permission."  I do not see a place to enter a passcode.  I attached a screenshot of what I see.  I'm guessing the sharing permissions are wrong.  If not, where do I enter the passcode?  Thanks so much.

Trying to get Zoom to work in my RDP environment from my Mac to my Windows PC.   I have installed Citrix just so i can get the "universal" installer to install but the Zoom client on my Windows PC still shows plugin missing.  Is there a Media Plugin for Mac that just uses RDP?

I record a podcast using Zoom and the past few meetings I have full audio and video on screen, but once the files are rendered on my computer, the video file shows me in the beginning (then I pause recording while waiting for the guest) and then there's no video. Thought, well I just won't pause the recording, but that didn't work either. The last episode I recorded, neither I or my guest show on the video (we did on screen) BUT when she shared her screen, THAT shows up on the video.  Support suggested unnstalling/reinstalling but that didn't work either. I'm there in the beginning, nothing but audio for the entire meeting, except for a few seconds where I pop back in. My guest isn't there at all except for audio.  At this point I'm either going to have to get this solved in the next few hours or postpone the next recording. Having to discuss via email is painfully slow and the holiday didn't help.  This is such a strange problem, I don't know what else to try.

i use mac and chrome everytime i attent a meeting the dowload of zoomusinstaler starts. How do i stop this from happening?  is there a workaround?

I am missing my last 3 recordings from October. I cannot find them anywhere on my Mac. Is there a place I should be searching for on my Mac?

I recorded a Zoom Conversation in August for a very import work project.  I have since recorded 13 conversations and this is the only one missing. When I click on the link for my recordings on my Mac it takes me to a blank file no recording. Does Zoom download the recordings somewhere else on my Mac? This information is crucial.  Please advise.Thank you

For 2 months, I have been running a Pipedream worfklow which triggers on a Zoom "Meeting End" Webhook. The Pipedream trigger sends back an immediate 200 response and then has a code step to Hash Validate per Zoom's documentation. This structure has been working for the last 2 months. Randomly, on 11/30/23 at 9:05 AM, I received a notification from Zoom detailing that my URL Endpoint Validation to Pipedream has failed. From that point on, I have not been able to verify the Pipedream Trigger URL in Zoom's Interface. My confusion comes from the fact that this worked for months and then in an instant it has started failing completely. I am wondering if anyone else has experienced this issue in the past week or so. There had to be some sort of change on the Zoom side to have this issue appear so spontaneously.