Products

Why can't we just close Zoom with one click, like 90% of the other Windows applications?Why do I have to click a bunch of tiny icons a bunch of extra times to exit Zoom for real?What benefit does this give to the user? And no, checking the option to not minimize when exiting doesn't work.  Some product manager at Zoom decided they need to make everyone leave their app open as long as possible, as often as possible.  It's disgusting

My org has 40+ Zoom Rooms that use iPads as the controller. I have added the MS Teams icon to all of them and for the most part it works fine. However, there are a few that keep dropping the MS Teams icon.We keep all of our devices updated to the latest software versions, I have ran the Powershell commands to make sure all calendars are the same as far as settings are concerned and as stated above, roughly 37 of the rooms have had no issues for months. Teams meetings appear on the calendar with the Join button enabled.Recently, I have been working in one of our Boardrooms, uninstalled all Zoom software, cleaned the PC running Zoom Room client, reinstalled, same on the iPad. The first time the icon appeared on the Home screen and worked fine but then it disappeared a few days later. When I tried the same process again it does not appear, Teams meetings will show on the calendar but no Join button and no icon.If anyone has seen this type of behavior, could you let me know if you wer

My office has a number of small conference rooms or personal work spaces set up as Zoom rooms, each with a desktop console and a mounted TV/display on the wall for use in the room.  I want to use the mounted display in a Zoom room as a second screen for my laptop, not as a duplicate of my laptop's single (small) screen. Am I just really dense in that I can't figure out how to do this? That seems like a really obvious, high-demand use case, and something that other (not Zoom) solutions solved literally a decade+ ago. 

Hello, I am attempting to create a new whiteboard and I keep getting this error below:  Cannot find collaboration servers-code-cc588a225c-1734626848045 When I try to exit out of the pop up box it takes me back to the whiteboard homepage. I am unable to open any previous whiteboards either. Please help! 

Hi All - I have a small business we only 5 staff - 2 of which are remote. For the zoom phone system this is what we would like - 1 phone number for clients to call with extensions. This phone number will be primarily answered by one of our staff and then routed to the other used. Also we would like to be able to call out from this number and have multiple lines so more then one of our team can call out at once.  Is this possible? Do I need to get every user their phone number or am I ok with just having one Main line number to do this?  Thanks!Michael

I have my password for signing in..however if someone asks to join the meeting..after entering the zoom id, they are asked for a password..how can I get a password for people joining my meeting?

Hello everyone, sorry for my English but I use the translator. I hope to explain myself better.I wanted to understand something technical. If multiple attendees open their microphones and clap their hands during a meeting, how many of those claps will they actually hear?I thank you in advance.

Hello all zoomers,  I am writing this with deep and utter profound sadness that the video filters have seemingly been removed without prior notice and provocation. It makes me just visibly frustrated at the lack of forethought on behalf of the tech support that they would do such a thing to the community. What am I missing? I am not as upset as my satirical message may have lead one to believe, but I am filled with snark today because the Zoom Support (and I use the term support loosely in this case) isn't as foretelling and forthcoming as one might have expected. 

I host meetings from the Zoom desktop app for Windows. I have the latest version 5.10.4. My settings are set that an attendee is unable to join via browser meaning they must join the meeting with the Zoom app (which I know is required for remote control).  My attendee was sharing her screen but when I asked her if I could have remote control, she said she didn't have a remote control icon in her Zoom menu? When I clicked on the drop - down next to 'view options' on my computer, there was no 'request remote control' option for me there either - which there usually is. This Zoom support article at https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session says that one of the pre-requisites is that the Remote support feature is enabled on the meeting host's account. It is definitely enabled in my settings.Any ideas what is causing this?

Since I did the last Zoom update (on Dec. 13 2024), when I schedule a meeting, I'm now no longer able to customize the TOPIC of the meeting. The "TOPIC" box is shaded out, with a message that says "To use a different meeting topic, contact your account admin."I am the account admin, and I can't do anything with it.  I can write details about the meeting in the Description box, but when I open my "Meetings" tab to look at all upcoming meetings, they are identifiable only by the date, and they all are titled as "Zoom Meeting." I would like to be able to customize the Meeting Topic names again. Not sure how to fix this.  Thanks for your help. 

I am experiencing an issue with audio during Zoom meetingsWhile other participants can hear each other, I am unable to hear any sound. This issue persists despite trying the following troubleshooting steps:- Ensuring my audio is not muted.- Testing my speaker in the Zoom settings.- Verifying that my device's audio works with other applications.- Restarting both Zoom and my device. Could you please assist me in resolving this issue?Thank you for your support.

