Products

Had a weird thing happen today. Did a codec swap from a mac to a pc and when reconfigured everything works with exception of one Neatpad that when I try various activations methods the Neatpad will sign in for a second then prompt a wrong account type error and sign out. It will pair to other rooms just not the one that I swapped the codec. There is an ipad that will pair as a controller though. Any thoughts? Windows 11 , 64bit6.2.7 (5001) , 64bit

How do I change the name of a meeting that has started, so that it is recorded with that name later?

I see the ability to download reports post-webinar for each of the different categories of data (attendees, chat, etc). I need all of this and will end up putting them into a spreadsheet on separate tabs- is there one master report you can download for an event vs needing to download each of these as separate files?

 All systems running current Zoom Room and NDI VersionsOver 30 Zoom rooms deployed. Custom PC with 4 NDI Cams using the NDI Webcam app and Zoom Room. 90%  of the time the Four webcam feeds will work just fine. Then when a user walks into the room to use the zoom room system all of a sudden they start the call and get blank video on all 4 NDI Webcam feeds while using multicam.   very frustrating. interested in using the beta NDI but need to be added to the beta group. That way I can bypass the NDI Webcam app

Is this setting available for a Zoom Room? We have a conference that has a few dark spots near the camera. It'd be great to be able to turn on a setting similar to what's in the Background & Effects settings of the desktop app.

Dear Team,We have a integration of Extron/Poly TC8/G7500 device with Zoom Platform, recently we updated the OS/ Firmware version (6.1.0 to 6.2.6) of Poly devices in Zoom admin portal, after upgradation Room control option (Extron Control) had disappeared from zoom home page of TC8.Now is any way we can downgrade it.??With Regards,Vikas 

In the Zoom admin portal, under room management, when I select a Zoom room, I notice that equipment updates do not occur automatically. Even when I click on "Upgrade," it doesn't work. The only way to update is by connecting directly to the equipment.Even after updating the equipment by connecting to it directly.On the Zoom portal, the mentioned update has not been applied, and the equipment is still displayed with its previous update.

Looks like there's nothing coming through either in the Chat or via email. Anyone else missing them?

I work at a TV station that also operates multiple PTZ cameras for board room meetings. There is the table for the boards, a podium, and a computer desk that we often switch between while having two picture-in-picture windows at the bottom left and bottom right corners so you can see the back and forth discussions while not having to switch the cameras constantly. We are looking into doing Zoom Rooms so we have flexibility in terms of remotely covering the meetings, however we were told by the person looking to install the new setup that Zoom Rooms do not support picture-in-picture the way we do it now, but I understand that Zoom does updates to their software. Is there native support for having picture-in-picture with Zoom Rooms the way I described? Otherwise, is there any third party software like a plug-in of some sort available that would support that kind of picture-in-picture?

Hi Zoom community, I'm wondering if there is a complete Zoom certification course, similar to Microsoft Teams and Cisco?

During a weekly 3-hour meeting, the participant list shows that all participants are muted. Nevertheless, we can hear when one particular participant clears his throat.  This happens week after week. The mute icon on the participant list shows that he's muted and doesn't change when we hear him clear his throat. This has gotten very annoying since it happens  every few minutes for three hours every week.   What's going on? How can we suppress this audio?    

Hi there,I recorded a Zoom meeting, and for the first time ever Zoom recorded it in parts.This never happened before. Does anyone know why?And how I can avoid this/make sure it does not happen again? Thank you!RegardsLaura

Hello, I'm wondering if I'm just not seeing this or if it exists.I'm creating a Wallboard view, and I want to be able to see agents that are opted-in/out of a queue.  So for example, if I'm looking at a specific Voice Queue, and I'm looking at Agent Availability details, I can see Agents that are marked Ready (regardless if they are actually opted-in to this Voice Queue). So at quick glance it may appear that I have 3 Agents ready.... but not calls are being answered because the agents are actually opted-out of the queue itself. Anyone else run into this and have a solution? (Did I just not see the wallboard widget I need for this?) Thanks!