I have Logitech, Inc. C920 HD Pro Webcam which was working fine with Zoom and Linux Mint 21. After upgrading to Linux Mint 22 my microphone started acting up. The sound is garbled so bad that you can't understand what I am talking. The webcam works just fine with Skype for Linux and some other apps that are using it. I tried troubleshooting the issue myself - uninstalling Zoom, installing the latest version, and trying it again. Nothing helped so far. Does anyone have an idea how can I fix the issue? Thanks!Here's some additional info:$ uname -aLinux xxx 6.8.0-51-generic #52-Ubuntu SMP PREEMPT_DYNAMIC Thu Dec 5 13:09:44 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux$ cat /etc/*releaseDISTRIB_ID=LinuxMintDISTRIB_RELEASE=22DISTRIB_CODENAME=wilmaDISTRIB_DESCRIPTION="Linux Mint 22 Wilma"NAME="Linux Mint"VERSION="22 (Wilma)"ID=linuxmintID_LIKE="ubuntu debian"PRETTY_NAME="Linux Mint 22"VERSION_ID="22"HOME_URL="https://www.linuxmint.com/"SUPPORT_URL="https://forums.linuxmint.com/"BUG_REPORT_URL

Hi all,I have a question:Can I hide the box Zoom phone entities label and his subgroup on the left side inside the contact page?Please let me know,P 

Hi all,I've had multiple different laptops (all on Windows 11), with different manufacturers, and zoom crashes on all of them. Windows freeze, it shuts itself down & reopens again about once every 20 minutes...I have a friend who has a desktop (gaming orientated), who experiences the same issues, so it's not laptop-specific.Machines are rock-stable on everything else, so it's just a Zoom-centric issue. Is there a known issue with machines using NVIDIA drivers?

I teach online using Zoom.  I want to be able to share an application on my screen for my students to see but then work on other windows while they continue to see the application.  I don't want to just share the whole screen, as this means that the application that the students are working on will vanish from view or be obscured by other windows.  I was able to do this with no problems until a recent update of Zoom.  I get the message "Please move this window from the shared application" and students see black rectangles on their screens.  If I maximise the window that I'm not sharing, the students' screens simply turn black.  It's exasperating that this was working fine until Zoom was updated. I'm using a PC with the following details: Windows Version Windows 11 Pro, last updated 7/9/24, OS Builds 22621.3880 and 22631.3880 Graphics Card Intel (R), Iris (R), Xe Graphics Driver: 31.0.101.5590 Driver date: 10/6/24 Zoom Version 6.1.5 What can I do to solve t

I want my microphone on/off status to be displayed even when it is minimized.It became inconvenient because the above function was cut in some version upgrade.

Has anyone noticed problems with the Zoom Desktop Application?  It started a few weeks ago when I tried to schedule a meeting using the Desktop app on my PC (which I usually do) and the meeting would not appear on the calendar side bar of upcoming meetings.   The only way to schedule the meeting is to use the Zoom web portal or Zoom on my phone.  I've tried one uninstall and reinstall.  Is this a known issue?

I have a new HP Spectre x 360 laptop with an Intel core i7-1139OH processor, 512 GB Intel SSD +32 GB memory which runs on Windows 11. I am a music teacher. When I speak into the microphone, the sound is fine. But when I play the piano, the piano mutes. Specifically, when I play a note on the piano, the recipient hears a short thunk. If I play a scale or arpeggio, the following notes are totally silenced. No combination of settings for original sound, high-fidelity music mode, signal processing by Windows drivers and echo-cancellation has resolved this problem. I took the laptop to the Geek Squad and they reinstalled Windows 11. If I revert to my old  Dell computer running Windows 10, Zoom works fine. Any clues as to how to fix the problem in Windows 11?

Hi,  I am missing a meeting recording. Does anyone know how I can find it? Thank you!  

I often use chimes and gongs in my meetings. The sound does not register though I have tried different settings.  Suggestions? Thank you for your help!

helloCan you share a document for Zoom Phone that explains how signaling and media streaming works when the client is inside or outside the corporate network? 

I use several virtual meeting platforms and use the same webcam for all platforms. Whenever I am using Zoom, my video appears that I am closer to the camera, showing just my head and shoulders. When I am using Teams or WebEx, the same camera shows my head and upper torso. Because many of my colleagues are Deaf, I use sign language to communicate, but I have to back up my chair every time I want to sign something so they can see my signs. My camera only shows this close up view when using Zoom. Is there a way a can manually manipulate the camera to zoom out, so I appear farther from my camera? I'm using a basic Logi webcam. Not sure if the make of the camera matters since this only happens when we are on Zoom. 

For about a week now, when I start a meeting I get the "unable to connect" message.  I have a stable internet connection and no firewall or proxy. I've been using Zoom since 2014 and this has never happened before. I've reported this problem twice and have not received any response from Zoom. Does anyone have a solution to this problem? It's interfering with my volunteer work.

I just upgraded from a (1st gen) iPad Air to a 10th gen. iPad and Zoom doesn't work as well on the newer iPad.Specifically I cannot write anymore on shared scanned documents, whereas on the older iPad I can still do that. Why? How can I fix this? I need to make this work on the new device.I teach on Zoom and it is important to be able to write on the handouts on screen.On the old iPad, when I share a picture, the pencil icon appears in the corner and after clicking the icon the annotation menu opens up allowing me to write, doodle, etc.; on the new iPad, when sharing a picture, the pencil icon is nowhere to be found.However when sharing the whiteboard, the annotation menu works fine on both the old & the new iPads.I checked and annotation is activated in my account (Zoom One Basic).Zoom version running on both iPads is 5.17.5 (13040).Thanks for your help.

Hi! I have some clients on Zoom who only have access to a phone and I need to be able to hear them and a music track they play at the same time. I can hear both them and the track just fine, but the music becomes super quiet on their end so it's very hard for them to hear anything that isn't me. Is there a way to bypass this? These clients are using an iPhone.