Hi Iv been advised I before from a customer service member a couple of months ago that zoom are able to send me the recording of my divorce court case in September of 2022. I need this recording of this court case for evidence, as the judge that was sitting this hearing. With out a doubt was racist during the hearing. I need this recording so much to provide it as evidence for contempt of court.I keep trying to contact them again. Tho some how I've been unsuccessful to be able to talk with a human rather than Zoe the robot. Please can any1 provide a answer or a link I can use to speak to a human in customer service 🙏 😊 Thank you so much 

I was editing the description of a Zoom webinar series, and somehow it rescheduled some of the instances to create a regular series (i.e. first Thurs of the month) instead of the dates I can previously selected. Hundreds of registrants received an automatic email that the webinar had been rescheduled, and were unregistered for the webinar. When I updated the dates back to the original, all the registration data seems to have been lost. How can I retrieve the previous registration data from the rescheduled webinars? 

I have over 100 user's emails to change. What's the fastest way to do it?

when I select join public event list on the zoom home page, I am getting a message"you need to sign in to view this page"-- I am signed in and can go to my account tabe.all I am trying to view is to view publicly available meeting.thanks 

Having a rough time with the transition to Zoom phone.  A big part of my business need is SMS.  I don't need to mass message, but did the 10DLC process anyway.  When I attempt to send SMS, I get the message "You don't have a direct number. You cannot start a new conversation".  I have had a ticket open a couple of days on this, and no response.  I am sure I have a few upset customers.  SMS is enabled, and that made the sms tab appear, but still no luck.   Any help would be greatly appreciated.

WHEN A ZOOM MEETING IS CREATED THROUGH MY GOOGLE CALENDAR INVITES AND I GO TO START THE MEETING, IT DOES NOT SEE ME AS THE HOST. THE MEETING SHOWS UP AND SAYS IT IS WAITING FOR THE HOST TO START THE MEETING.  I AM THE HOST AND I CREATED THE MEETING, SO WHY IS THIS HAPPENING?WHAT DO I NEED TO DO? 

We have a Zoom meeting scheduled through our Your Membership platform. Both paying and free participants must register on the platform to receive the Zoom Link. How can the presenters get the link? No cohosts were added when the meeting was created and participants have already signed up. WHen I try to add cohosts, a message pops up indicating that it cannot be added.

I've been attending AA meetings via zoom since Covid started. I have a free account. Is there a way to get a list of all the ones I've joined?

has anyone else seen this?In two different zoom rooms with NEC displays, the displays have started failing to turn on and off for meetings. When I go into manual Room Controls at the iPad or virtually in a browser, it looks like this: If I click on Retry, the devices all work fine for a minute, and I can turn the displays on and off. Within a few minutes, the connection errors return. Retry always fixes the problem for a few minutes. The NEC projectors are not affected.In both rooms, the displays, projector, and Zoom PC are on their own dedicated room AV switch. No display firmware has been changed. This room has been working well for 3 years, and the room profile has been unchanged for almost two years.I've opened a ticket, but as usual, it's hard to get past the "have you tried power cycling" stage.

We've had a recurring issue over the past year of using zoom where call audio is lost when we make calls or receive calls from the zoom app on our cell phones with another zoom team member on a PC.  The call is not dropped however we can't hear anything for long periods of time.  Audio does come back after a long period and then it will continue to happen.  This happens every time and we cannot complete the call without using our personal cell phone to complete a call instead.  This issue does not occur when we use zoom from PC to PC or when using the zoom app via cell to call an external phone number.  Wondering if anyone else experiences this issue and how this may be resolved.  

Hello, I'm trying to open the Zoom Room Whiteboard (New) for a Zoom Room Touch and I'm getting the error: "Couldn't Load Whiteboard - connections error code 100000401". See attached picture as well.The classic whiteboard is opening and working fine. Any help or tips on how to addressed this issue will be greatly appreciated. Thank you

HELP. I keep getting the message "You will have to leave this meeting to join the new meeting". It doesn't matter what I do - uninstall, reinstall, switch off computer - left overnight, every variation I can think of I still get this message as if I am in a meeting which I'm not and that I need to join a new one.  Two questions:- Does anyone have a solution who is familiar with this problem ? - The Zoom help bot doesn't have the answer, is there a way to contact a Zoom support human being ?  Thanks